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Customer reviews

Rating 4.6 out of 5 stars with 428 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 428 reviews
  • Pros mentioned:
    Capacity, Overall performance

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it working great more room then my side by side had with the same cubic feet,

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    4 out of 5 !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros 3 types of ice. The craft ice is nice, this ice lasts a long time. Set it for 3 pieces a day to get mostly clear solid balls. Great storage space and visibility. We didnt like our counterdepth side by side we had previously. Cons No handles takes a while to get used to. Main icemaker clumps up from time to time and stops making ice until the clump is removed.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Our Second LG Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our second LG RefrigeratorOnly had for a month but seems to work well and counter depth-no handles looks great. Also like the craft ice capability and 3 ice shape options.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful fridge very spacious and stylish looking.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice production

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Plenty of room and I love the craft ice!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the fridge, hate the cheap stainless finish

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutly love the space in this fridge/freezer, the three options for ice, and the fact that i get alerts on my phone through the app if my kid leaves the doors open. However, this fridge already has two visible dents, as well as deep scratches in the flimsy stainless steel finish. In addition to that, it picks up fingerprints like crazy. I cannot for the life of me understand how a fridge this pricey could be so fragile.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with the LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator. We understand your inquiry regarding the stainless steel finish and the durability of the exterior. It is great to hear that you are enjoying the storage capacity, the variety of ice options, and the ThinQ app alerts. We would like to provide you with the best care instructions for maintaining the stainless steel surface and discuss this further with you.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-four-kinds-of-ice-stainless-steel/JJ8VPZ6PGQ
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6 months in and we love the fridge. The craft ice is better than I expected and not having handles on the doors looks better in our kitchen and provides a couple extra inches of room. The only minor complaint is that the freezer could use a bit better layout.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it! The style is great. Love the no handles. Storage is good size also.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production, Overall performance

    Rated 5 out of 5 stars

    Stylish and cool

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing refrigerator!! Custom ice is nice! Stylish and cool.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great value, really good ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious shelves, smooth operating drawers, no handles so less fingerprints. Excellent ice maker. Icemaker fills even with door open.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Nice Fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and the craft ice is a neat feature. It’s great for cocktails but also good for water bottles on warm days as the larger ice lasts longer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see why so many LG customers love their refrigerators. Nice temperature uniformity and accuracy right out the box. Great ice options and good quality drawers and shelves. Limited flexibility of shelf and drawer placement but it’s got a flexible enough layout. Looks massive from outside but gives a lot of room inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage & cooling - plan the install space

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The storage shelves and bins are spacious and flexible. The freezer trays make access to frozen foods easy. The interior lighting is very good. Top and bottom grips work well for opening the doors. Note well that the "counter depth" unit has thick doors that need 2.5 or 3 inches outside the case to open to 90 degrees. (I knew that going in and made sure my cabinet design is compatible. It's also the reason I chose the model that has no handles, since one side is next to a wall.) That is enough for the drawers and shelves to be removed for cleaning. The total depth is only an 1.5 inches or so less than the old standard-depth side-by-side unit that the LG replaced.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha LG

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. Better than the Samsung unit we had. Love the craft ice feature. Wish the doors had a soft close feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. The “ball ice cubes are very cool! We’ve never had a fridge with the freezer on the bottom. It takes some getting used to but definitely helps me to be organized!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect Appliance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect appliance recommendation from in store personnel. It was just what we needed for our new home.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and sleek. So much room and love the ice maker

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Fridge so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge. Lots of ice options. Nice bright and clean inside with added lights. Which there was more options to adjust shelf height, however.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    LG thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Counter level fits my space better. Great features. Looks sleek

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice production

    Rated 4 out of 5 stars

    fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of space the right size 4 different types of ice

    I would recommend this to a friend