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Customer Ratings & Reviews

$2,499.99
Save $1,700
Comp. Value: $4,199.99

Customer reviews

Rating 4.6 out of 5 stars with 420 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX refrigerator highly, especially praising its ice quality, spacious capacity, and overall performance. The refrigerator's design and size are also well-received, along with its bright LED lighting. A minor drawback mentioned by some customers is the noise level of the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 420 reviews
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Feedback

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To open and close you need to reach on top of door. Leaving Back of palm or hand prints. annoying. Clean door then smudges all the time. Hard to open and close with out leaving marks. Also— water maker and ice maker making more noise then current engineering should allow for. Odd. If you sleep nearby rethink. If you are far away then no issue.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    No handles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE are very happy with the new LG refrigerator. The unit fits well in our kitchen. The staff at Best Buy were helpful, The price was wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Couldn't be better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator. Perfect temperature control. Ice maker works great. Nice design and very usable shelves.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great , just as we expected, good cooling, love the craft ice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good looking appliance. The water and ice dispensers work very well. Fits perfectly in the space.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, as described and delivered right to my home.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Recommend this frig.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIKE! 1st time having french door freezer on bottom refrigerator. After using for 1 week, it's all postive. Size, organization, easy access to items.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great keeping cold. Love the ice makers. Hinges on the door hit our wall because of the way the are designed. Be sure to measure your space to include how you open doors.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love this fridge.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome. Very bright and surprisingly spacious. Love the craft ice function and the upgraded LG water/ice dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    ICE on ICE on ICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all of the ice options. Delivery and install took no time at all. Love my new fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Glad I purchased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying this sleek new fridge. Dispenser and the 4 kinds of ice working well and a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery of refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on date promised and most of wrapping removed for me. Great job removing old and bringing in the new fridge. Was told they were not the installers when they arrived just delivery. Was told tipping is the norm a few times.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and storage of the fridge. The quality of the ice maker is also good. Price wise is also not bad compared to the other ones.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love the fridge, hate the cheap stainless finish

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutly love the space in this fridge/freezer, the three options for ice, and the fact that i get alerts on my phone through the app if my kid leaves the doors open. However, this fridge already has two visible dents, as well as deep scratches in the flimsy stainless steel finish. In addition to that, it picks up fingerprints like crazy. I cannot for the life of me understand how a fridge this pricey could be so fragile.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with the LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator. We understand your inquiry regarding the stainless steel finish and the durability of the exterior. It is great to hear that you are enjoying the storage capacity, the variety of ice options, and the ThinQ app alerts. We would like to provide you with the best care instructions for maintaining the stainless steel surface and discuss this further with you.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-four-kinds-of-ice-stainless-steel/JJ8VPZ6PGQ
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely PERFECT Smart Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely AWESOME ! Everything about the French Door Counter-depth Smart Refrigerator with Four (4) kids of ice is PERFECT !

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    My Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice making choices! Plenty of room in both Freezer and Fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    REFER PROBLEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product and install excellent. Service on the refrigerator that failed was handled poorly. I've written two letters addressed to the Service Mgr. describing the problem. Have personally given each letter to a Best Buy employee at the Torrance Store twice with no response to date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the freezer. Working perfectly. Te product represents the expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was able to get this refrigerator in two days. So far the refrigerator working well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator and we really like all the functions it has plus being counter delth js great

    I would recommend this to a friend