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Customer reviews

Rating 4.6 out of 5 stars with 421 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX refrigerator highly, especially praising its ice quality, spacious capacity, and overall performance. The refrigerator's design and size are also well-received, along with its bright LED lighting. A minor drawback mentioned by some customers is the noise level of the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 421 reviews
  • Rated 1 out of 5 stars

    POOR CUSTOMER SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew would not even take the refrigerator out of the box. They refused to deliver it. I had to reschedule with a different crew. Best Buy should do their own deliveries!!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi Alan.

      It’s unfortunate to hear about the delivery issues you experienced. For future reference, contacting the delivery service directly or escalating the issue with Best Buy's customer support could help address such problems more effectively. Your feedback highlights an area that needs attention, and we appreciate you sharing your experience. If there's anything else we can assist with, please let us know by sending us a private message via @LGUSSupport. We'll be more than happy to assist you!

      ^Sam LG

  • Rated 1 out of 5 stars

    Do not have item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not received this item yet. Also was not told that my delivery was extended.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Lindsay. Thank you for reaching out to us. We understand your concern about experiencing delays and not be informed about changes to your delivery schedule for the LG Refrigerator (LRYXC2606D) model. We strive to provide excellent services and ensure a smooth experience. If you haven't already, we recommend checking your order status through Best Buy's order tracking system or contacting their customer service at 888-237-8289 to see if an earlier delivery option is available.

      To assist you further, please send us a private message on social media @LGUSSupport with your order details, and we’ll look into the status of your delivery and provide you with an update. We're committed to ensuring that you receive your product promptly and with clear communication. ^Juvy LG

  • Rated 1 out of 5 stars

    Did not work, lost food

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work! Sent back,, delivered broken ,, not sure what happened??

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, thank you for sharing your experience with the LRYXC2606S model. We understand you receiving a broken unit upon delivery.

      Ensuring that our products arrive in perfect condition is paramount, and we apologize for any inconvenience caused. This situation is certainly not reflective of our commitment to quality and customer satisfaction.

      To resolve this issue promptly, please send us a private message on Social Media @LGUSSupport with your order details. Our team will investigate what happened during delivery and assist you in finding a satisfactory resolution.

      Thank you for your patience and understanding as we work to address this matter for you. We look forward to resolving this issue swiftly. —Mau LG

  • Pros mentioned:
    Design, Ice quality

    Rated 5 out of 5 stars

    Great refrigerator with options for ice making!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, makes 3 different kinds of ice. One in the door and 2 in the freezer. A nice clean look inside with shelves that you can position to fit your needs.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice quality

    Rated 5 out of 5 stars

    Cool Frig

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Love the craft ice function. In door ice/water is great as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fit the space but Doors Too Wide

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrig fit the space but one door would not op

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. I can imagine how frustrating it must be that the refrigerator fits the space but one of the doors won't open. That's certainly not what you expected, and it can be a real inconvenience. We would be pleased to look into this, but we must switch to a platform that allows for back and forth conversation. Kindly send us a private message on Facebook or Twitter at @LGUSSupport. ^Cris LG

  • Rated 4 out of 5 stars

    LG Side-by-Side with Craft Ice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all good refrigerator. Nothing fancy and no bells and whistles or than fancy ice choices but that is what my wife and I were looking for in our purchase. We had a high end Samsung that only lasted 9 years and we had issues with it from day one. Hopefully the LG refrigerator will provide us with years of enjoyment without constant service calls. Disclaimer: only concerns so far is a funky taste from the water and the doors go out of square and need adjusting. Minor issues compared to our Samsung! If you like craft ice this is the refrigerator. Our granddaughter and daughter are ice snobs and they love the options. I'm a bourbon guy so the craft ice maker appeals to me but dependability outweighs the ice in my opinion. To new to know that answer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality

    Rated 5 out of 5 stars

    French Door Fridge FOREVER!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this refrigerator!! I need a Counter Depth Refrigerator to due kitchen layout and this refrigerator delivers with a tremendous amount of space, easy pull out drawers, three different types of ice, and the ability to customize the freezer drawers to my needs. I can finally fit 9x13 pans and platters easily on shelves without creating a "jenga" maze. The french door design is perfect - I will never go back to a side-by-side refrigerator again. Took me months to decide on a fridge and I am so glad I found this one!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Overall performance

    Rated 4 out of 5 stars

    New fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the smallest double door fridge and it sticks out because the doors are so thick. However, it’s beautiful and works great. Those ice balls are really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Overall performance

    Rated 5 out of 5 stars

    owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fantastic. Love the different ice for drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Great fridge....but delivery not so good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator works great. We really enjoy the 3 different types of ice. The temperature seems consistent throughout and nothing freezes int the back of the refrigerator. The only issue we had was delivery. It took them three times of coming out in order to deliver and take the built-in away, despite having them come out to evaluate our house and refrigerator ahead of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Poor installation after 3 techs. One was supposed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my fridge/freezer. This purchase was to replace my last LG fridge. Best Buy has zero knowledge in installing these units. 3 techs later, my doors don’t easily close, the doors aren’t level anymore. I wish I would’ve shopped Lowe’s

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Excellent product which I enjoy use and recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Thumbs up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using a fridge with no door handle bars takes getting used to. The ice is nice. In all, we’re enjoying our new refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    The perfect frig!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and absolutely beautiful. Love the different ice options! Love everything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! We originally picked a different LG model and seen this one online at last min. Glad we decided to make the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. My after thought is the snack drawer. You have to open both sides of fridge to get in it. Otherwise, its great. And 4 types of ice is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Major Improvement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite superior former Kenmore which was 12 to 14 years old. Well laid out and functional. Only issue is no butter keeper.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    not so smart

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Refrigerator is a great amount of usable space. Only problem is the ice makers are not working. Waiting for repair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The print free is the best stainless refrigerator on the market and performs exactly as needed

    I would recommend this to a friend