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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 421 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX refrigerator highly, especially praising its ice quality, spacious capacity, and overall performance. The refrigerator's design and size are also well-received, along with its bright LED lighting. A minor drawback mentioned by some customers is the noise level of the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-421 of 421 reviews
  • Rated 1 out of 5 stars

    Horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not reliable. The Craft Ice Maker in the bottom freezer that creates the Large Craft Ice is so salty for some reason but all the other ice and water is great, only the Craft large ice is horrible and can’t be used. we flushed the system numerous times and nothing worked. Lg said that it was nothing they heard about before and wouldn’t even send a service rep to check it out. Lg kept telling us that it was our water line. If it was the water line then the rest of the ice would be bad as well as the water and that isn’t the case. Also the ring of light on the water dispenser also doesn’t always go out and we have to hit the ice button or water button on the door again and then it goes out. No resolve on the salty craft ice. They had absolutely no resolution for us and the refrigerator is only a couple months old. I do not recommend this refrigerator. It was only one of two that Best buy had that would fit in our opening for the refrigerator.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for reaching us. We are sorry to hear about the issues you have encountered with the Craft Ice Maker in your LG refrigerator. We understand the frustration of having salty craft ice while the other ice and water functions work properly. We apologize for the inconvenience caused and for the lack of resolution provided by our customer support team. Your feedback has been noted, and we will take steps to address the situation and improve our support processes. We regret that we were unable to send a service representative to investigate the matter further and provide a satisfactory solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG