Customer Ratings & Reviews
- Model:
- LRYXC2606S
- SKU:
- 6532711
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Counter-Depth MAX refrigerator highly, especially praising its ice quality, spacious capacity, and overall performance. The refrigerator's design and size are also well-received, along with its bright LED lighting. A minor drawback mentioned by some customers is the noise level of the ice maker.
This summary was generated by AI based on customer reviews.
worst BB experience ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge did not cool. (open box "same day return" according to the store). Since I was still in the return period the warranty was not valid. So I had to go in store. Pick out a different fridge, all my food went bad. Worst experience I have ever had with BB. Many phone calls, and multiple trips to store to get resolved. I also had damage to my wall and my step railing was left on the floor by the installation people.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Thompson. Thank you for taking the time to share your feedback with LG Refrigerator (LRYXC2606S) model. We understand how important it is to have reliable appliances that function properly. We strive to provide high-quality products that meet our customer's needs. Regarding the damage to your wall and the step railing that was left on the floor by our installation team, please contact Best Buy customer service at 888-237-8289 for help and solutions. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
BestBuy Protection Service is Garbage!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned just over a year...front water and craft ice broke. Best Buy Service Protection and coverage is absolute Crap !! I've scheduled multiple time for repairs and BestBuy cancel repair without notice. Canceled because they want to charge me a diagnostic fee of $130 before any work is scheduled.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paul. Thank you for reaching out about your LG Refrigerator (LRYXC2606S) model. We understand how you felt about dealing with broken features like the front water dispenser and craft ice maker, especially when service coordination has been difficult.
For the craft ice maker, one helpful step is to ensure the freezer compartment is set between 0–5°F and that the ice maker switch is turned on. For the water dispenser, check that the water supply line is not kinked or blocked and that the filter is properly installed—an expired or clogged filter can stop water flow. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-waterice-related-issues-in-an-lg-fridge--20154432248901. If the issue continues or you’d like us to assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help directly. ^Juvy
LEMON
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received it May 21st and after 3 days it still was not cool. LG was horrible to deal with, however Best Buy was great. They will be here May 29th to remove the lemon and deliver a new one. Thanks Best Buy for your assistance. I would stay away from LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your feedback on your recent purchase of the LG Refrigerator (LRYXC2606S) model. We understand how you feel when a product does not meet your expectations, especially when it is a new purchase. We're glad to hear that Best Buy has been providing you with excellent assistance in resolving this issue by scheduling a replacement for you on May 29th. We aim to provide top-notch products and services. Your feedback is valuable to us to improve. If you need more help, reach out to us on social media @LGUSSupport. We're here to assist in exploring possible solutions. ^Juvy
- Pros mentioned:Overall performance
Fridge good. Service bad.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is excellent. Best Buy, however, promised it in a few days and after numerous reschedules (I had to call and follow up no fewer than seven times) it took over a month to get installed. But this fridge from someone else. Once they came, the installers were professional.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so glad to hear that you're enjoying your new LG LRYXC2606S fridge! I apologize that the installation process was not as smooth as we would have liked.
I can imagine how frustrating it must have been to deal with multiple reschedules and delays. I want to assure you that we're taking your feedback seriously and will work with our partners at Best Buy to improve their service. Seven follow-ups is way too many, and we appreciate you taking the time to share your experience with us.
However, I'm thrilled to hear that the installers who finally came to install the fridge were professional and did a great job! That's exactly what we strive for in terms of customer service.
Thank you for choosing LG, and we're glad you're happy with your new fridge. If there's anything else we can do to make things right, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Refrigerator’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled order to small other LG unit out of stock with no ideal as to when would have more if any! Salesperson didn’t offer floor model or they weren’t sure about future replacements. To busy I guess went to NFM same day and got unit and better price.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marty. Thanks for sharing your experience with your new LG Refrigerator (LRYXC2606S) model.
We totally get that getting an appliance that doesn’t fit can be disappointing. We understand how tough it is to cancel your order, especially when finding a suitable replacement isn’t easy and there’s no clear timeline. Availability and inventory updates can vary by retailer, and while LG provides product options and specifications, floor model decisions and restock timelines are managed by individual stores. If you're still considering LG for future purchases, you can explore our full lineup of refrigerators and compare features directly on https://www.lg.com/us/refrigerators. If you’d like help finding a unit that fits your space or have questions about product specs, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Don't waste your time buying from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently tried to purchase a fridge from Best Buy. Their deliver team is completely incompetent. We provided specific instructions regarding our delivery and paid the fee for installation. The delivery tech flat out refused to perform his job and wouldn't even leave the fridge in the garage for us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, SARAHB. We understand your inquiry regarding your recent experience with Best Buy's delivery and installation service for your LG LRYXC2606S refrigerator. We recognize that issues during delivery, especially when specific instructions are provided and installation fees are paid, can be very frustrating.
Since your purchase and the associated delivery and installation services were handled by Best Buy, they are the best resource to address the refusal of service and the complications you encountered. We recommend contacting Best Buy's customer service directly to discuss your experience and seek a resolution regarding the delivery and installation of your refrigerator. You can reach them by visiting their "Contact Us" section on their website for further support options.
https://www.bestbuy.com/site/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-four-kinds-of-ice-printproof-stainless-steel/6532711.p?skuId=6532711
Please send us a private message on Social Media @LGUSSupport with your unit's model number and serial number, along with any relevant case numbers you may have from your previous interactions, and our team will be more than happy to explore possible solutions and provide support.
We appreciate your patience. —Renzo
Poor customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge came damaged. Geek squad talked me into just replacing the doors, and now i cant get ahold of anyone in the United States or anyone helpful at all. Cant contact my local geek squad, so ill have to get in the car and drive there to talk with someone. Just awful service. Do not buy it from Best Buy! The fridge overall is nice. The door is really heavy due to the ice maker being in it, but it does free up lots of the fridge.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG Refrigerator (LRYXC2606S) model. We understand the frustration caused by the damaged fridge and the lack of assistance and support you've received. Please know this is not the experience we want you to have with our service. We strive to provide high-quality products and deliver them in perfect condition. However, sometimes unforeseen circumstances can lead to issues during transit. We want to make this right for you. We recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our service. ^Juvy
Think twice. Check price drops!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price of this refrigerator dropped $360.00 ($200.00 less plus a $160.00 BB gift card) four weeks after it was delivered. It took three different appointments before the fridge was successfully delivered. I called customer service for the match-price guarantee, but the guarantee is only good for two weeks. The Best Buy representative's response was, "Sorry." I will look at more options when making a $3K purchase for a appliance in the future.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for choosing LG. I understand your frustration with the price drop and the delivery issues you experienced with your refrigerator. We apologize for any inconvenience this has caused you. Your feedback is valuable, and we will take it into consideration to improve our service and policies in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Avoid LG. Terrible customer service and products.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge leaks from ice maker. LG is impossible to get warranty service from. They close your ticket by sending troubleshooting guide. Won’t answer phone calls. Terrible! Avoid at all costs!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for bringing this to our attention. We are truly sorry to hear about the difficulties you have experienced with your fridge and accessing warranty service. Your feedback is important to us and we apologize for any inconvenience caused by the lack of responsiveness. We are committed to providing better service and will address this issue internally. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Concerned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly disappointed. Freezer door will not open and continues to freeze up on door hinges. Unit was installed 5 weeks ago. Unit highly recommended by Sales Associate.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with the LG Refrigerator (LRYXC2606S) model. We understand your concern about having trouble with the freezer door freezing up and not opening correctly. We aim to offer top-notch products that exceed our customer's needs. Here are a few troubleshooting steps you can try: Ensure that the door seals are clean and properly aligned. Sometimes, debris or a misalignment can cause the door to freeze up. Verify that there is adequate airflow around the freezer. For more help, visit https://www.youtube.com/watch?v=LfGRXb9GjD0. If you need further assistance, please reach out to us on social media @LGUSSupport. We’ll gladly assist you further and explore additional solutions to address the problem. ^Juvy
POOR CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crew would not even take the refrigerator out of the box. They refused to deliver it. I had to reschedule with a different crew. Best Buy should do their own deliveries!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi Alan.
It’s unfortunate to hear about the delivery issues you experienced. For future reference, contacting the delivery service directly or escalating the issue with Best Buy's customer support could help address such problems more effectively. Your feedback highlights an area that needs attention, and we appreciate you sharing your experience. If there's anything else we can assist with, please let us know by sending us a private message via @LGUSSupport. We'll be more than happy to assist you!
^Sam
Do not have item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not received this item yet. Also was not told that my delivery was extended.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lindsay. Thank you for reaching out to us. We understand your concern about experiencing delays and not be informed about changes to your delivery schedule for the LG Refrigerator (LRYXC2606D) model. We strive to provide excellent services and ensure a smooth experience. If you haven't already, we recommend checking your order status through Best Buy's order tracking system or contacting their customer service at 888-237-8289 to see if an earlier delivery option is available.
To assist you further, please send us a private message on social media @LGUSSupport with your order details, and we’ll look into the status of your delivery and provide you with an update. We're committed to ensuring that you receive your product promptly and with clear communication. ^Juvy
Did not work, lost food
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work! Sent back,, delivered broken ,, not sure what happened??
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, thank you for sharing your experience with the LRYXC2606S model. We understand you receiving a broken unit upon delivery.
Ensuring that our products arrive in perfect condition is paramount, and we apologize for any inconvenience caused. This situation is certainly not reflective of our commitment to quality and customer satisfaction.
To resolve this issue promptly, please send us a private message on Social Media @LGUSSupport with your order details. Our team will investigate what happened during delivery and assist you in finding a satisfactory resolution.
Thank you for your patience and understanding as we work to address this matter for you. We look forward to resolving this issue swiftly. —Mau
Fit the space but Doors Too Wide
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrig fit the space but one door would not op
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. I can imagine how frustrating it must be that the refrigerator fits the space but one of the doors won't open. That's certainly not what you expected, and it can be a real inconvenience. We would be pleased to look into this, but we must switch to a platform that allows for back and forth conversation. Kindly send us a private message on Facebook or Twitter at @LGUSSupport. ^Cris
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. The Craft Ice Maker in the bottom freezer that creates the Large Craft Ice is so salty for some reason but all the other ice and water is great, only the Craft large ice is horrible and can’t be used. we flushed the system numerous times and nothing worked. Lg said that it was nothing they heard about before and wouldn’t even send a service rep to check it out. Lg kept telling us that it was our water line. If it was the water line then the rest of the ice would be bad as well as the water and that isn’t the case. Also the ring of light on the water dispenser also doesn’t always go out and we have to hit the ice button or water button on the door again and then it goes out. No resolve on the salty craft ice. They had absolutely no resolution for us and the refrigerator is only a couple months old. I do not recommend this refrigerator. It was only one of two that Best buy had that would fit in our opening for the refrigerator.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. We are sorry to hear about the issues you have encountered with the Craft Ice Maker in your LG refrigerator. We understand the frustration of having salty craft ice while the other ice and water functions work properly. We apologize for the inconvenience caused and for the lack of resolution provided by our customer support team. Your feedback has been noted, and we will take steps to address the situation and improve our support processes. We regret that we were unable to send a service representative to investigate the matter further and provide a satisfactory solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris