Customer Ratings & Reviews
- Model:
- LRYXC2606S
- SKU:
- 6532711
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Counter-Depth MAX refrigerator highly, especially praising its ice quality, spacious capacity, and overall performance. The refrigerator's design and size are also well-received, along with its bright LED lighting. A minor drawback mentioned by some customers is the noise level of the ice maker.
This summary was generated by AI based on customer reviews.
Broken Ice bin.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was great not until they broke 1 of the Ice Bin. Requested for replacement since Nov.2023 of delivery until now April.2024 I have not received any replacement of that broken Ice Bin. It got broken because the delivery man was so in a rush removing the protective tape as he remove the one thats attached to the bin it also ripped off the Lid of that ice Bin.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marvin. Thank you for taking the time to review the LG Refrigerator (LRYXC2606S) model. We're sorry to hear about the broken ice bin and the delayed replacement. This is not the service level we aim for. We want to provide excellent service and make sure our customers have a smooth experience. You can contact Best Buy customer service to know the exact date of your replacement product. For more assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Leaking the first day. Here we go again!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is leaking on the first day. It seems to have a leak behind the water dispenser head, not the water hose itself!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 25.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Triple Ice Makers - Stainless steel. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James.
Was great for about 6 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator In January 2025 it was delivered to our house on on 1/22/25. On 3/4/25 we came home from work and the refrigerator was not working. All the ice in the door had melted and was in a puddle on the floor, the refrigerator was 50 degrees and in the freezer the bins of ice were half melted and everything was half thawed. I did not receive any notifications from this ‘smart’ refrigerator that it wasn’t cool or staying cool. When I ran the diagnostic too from the app, it said there were no issues. I opened a ticket with LG and they had me press some buttons and get a code that also said nothing waa wrong with the refrigerator. They were going to find someone to come out and fix it. I decided to call best buy to see what they could do. They were going to exchange it and charge me for a $150 gift card (that hadn’t been used) that I received as part of a purchase promotion and they weren’t going to get me a new fridge until 3/13, so i asked for just a return. I am still being charged $150 for the gift card but i was able to get a new refrigerator for cheaper elsewhere delivered in two days. I’ve bought two appliances from best buy both have been a nightmare experience, unlikely to buy any more appliances from them in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRYXC2606S) model. We understand your concern about coming home to a malfunctioning refrigerator, especially after only having it for a short time. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
It’s good to hear that you were able to get a new fridge quickly from another retailer, but we understand how the situation with Best Buy and the gift card charge could add to your problem.
To address the issue you experienced with the fridge, it sounds like the appliance might have had an internal cooling issue that wasn’t immediately detected by the diagnostic tool. We recommend making sure that the temperature settings for both the fridge and freezer are correctly adjusted to the manufacturer’s specifications, as well as checking for any obstructions that might be blocking airflow inside. To obtain more information about the issue you are dealing with, please visit https://www.youtube.com/watch?v=WME-oX0QRq4.
We also recommend reaching out to us directly through social media @LGUSSupport, and our team can assist with ensuring your experience is documented properly and explore any additional support available for you. We truly appreciate your feedback, and we want to make sure you're fully satisfied with the resolution. ^Juvy
Worse Customer Service Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we have had to fully replace the first one purchased and already turned in a service request on the replacement. Delivery was less than appropriate and instruction on features and usage non-existent.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for reaching out and sharing your experience with your LG Refrigerator (LRYXC2606S) model. We understand the importance of having a dependable refrigerator delivered and set up properly. A helpful step you can try once the unit is in place is performing a power reset by unplugging the refrigerator for about 60 seconds and plugging it back in to refresh the system. You can also review product features, usage tips, and troubleshooting support here: https://www.lg.com/us/refrigerators/lg-lryxc2606s-french-3-door-refrigerator. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Bad delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the fridge is great but this review is based on how they delivered it damaged! It has a nice big scratch on the front of the fridge and I can’t get it out. And I keep calling but don’t get an answer to on how they can replace it for me. It’s upsetting after paying a good amount for the fridge
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christopher. Thank you for sharing your experience with us regarding your LG Refrigerator (LRYXC2606S) model. We're glad to hear that you like the fridge overall, but we completely understand your concern with the delivery issue and the scratch on the front. We strive to provide excellent services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. We recommend contacting Best Buy customer service if you haven't already at 888-237-8289 to report the damage and to get a replacement.
To assist you further with the replacement process, we recommend contacting our customer service team directly on social media @LGUSSupport so we can look into resolving this for you as quickly as possible.
In the meantime, you can also check if there are any protective films or coatings that might be causing the appearance of a scratch. If you're unsure, our team can guide you with troubleshooting or the next steps.
We appreciate your patience and look forward to assisting you further. ^Juvy
Pick A Different Model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I had to do it over again, I'd buy a different model. Not having handles on it means that there are MANY more finger prints on the stainless steel that doesn't hide he dirt very well. Also, who needs four different kinds of ice?
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you're not completely satisfied with your LG refrigerator. I can imagine how frustrating it must be to deal with fingerprints and dirt on the stainless steel surface, and I want to assure you that we take your feedback seriously.
I want to acknowledge your frustration and apologize for the inconvenience you're experiencing. It's understandable that you wish you had made a different choice when purchasing your refrigerator. We appreciate your honesty and would like to make things right. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris