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Customer reviews

Rating 4.6 out of 5 stars with 502 reviews

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  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-6 of 6 reviews
  • Pros mentioned:
    Design, Ice production
    Cons mentioned:
    Water taste

    Rated 4 out of 5 stars

    New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very pleased with the performance of the unit. Really like the variety of ice, crushed, cubes, and balls. The glass panel opens to gain easy access to frequently used items. Would rate a 5 if not for the unusual taste from the filtered water. Also, not sure of the smart features

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice production
    Cons mentioned:
    Water taste

    Rated 5 out of 5 stars

    Craft Ice Balls...enough said

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing refrigerator! I love that it makes 4 different kinds of ice, including the craft ice balls for cocktails. The knock knock peek-a-boo door is great too. My only bummer with it is, the first few rounds of water seemed to taste of plastic and musty. The forums said that is because I didn't run enough water through the filter. So I did that, which made my water taste perfect, but my ice still seems to have that musty plastic taste. Not sure why.

    I would recommend this to a friend
  • Cons mentioned:
    Water taste

    Rated 3 out of 5 stars

    Refrigerator has issues with water taste and ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewers have stated, the water from the dispenser has a very unpleasant taste. Additionally, it only makes about 5 of the round ice cubes per week. Pretty much a waste of space.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the water taste and Craft Ice production of your LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-stainless-steel/JJ8VPZ63W2
      To improve water taste, we recommend flushing approximately 2.5 gallons of water through the dispenser after a filter change, and for the ice, ensuring the freezer is set to at least -4°F can help optimize production. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Cons mentioned:
    Water taste

    Rated 1 out of 5 stars

    Paid a ton of monery for terrible tasting ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dealing with the same issue that multiple ithers are. Fridge operates fine and looks great but the ice TASTES LIKE PLASTIC. We have tried multiple new water filters, replaced the water line (even though best buy required a new one purchased with fridge), dumped TONS of buckets of ice, emptied the entire fridge to let it air out, scrubbed it with baking soda and nothing works.the water tastes great but the ice does not at all. Highly disappointing because we bought this fridge due to our last one not having ice at all so now we have spent thousands of dollars only to be without ice again. The irony is that this fridge makes 6 djfferent kinds of ice and they are all terrible tasting. READ THE ONLINE FORUMS, ITS A COMMON PROBLEM WITH NO SOLUTIONS FROM LG. Shame.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Hunter. Thank you for reaching out to us. We understand how important it is for your LG Refrigerator (LRYKC2606S) model to deliver clean, fresh-tasting ice, especially with multiple ice options available.

      To help, please try this step: run a manual ice maker cleaning cycle by discarding all current ice, then pressing and holding the Ice Plus button to force a new batch. Afterward, discard the first 2–3 cycles of ice to allow the system to flush. It’s also helpful to wipe down the ice bin with a clean, dry cloth to remove any residual odors. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208. If the issue continues, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy LG

  • Cons mentioned:
    Water taste

    Rated 3 out of 5 stars

    Water Dispenser and Ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the refrigerator as far a space and convenience, however, the water and ice taste absolutely HORRIBLE! It tastes like chlorine or something like that. I did as directed in dumping all the ice once trays were full and was instructed to dump approximately 1 to 1-1/2 gallons of water from the dispenser. I actually dumped about 3 gallons.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Shelf space, Water taste

    Rated 2 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No shelf space for big things, ice maker is slow water still tastes like chemicals so water tastes terrible

    No, I would not recommend this to a friend