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Customer Ratings & Reviews

Your price for this item is $3,099.99
The comparable value price is $4,399.99

Customer reviews

Rating 4.6 out of 5 stars with 488 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the spaciousness, ice maker, and smart features of the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. They appreciate the ample storage space, variety of ice options, and the convenience of controlling the refrigerator from their phones. However, some customers have concerns about fingerprints showing on the mirror door and a plastic taste in the water and ice initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 488 reviews
  • Rated 5 out of 5 stars

    Fantastic new fridfe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge .. perfect size and the speed the ice is made is unbelieavble ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great counter depth refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this refrigerator is amazing!! I love the counter depth and the amount of room inside the fridge and freezer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This door within a door (for easy access to drinks and often used items) side by side refrigerator freezer has a very nice contemporary mock 4 door look. Recessed hidden handles, delivers water, cubed and crushed ice to the door, excellent LED lighting and storage capacity and storage shelf configuration. Unit runs very quietly and with Memorial Day savings pricing it was definitely a value priced. Our first LG product so will see how reliable over time it is. Happy with purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful , practical and efficient and silent refrigerador, excellent choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator!! I love all the different ways you can get ice. Love the separate door for milk and other item. Don’t have to open the whole fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this refrigerator. Lots of room. The shelves rattle when door closes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the application well. Super quiet. Nice modern features.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great fridge - Terrible customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product in every way. Except buy it elsewhere. Best Buy completely fumbled installation, then stiffed me on a price match that was promised (and proven via transcript), then withdrawn. All of this leading to the worst customer service I've ever been subjected to. Beware and proceed at your own risk if you do business with Best Buy for large appliances.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Steve. Thank you for sharing your experience with us regarding the LG Counter-Depth MAX 25.5 Cu. Ft. French Door-in-Door Smart Refrigerator. We understand your inquiry regarding the delivery and service experience with the retailer. It is wonderful to hear that you consider the product excellent in every way. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-in-door-smart-refrigerator-with-mirror-instaview-black-stainless-steel/JJ8VPZ6P8K
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this fridge for several weeks now and so far we are very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works great, so many options nice to have craft ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving the new fridge it works great and looks so stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really nice and specious refrigerator, if do you have little kids you always will see the little hands on it but other then that it was a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new refrigerator! Best purchase yet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The style and ice makers is so great! We can get ice in our Yeti and still have lots of ice for the cooler!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge. Perfect fit! 4 Ice options for the ice lover in me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very nice buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoining the LG refrigerator. Is a beautiful piece of equipment. It adds beauty tp the kitchen look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just right for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well but "printproof" is somewhat exaggerated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WELL DESIGNED

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well equipped, well designed, does the job. With craft ice what more could you want in a refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Lg fridge counter depth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, esp the size, i was skeptical of getting the counter depth at first but it was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great space and it works fine. I am very happy about this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Looks stylish

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge, love all the features on this appliance. Looks stylish. Would def recommend

    I would recommend this to a friend