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Customer Ratings & Reviews

$2,599.99
Save $1,800
Comp. Value: $4,399.99

Customer reviews

Rating 4.6 out of 5 stars with 499 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 499 reviews
  • Rated 5 out of 5 stars

    Fantastic new fridfe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge .. perfect size and the speed the ice is made is unbelieavble ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Ref. 4 types of ice ….large interior for counter depth! Love the freezer great access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator it is very beautiful. love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really nice and specious refrigerator, if do you have little kids you always will see the little hands on it but other then that it was a good choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected! Great storage in bot fridge and freezer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ConnieO

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is absolutely beautiful. It has really updated my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's absolutely amazing love how many kinds of ice it makes. It's very convenient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomy for Counter Depth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features. Craft ice is a plus. Has a little more room than standard counter depth. A little pricey for a counter depth.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great fridge - Terrible customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product in every way. Except buy it elsewhere. Best Buy completely fumbled installation, then stiffed me on a price match that was promised (and proven via transcript), then withdrawn. All of this leading to the worst customer service I've ever been subjected to. Beware and proceed at your own risk if you do business with Best Buy for large appliances.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Steve. Thank you for sharing your experience with us regarding the LG Counter-Depth MAX 25.5 Cu. Ft. French Door-in-Door Smart Refrigerator. We understand your inquiry regarding the delivery and service experience with the retailer. It is wonderful to hear that you consider the product excellent in every way. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-in-door-smart-refrigerator-with-mirror-instaview-black-stainless-steel/JJ8VPZ6P8K
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    WELL DESIGNED

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well equipped, well designed, does the job. With craft ice what more could you want in a refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good space, packed with good features, ok quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the 3x ice. Great space for a counter depth fridge. Good smart app. Not so good: French doors were badly misaligned. Tools and parts that came with it weren’t enough to align it. Took the delivery guys 5 washers to align the doors. Shelf glass shattered on arrival, lg did send a replacement though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with lots of room. Easy access and great ice and water system

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Good but the less expensive and more practicle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size and look. The down side is the shelves have only a little movement option. Difficult for tall items. The multiple ice makers are nice, but it takes awile to make ice. The knock door is different, the door great but knock to see inside is a waste of tech and time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loving the new fridge it works great and looks so stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Ice variety is a big plus. Clean look without handles in the front.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it works very well. The ice maker is great. The only minor dislike is it makes mechanical noises. I think it is the icemaker moving the ice so it dosen't freezer together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds many items. Love the ice maker. Refrigerator is organized to capacity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleekness and the 4 ice options are great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge and makes craft ice! Doesnt store a ton but enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just right for us

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well but "printproof" is somewhat exaggerated.

    I would recommend this to a friend