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Customer Ratings & Reviews

$2,599.99
Save $1,800
Comp. Value: $4,399.99

Customer reviews

Rating 4.6 out of 5 stars with 499 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 499 reviews
  • Rated 5 out of 5 stars

    Sexy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean look, the handles up top and bottom take a little getting used to, leaves smudges on mirror finish but easy to clean….very practical and efficient in terms of storage and capacity…knock to see feature is very cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THIS. IT HAS EVERYTHING I WAS LOOKING FOR AND MORE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we picked this fridge. It is amazing. It works very well and looks great in our kitchen!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is very functional as well as practical. we discovered the glass door has a button to open the door and the 3 different types of ice are a fun option

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd LG refrigerator and it is the upgraded model of my last one. The snack window is like having a mini 7/11 in your kitchen! It is a little smaller in capacity, so good for 1-3 people, maybe not for a larger family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were on time exceptionally clean and thoughtful and set up was done in less than 10 minutes. This is how I like to do business..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been fun to try out all of the ice options and see what’s in the fridge just by knocking on the glass!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great frig!! Quiet & good size. Love the ice 4 sizes!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refrigerator has issues with water taste and ice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewers have stated, the water from the dispenser has a very unpleasant taste. Additionally, it only makes about 5 of the round ice cubes per week. Pretty much a waste of space.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the water taste and Craft Ice production of your LG - Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-stainless-steel/JJ8VPZ63W2
      To improve water taste, we recommend flushing approximately 2.5 gallons of water through the dispenser after a filter change, and for the ice, ensuring the freezer is set to at least -4°F can help optimize production. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Brown view

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products are the best for all of our needs and we are pleased with the quality of the product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clean

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious, perfect for gifting! My family loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr Michael C Estlund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door on the right is kind of thick. It makes the ability to open the door tight. We have autistic children that open the door a little aggressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needy mirror…but great fridge…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get ready to clean the mirror on the door daily, but other than that it’s a great fridge, with lots of freezer space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and functions as expected. Easy to organize and stays pretty clean of fingerprints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, staff was extremely helpful and check out process was seamless. 3 ice machines is perfect for a family of 7.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stuck drawers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. The two vegetable pullout drawers are stuck and we have to wait 5 days for someone to come and fix the problem. We’ve tried everything to no avail but have stopped as we don’t want to break anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Efficient! Nicely built. Good size. Smart options are awesome! Craft ice at type 3 is almost clear. But anyways not completely spherical.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this fridge last year and love it!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG refrigerator looks great and works better everyone in the family loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new best friend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful and offers modern style and top quality with great capacity. My friends got surprised with the quality of the ice. It makes round and compacted ice balls perfect for drinks.

    I would recommend this to a friend