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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 497 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator highly for its ice production, appealing design, overall performance, and ample capacity. The refrigerator is also praised for its size and quiet operation. However, some customers have expressed concerns about the limited shelf space, fingerprint visibility, and the taste of the water.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 497 reviews
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome beautiful refrigerator with a great design and well made!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, so far. Excellent ice making especially the ice balls. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product..................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome LG refrigerator that has surpassed our expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we loved the refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent election, I recommend it, very useful, lots of interior space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Great capacity for being counter depth, great look.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance. Great aesthetics. The ThinQ app is fantastic! Can’t recommend this enough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 types of ice and fun knocking feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far loving it. The 4 types of ice are great and love the kitschy knocking feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I expected. Love the large size ice cube tray

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge no complaints at all. Save yourself on installation you can do it yourself

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I thought it would be a good purchase, but...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worst fridge purchases ive ever made. Problems with the craft ice not working randomly. The door with the glass never shuts properly. The magnetic seal is terrible and the glass access door doesnt latch properly. The door alarm is the most annoying thing ever. It doesnt let you set the time for the alarm it goes off way to soon. Also the doors are lower than a standard french door fridge ao if you have any drawers next to it you have to make sure the drawers are closed or youre going to hit it and mess up the glass of the fridge. This fridge is terribly designed and its the worst 3000 dollars ive ever spent.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Shawn. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX 25.5 Cu. Ft. French Door Smart Refrigerator with Mirror InstaView. We understand that this purchase has not met your expectations, and we understand your inquiry regarding the Craft Ice, door functionality, and the door alarm.

      Regarding the Craft Ice, when it stops working, the system may simply need a restart. You can try a simple troubleshooting step: unplug the refrigerator for about five minutes to reset the ice maker, and then plug it back in. This often resolves minor operational issues.

      We also understand your concern about the InstaView door and the door alarm. The door should close and latch securely, and we would like to ensure your unit is operating correctly. The door alarm is a safety feature that is designed to sound quickly to help maintain food freshness and energy efficiency.
      https://www.bestbuy.com/product/lg-counter-depth-max-25-5-cu-ft-french-door-smart-refrigerator-with-mirror-instaview-printproof-stainless-steel/JJ8VPZ63W2
      Please send us a private message on Social Media @LGUSSupport. We would be happy to discuss the operational aspects of your refrigerator and review the magnetic seal and latch issues further to assist you. We appreciate your patience.

      —Renzo LG

  • Rated 5 out of 5 stars

    Wife loves the new fridge.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Wife loves the new refrigerator. Everything is refreshingly cold inside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frigmatic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Appliance !! Love the three different ice makers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our refrigerator from Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product, ease and attentiveness of delivery. We love our new refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far after a month I am very happy with the fridge. I do wish for more space for taller items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is amazing ! Perfect without damages .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigrator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was amazing. We love the product. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far with my LG refrigerator, very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek look, love the motion sensor for a night lite and the mirror insta view

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic so far.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no issues with it, had a previous generation in my last home, love it.

    I would recommend this to a friend