Customer Ratings & Reviews
- Model:
- LRFLC2706S
- SKU:
- 6511564
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator for its exceptional storage capacity and overall performance. The refrigerator's design and size are also well-received, along with its quiet operation and convenient internal water dispenser. Consistent temperature control and massive door storage add to the positive customer experience.
This summary was generated by AI based on customer reviews.
LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It met our expectations from purchase to delivery.
I would recommend this to a friendLG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size needs improvement but overall average fridge nothing special
I would recommend this to a friendFridge is nice, freezer handle fell off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is less than 1 week old and my daughter pilled the freezer handle clean off. I know i saw delivery tram install the handles, so unsure if they did it wrong or theyrr badly made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steve. We appreciate you taking the time to share your experience with the LG Refrigerator (LRFLC2706S) model. We understand your concern about having a handle come off so soon—especially on a brand-new unit. We really aim to create durable and reliable products that meet our customers' needs. The handles on this model are meant to be securely fastened with set screws, but if they’re not tightened properly during installation, they might come loose over time.
If the handle has come off completely, it might be worth checking if the set screws are still there or if they’ve gone missing. You can usually fix it up with a 3/32" Allen wrench. If the screws are stripped or damaged, we can help you find replacement hardware.
We’re here to help! Just send us a private message on social media @LGUSSupport with your unit details, and our team will be happy to assist you with repairs or parts support. Take care! ^Juvy
E gift card scam!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hav a horrible experience with Bestbuy customer service. I bought this refrigerator last Spring(April, 2023). I decided to buy this mainly there was a promotion that a small refrigerator came with this LG one. But they didn't have stocks so instead of getting the small refrigerator, they issued me a gift card of $399. It was June, 2023 and today is December 22, 2023 and I haven't still gotten my e-gift card!!! I called the customer service so many times and spent hours on the phone but they couldn't help me for so long and tossed me here and there between departments. A supervisor was supposed to call me the other day but he/she didn't and they do not respond to my email request as well. I think they are only interest in selling, not helping customers at all! Watch out their e-gift card system!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reviewing the LG Refrigerator (LRFLC2706S) model and sharing your experience with Best Buy's customer service. We understand that you purchased the refrigerator in April 2023, attracted by the promotion that included a small refrigerator. However, you were issued a $399 gift card instead due to stock availability issues. We strive to provide excellent support to all our customers, but unfortunately, we fell short in your case. We take your feedback seriously and will investigate further to ensure such incidents are not repeated. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Juvy
STILL WAITING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered and the installation went fine until the handle slipped off the front of the door and put a dent in the freezer. A repairman came later with no equipment to repair the damage , He thought it was a Leak.I Am now scheduled for june hopefully he will bring the things necessary to repair the panel .a new panel
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you're experiencing a frustrating and disappointing experience with your new LG refrigerator. It's unacceptable that the handle slipped off and caused damage to the freezer, and then our repair team didn't have the necessary equipment to fix the issue.
I can imagine how upsetting it must be for you, especially considering the inconvenience and disruption this has caused to your daily life. I want to acknowledge your frustration and apologize for the poor experience you're having with our product and service.
I'm going to make it right. I'm going to ensure that a new panel is installed to fix the damage, and I'll make sure that the repair team brings the necessary equipment to complete the job. I'll also schedule a new appointment for you in June, as you've been informed. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches and pitting on both of the front doors..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for sharing what you’re seeing with your LG Refrigerator (LRFLC2706S) model. We understand the importance of having your refrigerator arrive with a clean, smooth exterior.
One helpful step you can try is checking the protective film on the doors—in some cases, small marks or texture can appear if sections of the film are still partially attached. Removing any remaining film and wiping the surface with a soft microfiber cloth can help you determine whether the marks are on the finish or the film itself. You may also contact Best Buy customer service at 888-237-8289 to let them know about the scratches. To allow our team to take a closer look and assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Big Issues with doors and handles
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are uneven and you can also see the screws on the door handles from across the room. Not very sleek. It’s Impossible to reach anyone at Best Buy and we’ve been on hold for almost an hour. You
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karen. Thanks for sharing your experience with the LRFLC2706S refrigerator. We understand how important both functionality and design are when selecting a new appliance, and we appreciate your feedback.
If the doors appear uneven, this can often be corrected through a simple leveling adjustment. LG refrigerators are equipped with front leveling screws and an adjustable hinge nut that allow you to fine-tune the door alignment. You can follow LG’s step-by-step guide on leveling and door alignment to help resolve this issue. Here is a link you may visit: https://www.lg.com/us/support/video-tutorials/lg-refrigerator-side-by-side-leveling-door-alignment-CT10000021-1367249597206
Regarding the visible screws on the handles, the LRFLC2706S features a counter-depth design with streamlined handles, but the screw placement may be more noticeable depending on lighting and viewing angle. While this is part of the unit’s construction, we’re always listening to feedback like yours to improve future designs.
We’d be happy to assist you further and explore additional solutions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.
—Charles
trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trash. freezser drwarer stuck the first day of usage
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing this with us. We understand how important your new LG Refrigerator (LRFLC2706S) model is, and we want to make sure the freezer drawer works smoothly.
For a quick troubleshooting step, please check if any packing materials or protective tape are still inside or around the freezer drawer. Sometimes these can remain in place after installation and cause the drawer to feel stuck. If the drawer is clear, gently pull it out while pressing down slightly on the handle to help align the sliding rails. You can also review the setup and care instructions here: https://www.youtube.com/watch?v=LfGRXb9GjD0. If the issue continues, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this refrigerator! I purchased this not even 2 months ago and it has been issue after issue. The door doesnt close all the way unless you manually flip the latch. The ice machine isnt making ice anymore. The issues started right after the 15 day return policy. Best buy doesnt want to exchange for a different refrigerator. Worst purchase I could have made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for reaching out to us and sharing your feedback on your LG Refrigerator (LRFLC2706S) model. We understand the importance of having new, reliable appliances that function properly. We strive to provide top-notch products that meet our customer's needs and expectations. Regarding the icemaker on your unit no longer making ice, it may be due to water supply problems, the ice maker being off, or because the freezer temperature is not cold enough. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
wrong size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator was not long enough to have doors open. on website it doesn't have how far from wall before the door to open. so had to return
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Clayton. Thank you for taking the time to review the LG Refrigerator (LRFLC2706S) model. We understand how important it is for our customers to have accurate information about our products. We aim to offer excellent service and ensure a smooth and seamless experience. We will consider your feedback and work on improving the product description on our website to provide more precise specifications.
If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport. ^Juvy
Door slams on the left- bad design.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe most of the reviewers are omitting a huge design flaw in this. The left door slams shut on this unit. If you have young kids this unit is not for you. You can Google this same problem and there are forum after forum about this. LG will tell you it’s an “auto shut” feature and they can’t fix it. It’s really unacceptable they have a door that slams this hard. LG also will not send a technician to look at this because it’s part of the design flaw. Good luck if you have children because you will hear slamming fridge doors and food flying everywhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for bringing your concerns about the left door of your LG refrigerator model LRFLC2706S to our attention. We understand the importance of having a refrigerator that meets your specific needs, especially when it comes to the safety of your children. We apologize for any inconvenience this issue may have caused.
The "auto shut" feature is designed to ensure a secure and efficient closure of the refrigerator door. However, we acknowledge that the force of the door closing may raise concerns, particularly for households with young children. We apologize for any inconvenience this may have caused you and your family.
While we are unable to modify the design of the unit at this time, we truly appreciate your feedback and will carefully consider it for future product enhancements. Our goal is to continually improve our products to better meet the needs of our valued customers.
Should you have any further questions or concerns, please do not hesitate to reach out to us by sending us a private message at @LGUSSupport on Facebook or X. We are here to assist you and ensure that you have the best possible experience with our products. ^Danee
Poorly expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge doesn’t maintain the food/drinks cold. I’ve noticed that on days we’re it’s 85+ degrees the fridge struggles to maintain itself.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We understand your concern about the proper temperature on your LG Refrigerator (LRFLC2706S) model, especially during warmer days. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a couple of troubleshooting steps you can try: Ensure that the fridge is set to the recommended temperature (37°F for the fridge and 0°F for the freezer). Sometimes, temperature settings can get accidentally changed. If the condenser coils are dusty or blocked, this can impact cooling efficiency. You can clean the coils with a vacuum or a coil brush, which can improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the issue continues, please send us a private message on social media @LGUSSupport, and we can help you with further troubleshooting or service options. ^Juvy
NOT REALLY COUNTER DEPTH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator itself but it has a major design flaw. It is "counter depth" in name only. Because of the way the doors open, the refrigerator has to sit out a minimum of 4" past the counter. So its "counter depth" but it sticks out 4".
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing frustration with your LG refrigerator's design. I can understand how the "counter depth" feature was supposed to be a selling point for you, and it's disappointing to find that it's not quite living up to your expectations.
I want to acknowledge that the LRFLC2706S model does have a unique design, and I can see how the door opening mechanism could cause it to protrude further than expected. I'm truly sorry that this has caused inconvenience in your kitchen. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Poor quality construction, unreliable functionalit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money paid this is unacceptable quality. Cheap plastic shelves. Door handles held on by 2 tiny little miniature screws. Bottom freezer drawer constantly stuck in open or closed position. Everything gets frozen and next day it all melts again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for sharing your feedback on the LG Refrigerator (LRFLC2706S) model. We understand your concern about the quality of the shelves, door handles, and freezer drawers. For the bottom freezer drawer that’s sticking, ensure that there are no obstructions or ice buildup around the drawer that could affect its movement. If the drawer is sticking in either position, it may also help to inspect the drawer rails for any damage or misalignment. Regarding the temperature issues causing items to freeze and thaw, check if the freezer door is sealing properly and not allowing warm air in. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re committed to resolving these concerns for you. Please send us a private message on social media @LGUSSupport. Our team will be happy to provide further assistance and explore possible solutions to improve your experience with the unit. ^Juvy
Freezer handle came off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 1 month the freezer handle came off.... Calling them today.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lanae. Thank you for sharing your experience with the LG Refrigerator (LRFLC2706S) model. We understand your concern about the freezer handle coming off soon after purchase. We aim to offer durable, reliable, high-quality products that exceed our customers' needs and expectations. When you call today, we recommend mentioning that the issue occurred within the first month, as this may help expedite the resolution. Depending on the situation, they may be able to assist you with a replacement or repair.
If you need further assistance or have any questions after your call, please send us a private message on social media @LGUSSupport. Our team will be more than happy to support you in getting this resolved. We appreciate your patience and hope to ensure you have a better experience moving forward. ^Juvy
Stopped working after 3 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both the refrigerator and freezer stopped working within three weeks of delivery. We returned the product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, DerekB. Thank you for sharing your experience with us. We understand your inquiry regarding the LG LRFLC2706S counter-depth French Door Smart Refrigerator and how both the refrigerator and freezer sections stopped working within the first three weeks of delivery. While you’ve already returned the unit, we’d like to provide a troubleshooting step that can help in similar situations or with any future LG refrigerator you might consider.
In many cases where a refrigerator and freezer stop cooling simultaneously, it can be related to a simple power interruption. As a first step, we recommend verifying that the unit was firmly plugged into a dedicated outlet and that the circuit breaker supplying power to the refrigerator wasn’t inadvertently tripped. If the breaker was off or the cord was not fully seated, restoring power can often return the cooling functions quickly. Additionally, ensuring the refrigerator is level and not pushed too far back against the wall can help avoid pinched power cords or airflow restrictions behind the unit.
Since you’ve already returned this particular refrigerator, please keep these steps in mind if you select another LG model in the future. If you ever experience a similar issue—where cooling stops in both compartments or the unit appears completely without power—checking the outlet and circuit breaker right away can save time while waiting for service. Should you decide to look at a replacement LG refrigerator, we encourage you to reach out so we can guide you through setup and any initial checks to get optimal performance from day one.
https://www.bestbuy.com/site/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/6511564.p?skuId=6511564
If you have any further questions about LG products or need assistance with a current or future unit, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions, review warranty options, or help troubleshoot any unexpected behavior. We appreciate your patience and hope to support you with a reliable LG refrigerator down the road. —Renzo
Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not fit. It was 3” away from the back wall and the door was too thick to open. We sent it back and had to have our old frig put back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Didn't fit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big. Was told by sales rep it would fit but it didn't.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cici. Thank you for sharing your experience with us. We understand how important it is for your LG Refrigerator (LRFLC2706S) model to fit properly in your space. We strive to provide exceptional customer service and ensure our customers are well-informed and supported throughout their purchase journey.
While we recommend checking the product dimensions before purchase, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you need assistance with installation options or adjustments, please send us a private message on social media @LGUSSupport. Our team would be happy to explore possible solutions with you. ^Juvy
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is fine the delivery has to be the worst.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Dean. Thank you for sharing your experience with us regarding the delivery of your LG refrigerator model LRFLC2706S. We understand the importance of a smooth delivery process. Your feedback is valuable, and we're committed to addressing any issues you may have encountered. Please send us a private message on our social media platform via @LGUSSupport, and our team will assist you further to ensure your complete satisfaction. We appreciate your understanding and the opportunity to improve our service. ^Sam
- Pros mentioned:Capacity, Design
Love this Frig!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig. Lots of room for storage and we like the water dispenser being located inside the frig instead of outside on the door. Lots of storage on both doors too. Freezer has lots of room and a nice roll putt drawer. Clean lines, looks great in our kitchen.
I would recommend this to a friend