Customer Ratings & Reviews
- Model:
- LRFLC2706S
- SKU:
- 6511564
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.
This summary was generated by AI based on customer reviews.
DEFECTIVE PRODUCT-BUYER BEWARE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product! Do not buy LG. Warranty department is awful as well. Top shelf of the refrigerator freezes items and frost has continuously built up on bottom freezer rails and in the back of the freezer. Will not sent warranty repair without us consenting to being charged, if they can't find anything wrong. Sent them pictures of the ice build up, which they acknowledged was not normal. Should not have to pay for anything. This is the second unit after the first one was defective. Only have had since May 2025.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AllenK. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX French Door Smart Refrigerator. We understand your inquiry and your serious concern about the top shelf of the refrigerator freezing items, along with the continuous frost and ice buildup in the bottom freezer compartment and on the rails.
We also recognize that this is your second unit and that you have had difficulty with the warranty process regarding potential service charges, despite sharing photos of the acknowledged abnormal frost buildup. We want to assure you that we are committed to resolving performance issues like this, especially since frost buildup and freezing temperatures in the refrigerator section are not what we expect from this model. We want to work with you to find a successful path to repair under the warranty terms.
https://www.bestbuy.com/product/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/JJ8VPZ69ZV
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
LG fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator at the Brockton store. Despite a minor scratch on the side and a tiny dent at the very bottom, it was in perfect condition. Shortly after the delivery team left, we removed a large slip on the top of the right door, which revealed a deep dent that was not present at the time of purchase. After examining it closely, we discovered two more dents on the same door (as depicted in the photographs at the store and after delivery). We contacted the fulfillment center to resolve the issue. They informed us that since it is an open-box item, they cannot guarantee that the item will arrive in the same condition as it was purchased at the store. Therefore, we were advised to return the refrigerator and select a different one. However, there is no guarantee that the new refrigerator will be delivered without damage, and we have the option to refuse the delivery if we find any issues. We inquired about the possibility of replacing only the damaged door, as we would prefer to keep the refrigerator. However, they declined this request. The delivery process appears to be unreliable, necessitating a possibility of multiple steps to ensure that the refrigerator arrives undamaged. Before and after delivery (circled red) attached
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anna. We appreciate you sharing your experience with the LG Refrigerator (LRFLC2706S) model. We understand your concern about receiving a unit that doesn’t reflect the condition you saw in-store. We always aim to provide great service and make sure our products are packed and handled with care. Sometimes, though, unexpected things can happen during shipping. If you haven’t done so yet, it might be a good idea to reach out to Best Buy customer service at 888-237-8289. They can help address your concerns and find some solutions for you. While the delivery and return process is managed by the retailer and their fulfillment center, we’re here to support you as much as we can. If the damage is just cosmetic and everything else is working fine, we could look into replacing the door panel under certain conditions—depending on availability and verification. Feel free to send us a private message on social media @LGUSSupport with your details and any photos, and we’d love to explore possible solutions together. We want to make sure you’re completely happy with your LG Refrigerator. ^Juvy
Fridge Fine; Do Not Do Delivery (Worst Ever Had)
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works fine; delivery and service was the worst I have ever received. I reported it to Best Buy and found out they didn't care. As a result, I probably will not be buying anything from them in the future (and I've bought a lot). Delivery service damaged my home- front door and tile floor- which I am still waiting for repairs 2 weeks later.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, LindsayL. Thank you for sharing your feedback with us. We understand your situation, and it’s great to hear that your refrigerator is working fine. However, we understand about the difficulties you've experienced with the delivery service, as it’s never our intention for you to have an unsatisfactory experience.
For issues related to delivery and damage, we recommend reaching out directly to Best Buy for further assistance. You can contact their support team here: Best Buy Support & Customer Service - https://www.bestbuy.com/support. They will be able to address the delivery concerns and help with any repairs you may need.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions. We appreciate your patience during this time and will work to resolve this for you as quickly as possible.
—Renzo
arrived with a dent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.arrived with a dent in the door. I was told I could get some money off my purchase if I chose to keep it. when I called their 'customer care" to try and set that up the agent did not follow through with my request. when I called weeks later, as I did not receive my meager $150 gift card I was told they could not do that. I ended up getting an amount refunded but it was ridiculously hard to finally get that result. I do not recommend buying appliances from Best Buy. The fridge is ok, but the dent is annoying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 26.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with Internal Water and Ice - Stainless steel. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Honor your products
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge came damaged. With how little it was my Fiance and I didn't notice it for about three weeks. Once noticed best buy would want to warranty their product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry for the inconvenience caused by the damaged fridge. We understand that it may have been difficult to notice the damage immediately, especially if it was minor. We'd like to investigate this further so we can determine the next course of action for your concern. For further assistance with your LG product, please reach out to us via private message on Facebook or X (Twitter) at @LGUSSupport so we can further assist you. ^Win
No service available.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator died after less than 70 days. LG took over a week to get back to me, only to tell me that they did not have anyone to service it in the area. Fortunately best buy total tech helped bail me out with a return. Be VERY careful if you buy an LG product that you can get service in the area if needed. I wouldn't ever touch an LG refrigerator again. We do not live in the middle of nowhere. LG was just about useless. It's too bad, the refrigerator is a nice size for counter depth (though the doors are very deep).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Regret this purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of buying LG products through Best Buy that come with additional products included. My purchase came with the LG - 5.79 Cu. Ft. Top-Freezer Refrigerator with Semi Auto Defrost included, but it has been a year and the delivery date is postponed every month. Best Buy support says there is nothing they can do because the vendor is LG, so it's not their responsibility.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for taking the time to share your experience with the LG Refrigerator (LRFLC2706S) model. We're sorry to hear about the challenges you've faced with the delayed delivery of the additional product included in your purchase. We strive to provide excellent customer service and ensure a smooth and seamless experience. Rest assured, we take this matter seriously, and we will work diligently to address this issue with the delivery of the additional item. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Freezer Drawer Will Not Open, Repair Unavailable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 18 months of use, I also experienced the problem mentioned by others of the freezer drawer sticking in the closed position. Rendering the freezer unusable. While the unit is under a Geek Squad Protection Contract, Best Buy has scheduled and cancelled multiple repair appointments. Would recommend staying away from this product!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LRFLC2706S) model. We understand how important it is for your freezer to function properly, and we appreciate your patience.
If the freezer drawer is sticking closed, we recommend checking for any ice buildup or debris along the drawer tracks or gaskets. Try powering off the unit for a short period to allow any potential frost accumulation to melt, then gently attempt to open the drawer. For more troubleshooting steps, visit https://www.youtube.com/watch?v=LfGRXb9GjD0. If you'd like us to take a closer look or assist further, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
DO NOT BUY
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge for 2.5 years and it died. Woke up this morning and everything in the freezer was thawed and the fridge wasn't cold enough. All the food had to be thrown out. Best Buy wanted to charge me to send out a technician and help me order parts at my own expense. Bought a replacement from a competitor. Done with LG. Done with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dan. Thank you for sharing your experience with the LG Refrigerator (LRFLC2706S) model. We understand how important it is for your refrigerator to perform reliably, and we appreciate you taking the time to let us know what happened. We strive to provide reliable, high-quality products and ensure a smooth experience.
If your fridge stops cooling after a few years, it might be due to the compressor, defrost system, or temperature sensors. Unplugging it for five minutes can sometimes help. If issues persist, having a technician check it is advisable. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
We’d love to review your case and see how we can assist. Feel free to message us on social media @LGUSSupport. Your feedback is valuable! ^Juvy
E gift card scam!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hav a horrible experience with Bestbuy customer service. I bought this refrigerator last Spring(April, 2023). I decided to buy this mainly there was a promotion that a small refrigerator came with this LG one. But they didn't have stocks so instead of getting the small refrigerator, they issued me a gift card of $399. It was June, 2023 and today is December 22, 2023 and I haven't still gotten my e-gift card!!! I called the customer service so many times and spent hours on the phone but they couldn't help me for so long and tossed me here and there between departments. A supervisor was supposed to call me the other day but he/she didn't and they do not respond to my email request as well. I think they are only interest in selling, not helping customers at all! Watch out their e-gift card system!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reviewing the LG Refrigerator (LRFLC2706S) model and sharing your experience with Best Buy's customer service. We understand that you purchased the refrigerator in April 2023, attracted by the promotion that included a small refrigerator. However, you were issued a $399 gift card instead due to stock availability issues. We strive to provide excellent support to all our customers, but unfortunately, we fell short in your case. We take your feedback seriously and will investigate further to ensure such incidents are not repeated. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help you every step of the way. ^Juvy
Broke Down After 1.5 Years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this refrigerator in August of 2023 and in February of 2025 the fridge stopped cooling and showed a freezer fan error. Of course, the factory warrantee is only good for the first year so we had to pay $400 to have a repair tech come and fix it (which took over a week). Not to mention the hundreds of dollars worth of groceries for my family that we had to throw away. All this hassle over a new fridge that was barely a year and a half old. Avoid LG refrigerators!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Travis. Thanks for sharing your feedback with us. We understand your concern about the LG Refrigerator (LRFLC2706S) model, especially having to deal with the freezer fan error and the inconvenience of paying for repairs after such a short time of use. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
To prevent future issues, we recommend keeping the air vents in both the fridge and freezer areas clear of obstructions, as blocked vents can lead to cooling problems. Also, checking for any condensation build-up in the back of the unit can help prevent some common cooling issues. For more information, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805.
We truly value your feedback, and we'd love to assist you further. Please send us a private message on social media @LGUSSupport, and we’ll work with you to find a solution. ^Juvy
BestBuy lies. A lot of hidden fee on delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took measurements, pictures, everything. Went to bestbuy, confirmed what I need and was promised what I paid for will get a new waterline and everything installed. On the day of delivery, technicians demanded a lot of extra payment for the work. We called BestBuy and BestBuy operator basically said I had to pay all the hidden fees.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JJTin. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery and installation of your LG refrigerator model LRFLC2706S. While delivery fees and service terms are handled by the retailer, we’d still like to ensure everything is working properly with your unit.
https://www.bestbuy.com/site/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/6511564.p?skuId=6511564
Please send us a private message on Social Media @LGUSSupport if you need any product-related assistance. We’re here to help. —Renzo
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this refrigerator! I purchased this not even 2 months ago and it has been issue after issue. The door doesnt close all the way unless you manually flip the latch. The ice machine isnt making ice anymore. The issues started right after the 15 day return policy. Best buy doesnt want to exchange for a different refrigerator. Worst purchase I could have made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Richard. Thank you for reaching out to us and sharing your feedback on your LG Refrigerator (LRFLC2706S) model. We understand the importance of having new, reliable appliances that function properly. We strive to provide top-notch products that meet our customer's needs and expectations. Regarding the icemaker on your unit no longer making ice, it may be due to water supply problems, the ice maker being off, or because the freezer temperature is not cold enough. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Big Issues with doors and handles
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors are uneven and you can also see the screws on the door handles from across the room. Not very sleek. It’s Impossible to reach anyone at Best Buy and we’ve been on hold for almost an hour. You
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karen. Thanks for sharing your experience with the LRFLC2706S refrigerator. We understand how important both functionality and design are when selecting a new appliance, and we appreciate your feedback.
If the doors appear uneven, this can often be corrected through a simple leveling adjustment. LG refrigerators are equipped with front leveling screws and an adjustable hinge nut that allow you to fine-tune the door alignment. You can follow LG’s step-by-step guide on leveling and door alignment to help resolve this issue. Here is a link you may visit: https://www.lg.com/us/support/video-tutorials/lg-refrigerator-side-by-side-leveling-door-alignment-CT10000021-1367249597206
Regarding the visible screws on the handles, the LRFLC2706S features a counter-depth design with streamlined handles, but the screw placement may be more noticeable depending on lighting and viewing angle. While this is part of the unit’s construction, we’re always listening to feedback like yours to improve future designs.
We’d be happy to assist you further and explore additional solutions. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to help.
—Charles
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scratches and pitting on both of the front doors..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Scott. Thank you for sharing what you’re seeing with your LG Refrigerator (LRFLC2706S) model. We understand the importance of having your refrigerator arrive with a clean, smooth exterior.
One helpful step you can try is checking the protective film on the doors—in some cases, small marks or texture can appear if sections of the film are still partially attached. Removing any remaining film and wiping the surface with a soft microfiber cloth can help you determine whether the marks are on the finish or the film itself. You may also contact Best Buy customer service at 888-237-8289 to let them know about the scratches. To allow our team to take a closer look and assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trash. freezser drwarer stuck the first day of usage
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing this with us. We understand how important your new LG Refrigerator (LRFLC2706S) model is, and we want to make sure the freezer drawer works smoothly.
For a quick troubleshooting step, please check if any packing materials or protective tape are still inside or around the freezer drawer. Sometimes these can remain in place after installation and cause the drawer to feel stuck. If the drawer is clear, gently pull it out while pressing down slightly on the handle to help align the sliding rails. You can also review the setup and care instructions here: https://www.youtube.com/watch?v=LfGRXb9GjD0. If the issue continues, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy
Door slams on the left- bad design.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe most of the reviewers are omitting a huge design flaw in this. The left door slams shut on this unit. If you have young kids this unit is not for you. You can Google this same problem and there are forum after forum about this. LG will tell you it’s an “auto shut” feature and they can’t fix it. It’s really unacceptable they have a door that slams this hard. LG also will not send a technician to look at this because it’s part of the design flaw. Good luck if you have children because you will hear slamming fridge doors and food flying everywhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for bringing your concerns about the left door of your LG refrigerator model LRFLC2706S to our attention. We understand the importance of having a refrigerator that meets your specific needs, especially when it comes to the safety of your children. We apologize for any inconvenience this issue may have caused.
The "auto shut" feature is designed to ensure a secure and efficient closure of the refrigerator door. However, we acknowledge that the force of the door closing may raise concerns, particularly for households with young children. We apologize for any inconvenience this may have caused you and your family.
While we are unable to modify the design of the unit at this time, we truly appreciate your feedback and will carefully consider it for future product enhancements. Our goal is to continually improve our products to better meet the needs of our valued customers.
Should you have any further questions or concerns, please do not hesitate to reach out to us by sending us a private message at @LGUSSupport on Facebook or X. We are here to assist you and ensure that you have the best possible experience with our products. ^Danee
NOT REALLY COUNTER DEPTH
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator itself but it has a major design flaw. It is "counter depth" in name only. Because of the way the doors open, the refrigerator has to sit out a minimum of 4" past the counter. So its "counter depth" but it sticks out 4".
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing frustration with your LG refrigerator's design. I can understand how the "counter depth" feature was supposed to be a selling point for you, and it's disappointing to find that it's not quite living up to your expectations.
I want to acknowledge that the LRFLC2706S model does have a unique design, and I can see how the door opening mechanism could cause it to protrude further than expected. I'm truly sorry that this has caused inconvenience in your kitchen. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Poorly expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge doesn’t maintain the food/drinks cold. I’ve noticed that on days we’re it’s 85+ degrees the fridge struggles to maintain itself.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for bringing this to our attention. We understand your concern about the proper temperature on your LG Refrigerator (LRFLC2706S) model, especially during warmer days. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a couple of troubleshooting steps you can try: Ensure that the fridge is set to the recommended temperature (37°F for the fridge and 0°F for the freezer). Sometimes, temperature settings can get accidentally changed. If the condenser coils are dusty or blocked, this can impact cooling efficiency. You can clean the coils with a vacuum or a coil brush, which can improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the issue continues, please send us a private message on social media @LGUSSupport, and we can help you with further troubleshooting or service options. ^Juvy
Poor quality construction, unreliable functionalit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money paid this is unacceptable quality. Cheap plastic shelves. Door handles held on by 2 tiny little miniature screws. Bottom freezer drawer constantly stuck in open or closed position. Everything gets frozen and next day it all melts again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Patricia. Thank you for sharing your feedback on the LG Refrigerator (LRFLC2706S) model. We understand your concern about the quality of the shelves, door handles, and freezer drawers. For the bottom freezer drawer that’s sticking, ensure that there are no obstructions or ice buildup around the drawer that could affect its movement. If the drawer is sticking in either position, it may also help to inspect the drawer rails for any damage or misalignment. Regarding the temperature issues causing items to freeze and thaw, check if the freezer door is sealing properly and not allowing warm air in. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re committed to resolving these concerns for you. Please send us a private message on social media @LGUSSupport. Our team will be happy to provide further assistance and explore possible solutions to improve your experience with the unit. ^Juvy