Customer Ratings & Reviews
- Model:
- LRFLC2706S
- SKU:
- 6511564
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.
This summary was generated by AI based on customer reviews.
The Product and Customer Service Failed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the owner of the LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator with water dispenser (model number LRFLC2706S), I would like to express my concerns regarding my recent experience with the product. Unfortunately, the refrigerator ceased functioning approximately one year after purchase, which was particularly distressing upon returning home from vacation on June 8, 2025, to find the unpleasant odor of spoiled food. I reached out to Best Buy In-Home Repairs for assistance, but I found the experience somewhat challenging and disappointing, particularly given the circumstances. I initially purchased the refrigerator on March 24, 2024, and I was hopeful that it would meet my expectations for quality and service. I understand that delays can happen, but I now face a wait until June 26, 2025, for a diagnosis. As someone who invested in an extended warranty, I had hoped for a more supportive response. I appreciate your attention to my concerns, as it’s important to me that my business and loyalty as a customer are valued. Thank you for your understanding.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Stephanie. Thank you for sharing your experience with us. We understand your inquiry regarding your LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator, model LRFLC2706S. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/6511564.p?skuId=6511564
We appreciate your patience. —Renzo
Fair service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair job installing refrigerator Water leaked into bedroom ceiling leaving staib Frig was not level One door lower than the otter Workers did not remove protective sheets
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking a moment to share what happened with your LG Refrigerator (LRFLC2706S) model's installation. We understand the importance of having your refrigerator set up correctly, especially when issues like water leakage, leveling problems, uneven doors, and leftover protective film affect your home and overall experience. For the items you mentioned, one helpful step you can try—once it’s safe to do so—is checking that the front leveling legs are fully adjusted. Raising or lowering them can help stabilize the refrigerator and bring both doors into proper alignment. For more information, visit https://www.youtube.com/watch?v=AI_pycOD0Hk. We want to ensure you’re fully supported moving forward. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can take a closer look and assist you directly. ^Juvy
Poor quality and cheap materials, but expensive!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed on the LG LRFLC2706S. It's expensive but with very cheap materials, not to mention the poor quality! The French Doors were not aligned, and the door with flap can't hold much weight, or the flap won't pop up when you close the door. The technician sent from Best Buy tried to adjust the doors, but could not fix the problem. I'm now waiting for the replacement and have to wait over one month! I sure hope the replacement unit does not have the same problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Poor Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit appears to be working properly. My issue is with the condition at delivery. I bought refrigerator as a gift. It came with several visable scratches on the front of the unit and a large V shaped dent on the rear from the bottom of the unit to half way up the back. The access plate was significantly damaged and i took off and reshaped to fit. The refrigerant plumbing was bent a there was worry that performance may be affected. Not happy especially since it was a gift.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Harold. Thank you for reaching out to us. We understand the importance of having your LG Refrigerator (LRFLC2706S) model arrive in excellent condition, especially since it was purchased as a gift. If you haven't already we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
Since you mentioned the refrigerant plumbing was bent, one helpful step is to run the Smart Diagnosis feature using the LG ThinQ app. This can help confirm that the cooling system is operating correctly and detect any potential performance issues. You can find instructions on how to use Smart Diagnosis here: https://www.youtube.com/watch?v=7VHNgYVk9L8. If you need further assistance with this case, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can provide additional support. ^Juvy
Piece of Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator in June 2024 and it's already falling apart. The door handle keeps coming loose, and now the seal has broken off. Also, I didn't realize it didn't have a crisper drawer, I guess I thought all refrigerators come with them, but not this one. Worst refrigerator I've ever had.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, CathyS. Thank you for sharing your experience with your LRFLC2706S refrigerator. We understand your inquiry regarding the door handle, seal, and the crisper drawer feature. Your feedback is important, and we'd like to assist you further.
Regarding the door handle and seal, these issues can often be resolved with some troubleshooting or by ordering replacement parts if necessary. We want to ensure your refrigerator is functioning correctly.
https://www.bestbuy.com/site/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/6511564.p?skuId=6511564
For further assistance with your LRFLC2706S, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy from best buy- nothing but a headache and hassle- they do not install and deliver but use a 3party company. This company wants a 123 install anything thats not they say we can’t do. Also the people that come to your house to measure do not know how to measure properly, i am still waiting for a call from local management and not India who seems to not care not offer any $$ back for all my inconveniences—- truly a nightmare— buy from LG-
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sturdy. Thank you for sharing your experience on your LG Refrigerator (LRFLC2706S) model. We're sorry to hear about the challenges you've faced with your purchase and installation process of your product. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. Your feedback is valuable to us, and we'd like to address your concerns promptly. Please reach out to us on social media @LGUSSupport so we can work to make this right for you and improve your experience. ^Juvy
Disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning it was working fine. Then it slowed down on producing ice. Behind the freezer it's iced over. Dummy me didn't get a warranty. I'm working with LG. They have been helpful. I've reset the ice maker. That worked for a little bit but now it's not freezing. There is a film on the items in the freezer. Also now it seems like the freezer is sticking. I knew I shouldn't have bought a LG. I will not buy LG again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your situation, and we appreciate the opportunity to assist you further. It's good to hear that you’ve already reached out to LG, and we’d love to continue supporting you in resolving this issue.
Based on your description, it sounds like there may be an issue with the freezer temperature or a buildup of ice behind the freezer that could be affecting the ice maker's performance. To help, we recommend checking if the freezer is set to the correct temperature (between 0°F and 5°F). If the temperature is correct, we also suggest checking for any ice buildup that could be obstructing airflow and causing the freezing issues. If you continue to experience problems, it could help to defrost the freezer, clean the vents, and ensure that the freezer door is fully sealing when closed.
If the issue persists or you see any error codes, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you with additional troubleshooting steps or explore other solutions.
Why is My Refrigerator Not Making Enough Ice? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982
We appreciate your patience and look forward to resolving this with you.
—Renzo
STILL WAITING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was delivered and the installation went fine until the handle slipped off the front of the door and put a dent in the freezer. A repairman came later with no equipment to repair the damage , He thought it was a Leak.I Am now scheduled for june hopefully he will bring the things necessary to repair the panel .a new panel
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you're experiencing a frustrating and disappointing experience with your new LG refrigerator. It's unacceptable that the handle slipped off and caused damage to the freezer, and then our repair team didn't have the necessary equipment to fix the issue.
I can imagine how upsetting it must be for you, especially considering the inconvenience and disruption this has caused to your daily life. I want to acknowledge your frustration and apologize for the poor experience you're having with our product and service.
I'm going to make it right. I'm going to ensure that a new panel is installed to fix the damage, and I'll make sure that the repair team brings the necessary equipment to complete the job. I'll also schedule a new appointment for you in June, as you've been informed. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Fridge is nice, freezer handle fell off
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is less than 1 week old and my daughter pilled the freezer handle clean off. I know i saw delivery tram install the handles, so unsure if they did it wrong or theyrr badly made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steve. We appreciate you taking the time to share your experience with the LG Refrigerator (LRFLC2706S) model. We understand your concern about having a handle come off so soon—especially on a brand-new unit. We really aim to create durable and reliable products that meet our customers' needs. The handles on this model are meant to be securely fastened with set screws, but if they’re not tightened properly during installation, they might come loose over time.
If the handle has come off completely, it might be worth checking if the set screws are still there or if they’ve gone missing. You can usually fix it up with a 3/32" Allen wrench. If the screws are stripped or damaged, we can help you find replacement hardware.
We’re here to help! Just send us a private message on social media @LGUSSupport with your unit details, and our team will be happy to assist you with repairs or parts support. Take care! ^Juvy
wrong size
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator was not long enough to have doors open. on website it doesn't have how far from wall before the door to open. so had to return
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Clayton. Thank you for taking the time to review the LG Refrigerator (LRFLC2706S) model. We understand how important it is for our customers to have accurate information about our products. We aim to offer excellent service and ensure a smooth and seamless experience. We will consider your feedback and work on improving the product description on our website to provide more precise specifications.
If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport. ^Juvy
Freezer handle came off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 1 month the freezer handle came off.... Calling them today.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lanae. Thank you for sharing your experience with the LG Refrigerator (LRFLC2706S) model. We understand your concern about the freezer handle coming off soon after purchase. We aim to offer durable, reliable, high-quality products that exceed our customers' needs and expectations. When you call today, we recommend mentioning that the issue occurred within the first month, as this may help expedite the resolution. Depending on the situation, they may be able to assist you with a replacement or repair.
If you need further assistance or have any questions after your call, please send us a private message on social media @LGUSSupport. Our team will be more than happy to support you in getting this resolved. We appreciate your patience and hope to ensure you have a better experience moving forward. ^Juvy
Frig
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not fit. It was 3” away from the back wall and the door was too thick to open. We sent it back and had to have our old frig put back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
A disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is most definitely NOT a cabinet deep appliance. It sticks out a minimum of 6" in order for the doors to open. The shelves inside are essentially not adjustable, although the configuration is acceptable. The metal on the surface is distorted and wavy where the door handles are attached. It makes the appliance look distorted. Overall - a disappointment.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to provide feedback on the LG refrigerator (LRFLC2706S) model. We understand the disappointment you have experienced with its design and functionality. Your feedback is important to us, and we will consider it as we continue to improve our products and provide the best possible experience for our customers. Regarding the distortion and waviness on the metal surface where the door handles are attached, you may consider visiting this link: https://www.lg.com/us/support/help-library/door-handles-are-loose-CT10000021-1339009907173. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy geek squad delivered me a broken fridge. No attempt to compensate me for the time I spent away from my day job to have them fix the problem. Time is money and although Best Buy seemingly fixed the issue for now, their call center wait times and 4-8 hour service windows are unacceptable. I would add that they publish a phone number for help on their web site that is a WRONG number. Unbelievable.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're sorry to hear about your experience with the delivery of your LG Refrigerator (LRFLC2706S) model. We apologize for the inconvenience and frustration this has caused you. We understand that your time is valuable, and we apologize for any inconvenience caused by our service windows and call center wait times. We appreciate your feedback and will use it to improve our services. If there's anything else we can do to assist you or if you have further questions, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Linear compressor is a NO GO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The linear compressor is going out quickly or underperforming. There is a massive legal issue that leaves the conumer out in the cold. However, your food won’t be .....
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We would like to express our gratitude for reviewing your recent experience with your LG Refrigerator (LRFLC2706S) model. We understand how important it is to have a reliable and efficient refrigerator. Please know this is not the level of quality and longevity we strive to deliver. We take your concerns seriously and are committed to addressing and resolving this issue. We're here to help you. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions, including any warranty coverage that may be applicable. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy