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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1380 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the spaciousness, storage space, and the door-in-door feature. They appreciate the easy access to items and the beautiful design. However, some customers have concerns about the ice maker being slow, the compressor failing, the short warranty, and the overall reliability of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,380 reviews
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Not built to last

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator along with several matching LG kitchen appliances 12/29/2018. It’s a great looking fridge with exceptional capacity and space worked great for just over a year. In Feb of 2020, the ice maker stopped producing ice. I had a few people take a look and they recommend replacing the ice maker altogether, replacing a few other things to do with the water lines, valves, etc. Nothing fixed it. A few months later, the water dispenser stopped dispensing water. I’ve had now 6 technicians take a look at it and no one can figure out what’s wrong with it. Now, I’m stuck with a fridge without a working ice maker or water dispenser and it’s not even 2 years old. I’m a big fan of LG products, but this is very disappointing. My advice for this product is to proceed with caution as it seems like it’s not built to last.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room!!! Didnt think I would like extra outside door but I do. The drawer is great except I wish it had more light. Just a small one in middle. There is an extra 3rd drawer in freezer that is awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of all the products in the bundle the fridge has been the best. The amount of room inside is huge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with the extra drawer. It makes it easy for the quick grab and go items. The extra large water and ice dispenser is my favorite feature. The pocket door is nice for grabbing items out of the door without opening the whole fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Upgrade to our fridge couldn’t have come at a better time! We didn’t go out and buy ridiculous amounts of toilet paper but with the quarantine it allowed us to stuck up that extra little bit to keep us in!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geat for Families

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a big hold a lot good refrigerator. Except that I can not reach the top back shelve. I have to get a stool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What she wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted a deep refrigerator with an ice maker and water on the door. Separate drawer with adjustable setting. The LG is perfect match, the easy access door was a bonus. Highly recommend this as a primary large refrigerator.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Coating is not print proof & SMALL ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it’s beautiful coating is to thin, definitely not “print proof”! Ice maker tiny

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator for our family.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I love our new fridge. We didn't realize it was so big till it was delivered. Luckily it fit perfectly in our kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    pretty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just got it but the lighting is very pretty inside and out. It's a "timeless" fridge I think and will look great for years to Come. The space is impeccable and the pull out freezer is great! Pulls out all the way for better access than the similar Samsung model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG refrigerator is more that I had ever dreamed of in a frig. Massive space, sliding shelves, doors within doors, super LED lighting, adaptable cooler drawer, multi-level freezer drawer, etc. Very well thought out and a stunning addition to any kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of room

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved to this refrigerator from a side-by-side and are so glad we did. We really enjoy the ease of access to the inside spaces. We haven’t had a minute’s trouble with our new fridge and feel it’s worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very roomy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator has a nice interior with shelving spaced appropriately. We got the one with the third drawer to keep drinks and things cold in it and I love how it keeps them very chilly but doesn't freeze them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Middle range space.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If u have more than 4 bottles of drink, the sidewall space is not enough then..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great, but small ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Love the drawer. But this ice storage is small and we run out of ice often even using the ice plus option.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Spacious

    Rated 5 out of 5 stars

    Beautiful appliance!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had for a few weeks so far so good!! Its very quite and really like the door in door very convenient. The black stainless is a beautiful finish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG’s massive fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our fridge delivered. The delivery men were on time and got the fridge in the house and set up very quickly. The unit works well so far. However, we have only been in the new home for 2 weeks. Here is to many years of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is absolutely WONDERFUL! It's huge and holds so much. We love the door in door and makes everything so convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Big and deep space. 2. very quiet compressor 3. CustomChill™ Drawer is very useful for defrosting food and keeping it fresh.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2nd one in 4 years

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went 4 months without a working frig. Went with same model hoping for better results with this one

    I would recommend this to a friend