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Customer Ratings & Reviews

Your price for this item is $2,599.99
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The comparable value price is $3,599.99

Customer reviews

Rating 4.3 out of 5 stars with 1380 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the spaciousness, storage space, and the door-in-door feature. They appreciate the easy access to items and the beautiful design. However, some customers have concerns about the ice maker being slow, the compressor failing, the short warranty, and the overall reliability of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,380 reviews
  • Cons mentioned:
    Poor customer service

    Rated 1 out of 5 stars

    Compressor and Motor not well made

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets a 1 star for features. This fridge is great for price with great features. The exterior finish is wonderful. But, when you get to long term fridge is when it loses it's luster. We purchased in Nov 2018 the fridge and in less then one year it needed replaced. Thank goodness for extended best buy warranty. The company tried to fix the motor and compressor but the fix never worked. We got this replacement two months later after trying to get scheduled service. Now less then eight months later the motor or compressor is going bad and we have to have service again. The service tech that tried to fix it let us know that LG has the worst compressors and motors out of the fridges. LG needs to get a better QC on compressors and motors.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Rated 4 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little bigger once in place (sticks out too far) but the fourth drawer temp. control is great for cooling pop cans

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Fridge For A Big Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this fridge is great except for the water and ice dispenser light location. At night it is hard to see how much water you are putting in your cup because the light is below the water dispenser.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent for home kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love everything about my fridge. especially like the ice in the door does not lose any space in fridge for storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the large refrigerator and multi temp drawer! Really like the in the door ice maker makes ice fast! Totally enjoy the through door access but my favorite is the black stainless color!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG door-in-door refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is very good. If we had this refrigerator during the hurricane we would not have lost any food because it keeps food very cold refrigerator Chiller and freezer I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice fridge...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features. I love the flex drawer in the middle that allows me to adjust the temperature on the fly for different needs. Excellent lighting makes finding stuff super easy. I have zero complaints so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge ever!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new refrigerator. I purposely bought it with the 4 doors and the easy access door on the top. I love the pizza box tray in the freezer section and the deli drawer.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door, Storage space

    Rated 5 out of 5 stars

    Awesome refrigerator!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is so much room in this refrigerator and freezer! I love the front door to get frequently used things like milk and juice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is huge. Looks great in my kitchen. Has lots of good features. Mt favorite two features are the fridge drawer ( hold a tremendous amount of anything) and the quick open for milk and such.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only minor flaw is door suspension

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is all we anticipated and more, but the right-side door is a tad uneven. We will call for assistance from the store where it was purchased and anticipate the usual prompt/efficient/courteous response.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new frig, we spent a lot of time reviewing and determining which had the best options and quality. We made the right choice, you will not be disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only thing I found annoying that the door shelves cannot fit a standing 2 liters soda botels

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Best refrigerator ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the original model of the is refrigerator over two years ago and I absolutely loved it. The only thing it was missing was the middle drawer with temperature control options. We had to leave it behind when we sold our home, so we were back in the market and I wanted the same refrigerator. Then I found this new and improved model! I have to say I am absolutely happy and love the versatility of the unit, roominess, design and look. They have perfected what I thought was already perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator at a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this refrigerator with a sale of 25%. It is a great one and all the members of the family loves it! It ran quite and has 3 temperature zones. Inside there are plenty of lights to see all your items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge was a tad smaller than I was used to being that we had a regular depth and this is a counter depth, but we worked it out and love it! I've had no problems, and it looks beautiful in my home.

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 1 out of 5 stars

    DO NOT PURCHASE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this refrigerator for not even 3 years, the compressor failed. Please note this is under warranty, however the labor portion is NOT and let's not forget the hassle of relocating food (some I did have to throw away). I had LG come out to make the repair and had to wait 2 weeks and pay just over $300. I will never be purchasing an LG fridge again. My Aunt had this same fridge and SAME problem.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We apologize you are having trouble with your refrigerator. We would be happy to review your case and look into your repair options. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Rated 3 out of 5 stars

    Decent refrigerator but poor value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent fridge but too expensive for what it offers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well designed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Details such as the freezer drawers that "auto closed" and the interior trays that really glided easily made the difference between competitors units. Well planned interior design and lighting is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used this refrigerator for a year, with no problems. One minor issue, sometimes the ice gets stuck in the ice tray. It is easy to fix.

    I would recommend this to a friend