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Customer Ratings & Reviews

Your price for this item is $2,599.99
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The comparable value price is $3,599.99

Customer reviews

Rating 4.3 out of 5 stars with 1380 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Design

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the spaciousness, storage space, and the door-in-door feature. They appreciate the easy access to items and the beautiful design. However, some customers have concerns about the ice maker being slow, the compressor failing, the short warranty, and the overall reliability of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,380 reviews
  • Rated 5 out of 5 stars

    Terrific fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. Many compartments for storing food.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing BIG deep fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves this fridge. We measured to height and width before buying. We didn't think to measure the depth. This fridge is much deeper than your standard fridge. We had to have the wall behind the fridge cut out to accomodatr for the fridge. The quick access door is great. Inner shelves could be a bit stronger. The shelf holding the crisper drawers sags if drawers are full and weight bearing items are placed on the shelf.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator at a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this refrigerator...glad I bought it.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with my recent purchase from. Best buy

    I would recommend this to a friend
  • Cons mentioned:
    Poor customer service

    Rated 3 out of 5 stars

    Perfect- but not price matched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item we bough in store and in next week found a good deal in Amazon, I tried online customer care and they gave me the case ID and i followed-up three times later on. Finally rejected says Bestbuy doesn't match with third part that sells from Amazon. Very disappointed but items looks fine , installation is free. Customer service is not as good as I thought and hence 3 star.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refridgerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am loving my refridgerator we had to shuffle the shelves around a little to get everything to fit right but now that we have we are really pleased! Love the extra pull out drawer! We did have a little problem with the door opening and closing but come to find the little button on the inside was just stuck it has been working fine ever since. Overall very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 4 out of 5 stars

    Great Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good refrigerator. I like how quiet and efficient it is. It's huge and can store tons of food.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it it is good and i like it but it is big and good

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Great product with one downside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with every aspect except the water dispenser doesn't put out cold water, cool water yes but not cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to purchase a new fridge, so after much research I decided on this model. Everything is great with it, with the nit-picky exception being the fingerprints issue. Otherwise, a fantastic fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my refrigerator. Very user friendly refrigerator

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this French door unit for 4 years and are currently awaiting our second major repair. For the second time the compressor and sealed system is having to be replaced. Since it’s a sealed system, just not any appliance repair company can work on them. We are going in to our second week without a refrigerator. We just got assigned a repair company 3 days ago but they have not even reached out to us yet to set a repair date. Once that happens, the repair man will come out to inspect the unit, then he will have to order the parts, get them in and then they will finally fix the refrigerator. How is going 4-6 weeks without a refrigerator acceptable??? All of our appliances are LG (stove, microwave, dishwasher, refrigerator, washer and dryer) but this has broke us from buying LG again. I am so disappointed in this product. When you spend this kind of money, you expect a top notch product. Buyer beware, stay away from this refrigerator.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a wonderful large capacity refrigerator with lots of versatility. The only downfalls are the small amount of ice that it can make and the constant cleaning of finger prints on the outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit, however it's extremely large and had to be completely disassembled and reassembled to fit through our home (hallways and archways) into the kitchen. Love the quick access double sided door. The only things I dislike about the fridge are the way the left door tends to slam loudly when allowed to close freely and the little sound the access door makes when opening and closing (I'm thinking a small amount of WD-40 would fix the access door sound because it's a small little button that gets mashed when closed.)

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 4 out of 5 stars

    Lots of space.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The black stainless is really a good looker. This fridge has all the freezer space we need.

    I would recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted and more. Gets cold fast, love the ice & water and it's HUGE!! Very good buy and would recommend. The middle drawer is great for many different food types

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    somewhat disappointed in ice and water capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this fridge but the water is very slow, so it takes forever to fill up a cup of water, and it makes and holds very little ice, it seems like I never have ice in my house... and these are the two features I really needed. Otherwise I love my fridge.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Door-in-door

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my new fridge. The door in door is great for the most used items, and the drawer is great for those large items like cakes that just will not fit anywhere else.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love love love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Me and my wife love this fridge. The only complain is that it doesn't make a lot of ice. Enough for 2 or 3 people but not any more than that. Definitely recommend tho!

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is big inside and has a lot of storage only had it for 1 months so will update review after couples of months of use

    I would recommend this to a friend