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Customer Ratings & Reviews

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Customer reviews

Rating 3.3 out of 5 stars with 19 reviews

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Rating by feature

  • Value

    Rating 2.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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58%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality of the GP9 UltraGear 2.0 Channel Gaming Speaker with DTS Headphone:X, praising its crisp audio and effective noise isolation. However, a significant number of customers find the product's price to be too high for what it offers. The high cost is a recurring concern among those who reviewed the speaker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-3 of 3 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Not living up to the hype.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get this speaker. There are a few things that i did not like. The sound is good and the bass is ok. What i had issues with is controling the sound via my computer. Sometimes programs tend to run louder and then some tend to run softer so I have turn it up or down often. I did try using this in bluetooth mode and it is ok. I feel there are better bluetooth speakers at a lower price point with a smaller footprint. I did get these on sale but even at $399 it is not worth that price. I will be looking at logitech for great computer speakers or other bluetooth speakers,

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer LG

  • Rated 2 out of 5 stars

    Cool Concept but Disappointing Execution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LG products in general and I like the concept of this speaker. I don't mind paying $500 if it does what it's supposed to do. I was genuinely disappointed. 1. Sound quality: probably the biggest disappointment. Most $150 speakers sound better than this. 2. Mic: I use $79 Jabra speaker/mic for my work and on my first meeting with my colleague, he said there's an echo and I sound like I'm in a bathroom. 3. Compatibility: No integration with Teams, Google Meets, Discord, etc means constant double mutes and other inconveniences.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 2 out of 5 stars

    Way over priced.....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought is because it was supposed to be unique to the LG going monitor, but it was typical sounder that has fancy lights and fit between the base of the monitor. The quality and the sound does not justify the price and ease of use. Just buy Bose instead.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG