Customer Ratings & Reviews
- Model:
- LMC0975ST
- SKU:
- 5721300
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the NeoChef microwave's compact size and ease of use as significant advantages. Many also praise its modern design and powerful heating capabilities, while some find the control placement and timer features less intuitive. The price point is frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Stopped working in 10 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working in about a week. The good thing is bestbuy's return policy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Poor quality and poor tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is terrible. The digital display is intermittent. LG does not back up their warranty or product. Do not purchase LG products!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Disappointment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave started displaying an irreparable error message after not much use. Super disappointing since I was under the impression it was on the higher end. Buyers beware!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Only last for 7 months!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says 10 years warranty but now just 7 months of use I smelled a burning wire with crackling sound effects....good thing I’m watching it every time I use it...scary to buy this product again!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Melsf. Thank you for sharing your experience with us. We can absolutely understand how alarming it must have been to smell burning wires and hear crackling sounds coming from your LG Microwave (LMC0975ST) model, after only 7 months of use. A burning smell and crackling noises can sometimes indicate an electrical issue, which is concerning. We strongly recommend that you stop using the microwave immediately and unplug it to ensure safety. Please contact us directly for an inspection, repair, or potential replacement under the warranty.
We take these types of issues very seriously, and we want to make sure we resolve this for you as quickly as possible. Please send us a private message on social media @LGUSSupport, and our team will assist you with the next steps to either repair or replace the unit as needed.
We appreciate your feedback and your trust in bringing this to our attention. We’re here to help and ensure you’re taken care of. ^Juvy
Cool Microwave, but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's fun to operate, but it started making funny sounds. This could be an assembly issue. Do not recommend this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see your microwave is making odd noises. You can troubleshoot the noise you are experiencing from the following help article: https://www.lg.com/us/support/product-help/CT00000303-1430141106887-other-noises ^CP
Not thought out very well...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the microwave once I realized you have to OPEN the door to use the controls, every time even for minor adjustments.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We greatly appreciate the feedback and we are sorry the microwave did not meet your expectations. ^CP
BUYER BEWARE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.MW has no keypad, difficult 2 enter cooking times.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with your valuable feedback with the LG - NeoChef 0.9 Cu. Ft. Compact Microwave with EasyClean - Stainless steel. This will be considered for our continuous improvement. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
There are other options
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find it very disappointing that a microwave lasts only 7 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Died within 10 uses.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it less than 10 times.. Now when I push the START button, the kitchen circuit breaker trips. It died 1 day past the allowable return date to Best Buy. LG warranty service is a nightmare.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
It can do anything but not heat my food
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I purchased, everything worked well except the heating function. The plate is rotating and the light is on, but the food and drink never got heated. I just need a microwave!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Under 2 years and its now Sparky
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After under 2 years Microwave started to spark taking it back today for complete refund and not going with LG again nope.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Microwave (LMC0975ST) model. We understand how concerning it is to have a microwave start sparking, especially after such a short period of use. Your safety and satisfaction are our top priorities.
It’s disappointing to hear about your experience, and we appreciate you bringing this to our attention. If you decide to reconsider LG products in the future, we hope your experience will be different.
Please feel free to send us a private message on social media @LGUSSupport if you have any questions or need further assistance with the return process. We appreciate your feedback and are here to support you. ^Juvy
Broke just after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working a year and a month after I bought it. Perfectly timed to be just out of warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Ended badly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was an amazing microwave at first. I didn't even have it a year and the inside side panel caught on fire. Returned and replaced it with something else.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warning DO NOT BUY!!! 5 months later it’s making loud noise that sounds like it’s about to explode and it’s smoking. Going in the thrash
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you. Please message us your contact information via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ so that we can look a little further into this for you. ^CP
Not enough power
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pro: great size for a counter top microwave when you have limited counter space Con: very very very low power. Couldn't even pop popcorn.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broke after 35 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power supply broke after 35 days. I would stay away from this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG. Compact Microwave. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist .~Tanisha
Crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working after 2 months. Unit didn’t get hot anymore, then just wouldn’t turn on
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am sorry to hear your microwave stopped working after only two months. So that we can get this resolved for you, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Electrical Fire 2 days after warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Electrical Fire in Unit 1/26/2022, purchased 1/24/2021, imagine that. 2 days after the warranty expired.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Mistake to purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave ever only worked 4 months! LG didn’t honor the warranty.. waste of money.. very disappointing
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Faulty microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lemon. Just didn't work. Nice looking, would run, but wouldn't heat up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to leave us a feedback. We’re sorry you weren’t satisfied with our product. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.
