Customer Ratings & Reviews
- Model:
- LMC0975ST
- SKU:
- 5721300
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the NeoChef microwave's compact size and ease of use as significant advantages. Many also praise its modern design and powerful heating capabilities, while some find the control placement and timer features less intuitive. The price point is frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
Do NOT buy this!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in November 2019 on a Black Friday deal, and I have actually loved it for these last 5 months. So, you can imagine my dismay when it just stopped heating things in April 2020. This amount of money for something that stopped working only 5 months later?! No thanks. I'm beyond annoyed that I now have to purchase a new one (going with Toshiba this time). Perhaps I could have this one fixed, but in the time of COVID that is not really an option, and I prefer not to waste anymore money on such a piece of junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Sorry for the delayed response. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Do not buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the first one in June this year. About 3 weeks later, the microwave made funny noise. Because I have elite plus, I could bring back to exchange within a month and so I did. Today, after five months, this second microwave doesn’t heat up food anymore!!! I started to read other one star reviews and I have the same problems as those people. I’ll try to contact the manufacturer and see if I have any luck with replacing it. I’ll update this review later.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is far from what we expect in regards to the performance of our microwave. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
Catches fire
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this microwave longer than some reviewers before it caught fire on me – about 2.5 years. But yes, it did catch fire, sending sparks flying inside, while I was melting butter, something I’d done a million times before with no problem. LG says the item is out of warranty but there’s a chance they’ll pay for a repair. I’m waiting to hear. But I’m now considering doing away with a microwave altogether. They’re cheap and constantly needing replaced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Arcing and smoking after 8 months normal use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little thing until a couple weeks ago, when it started horrible buzzz and arcing. Still does water okay, but won't do popcorn, butter, or much of anything. Thoroughly cleaning interior, a recommended remedy found online, doesn't seem to help. Will take it into Atwater Village store tomorrow and see if we can pull up receipt from date of purchase on card. Didn't think to keep receipt because I've never had a microwave go bad so quickly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Lived only 2 rears....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only got 2 years out of my LG microwave....not to happy with it. Never used it that much...just to reheat and make plenty of popcorn... just bought a new one at BB...but I changed to different brand...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Sleek Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is terrible by every metric. Not only is it terrible at heating food (uneven, takes forever), but the display went out after a year. LG has no support after a year, and they do not care their products fail. They comment on here like they’ll help you, trying to convince you these problems are uncommon. They are not. We have the same microwave at work, and the issues are similar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Safety Hazard at 18 months old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Similar to other reviewers, this microwave lasted a mere 18 months before it became as safety hazard. Cooking food for mere seconds - I am talking heating a hot dog for 10 seconds - caused the microwave to arc/spark and the food to catch fire. Because my warranty is expired for 6 months, they basically told me that the repair is on me and to pay out of pocket. Really frustrating, my last microwave was 10 years old and the only reason I got rid of it was because my cousin was moving to a new apartment and I wanted to "upgrade" my microwave.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Liz. Thank you for sharing your experience with the LG Microwave (LMC0975ST) model. We completely understand how alarming it is to encounter safety hazards, especially after such a short time of use. Your safety is our priority, and we take these concerns seriously.
It's unfortunate that your microwave has developed these issues, and we can imagine how frustrating it must be to deal with repairs outside of warranty. While it may not be the outcome you hoped for, we encourage you to explore repair options, as sometimes issues can be resolved without significant costs.
Please send us a private message on social media @LGUSSupport. We're here to assist you and provide any additional support you may need regarding this situation. We appreciate your understanding and hope to help improve your experience. ^Juvy
Microwave broke after only 2 years!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working only after 2.5 years. When I turn it on, there's a bright light on the right side of the microwave that looks like it has some kind of internal electrical fire- accompanied by an abnormally loud noise. Was pretty happy with the microwave until today, but apparently the warranty only lasts 1 year.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry that your microwave stopped working.Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Lasted 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We loved the microwave, but it stopped working after 5 months. LG has refused to repair or replace. They offered a refund but prices are inexplicably much higher now than when we bought it last summer, so if we want to replace it, we have to spend more, then figure out how to dispose of a basically new microwave. Have spent hours trading emails and phone calls with LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Do Not Buy - Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this model 1/2019. Failed by 6/2019. LG refunded the price after I purchased another unit. The replacement failed by 2/2020. I refused to spin the wheel again, and LG refused to issue a refund. The microwave was on its own circuit, and its replacement (different brand) has worked fine. Anything can fail once, but twice indicates a defect. And it left me with two microwaves to dispose of.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Feels dangerous to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for less than 3 years, kept it clean, it started making a loud buzzing noise with sparks, last time I used it, I smelled burned plastic and unplugged it immediately, dangerous and money sent to the garbage.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Microwave (LMC0975ST) model. We're sorry to hear about the loud buzzing noise, sparks, and burning smell you experienced. Your safety and satisfaction are important to us. We aim to provide high-quality products that meet our customer's needs. For more help, visit https://www.lg.com/us/support/help-library/arcing-sparking-microwave-oven--1430169363778. You can also reach out to us on social media at @LGUSSupport for further assistance. ^Juvy
Second time it breaks in 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. We have replaced this thick since 2018. So it averages 2 years per unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.
Lasted 1 year& 1 day
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this microwave when purchased. I also own other LG products but this one is a lemon. Only lasted 1 year and 1 day. Do not buy. For this price I honestly expected better..especially for an LG product. Started making a loud humming noise and arcing? Too afraid to use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Door Exploded
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this online in white July of last year. The first unit I received was crushed inside a box that was undamaged. The second unit arrived in not-crushed condition. In November, the glass door exploded. I contacted LG customer service and I have been getting the run around for the past three months. The last thing they told me was to go and buy another one and then send them a copy of the receipt. I have spent over an hour on the phone, mostly on hold, disconnected more than once, trying to resolve this with still no resolution. Awful experience.
No, I would not recommend this to a friendThe microwave died after 13 months of use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called customer service twice, they were very unhelpful. I was told to find a repair shop to fix the unit. Good luck with that! Went to Geek Squad in Leesburg also very unhelpful. Seems to me that that the Magnatron is shorting out. This is the part that is covered for 10 years but I'm unable to find anyone to repair the unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into issues with your microwave. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after few years. When it was working it was okay.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate you bringing this to our attention. We understand how important a working microwave is to your day-to-day life and we'd like to ensure that you get the proper assistance in this. Please send us a private message on Facebook or Twitter using @LGUSSupport or call our LG Customer Service line at (800) 243-0000, and we'll be more than happy to take a second look. ~Anthony
Warranty should be unlawful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a JOKE: "Rely on your LG microwave with a 10-year warranty on the Magnetron." Labor warranty is only 0ne year, so if the Magnecrap goes after a year expect to pay more to repair in diagnostic & labor the unit costs. LG go F&&K yourself.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do *NOT* Buy This Microwave - Safety Hazard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in 2/18. Note that my previous microwave lasted 10+ years and still was working when replaced. Now the microwave catches fire when you turn it on. LG will *not* stand by its product and replace it. They will simply replace the part but you need to pay the service fee which means you may as well buy a new one. More significantly a microwave which catches fire could literally burn your entire house down. You should *not* buy for safety reasons.
No, I would not recommend this to a friendCaught on fire after 1.5 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this microwave for a little over a year and a half; I only use it minimally maybe a handful of times a week - I was just using it to melt some butter (15 seconds) so I waited in front of it instead of walking away. Thank goodness I did because after about 8 seconds the side panel on the inside caught on fire. I quickly unplugged it from the wall. I recommend picking a different one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Allie. Thank you for sharing your experience with the LG Microwave (LMC0975ST) model. We understand how alarming it must have been to have a fire inside your microwave, especially when using it for a short task. Your safety is our top priority, and we appreciate you bringing this to our attention.
It's crucial to stop using the microwave immediately and to report this incident to LG support for further investigation. They may provide guidance on next steps, including potential repairs or replacements.
If you need assistance or have further questions, please send us a private message on social media @LGUSSupport. We're here to support you and ensure your concerns are addressed. We appreciate your patience and hope to assist you in resolving this situation. ^Juvy
It stop heating after 9 months of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is not durable. It stop heating all the sudden after 9 months of use. Will try to contact LG for warranty repair.
No, I would not recommend this to a friend
