Customer Ratings & Reviews
- Model:
- LMC0975ST
- SKU:
- 5721300
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the NeoChef microwave's compact size and ease of use as significant advantages. Many also praise its modern design and powerful heating capabilities, while some find the control placement and timer features less intuitive. The price point is frequently cited as a positive aspect.
This summary was generated by AI based on customer reviews.
No Longe Heats
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a little over two years and no longer heats. I love how it looks, but the sounds it makes are annoying and it really hasn't lasted that long for what it cost. Looking online this seems to be a very common issue with this model
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your experience with the LG Microwave (LMC0975ST) model. We appreciate your feedback and understand your concerns about heating issues and noise after only two years. We strive to provide high-quality products that exceed our customers' needs. To help troubleshoot, we suggest checking if the turntable is properly aligned, as an improper fit can sometimes cause unusual sounds. For more information, visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. For further assistance, send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions for you. Your satisfaction is important to us, and we’re here to help. ^Juvy
Dont recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This broke in 2 years, the warranty is only for a specific part not 10 years like it says in the front label( it does not specify a specific part only on product) no point in having a certain part covered when the whole product stops working!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .When the part is under warranty, the replacement part cost is fully covered. However unless you purchased an extended warranty, the consumer will be responsible for any dispatch or labor charges to fix the appliance. ^Jennifer
Microwave stop heating. Poor Quality Magnetron.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetron stop working. Bought on July 2020 lasted through March 2023 and there is no use of 10yr magnetron warranty since the labor cost is very much more in authorized LG repair shop compare to the current price of the same unit in the market.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you so much for taking your time for leaving us a review on this LG NeoChef 0.9 Cu. Ft. Compact Microwave with EasyClean. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Pretty but poorly designed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this microwave in 2020 and in 2023 I'm having to replace it. The paint on the inside of the appliance has started to peel. It constantly stays damp on the inside, doesn't seem to vent properly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you taking the time to provide us with feedback regarding your LG NeoChef microwave. We realize that discovering such issues so soon has left you disappointed, and we want to reassure you that we take the situation very seriously. We recommend getting in touch with our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and providing the model and serial numbers of the device in order to resolve this issue as soon as possible. We'll proceed from there! ~Rita
It caught on FIRE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave caught on fire. Not small sparks full blown fire. It is out of warranty and LG was only willing to provide $20 off a new unit. Buy the Best Buy warranty and keep a fire hydrant nearby.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Laleh. First and foremost, we're glad your safe. We prioritize the safety of our customers and would love to look into the experience you had with your microwave. Please contact us on our social media platforms (Facebook or Twitter). We'd like to discuss how we make things right. You're more than welcome to send us a DM on Twitter or a PM on Facebook. We look forward to hearing from you! ^Chris
Sparks and Flames -- Unsafe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 3 months of purchasing this microwave, it began to spark and create small flames when anything was put inside. Oatmeal, microwaveable popcorn, butter, melting chocolate: every burst with pops of flames. This fire hazard should be recalled in my opinion. I'm so grateful I got a full refund.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kate. Thank you for sharing your experience with the LG Microwave (LMC0975ST) model. We’re extremely concerned to hear about the sparking and flames during use, which is a serious safety hazard. Your feedback is crucial, and we appreciate you bringing this to our attention.
It’s a relief to know you received a full refund, but we understand the worry this situation must have caused. If you haven’t already, we encourage you to report this incident to LG support, as your experience could help inform safety evaluations for this model.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We're here to support you and ensure your concerns are addressed. We appreciate your patience and hope to help improve your experience in the future. ^Juvy
Not stainless steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is advertised as a stainless steel microwave. The only stainless steel on this micro are the two narrow strips on the front door. The rest of the micro is painted in a "champagne" color. Very deceiving picture online and it doesn't fit the style of my kitchen at all. Being returned untested.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Great till warranty is up then dies fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for just over a year then all the sudden its making this really loud popping noise so i called LG and factory warranty is up just barley so nothing they can do. Don't waste your money on this item
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for reaching out! I hate to see that your microwave stopped working! This is definitely not what we expect from our products. If we can assist you in any way, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Quit after 17 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No luck with this LG microwave and have had similar bad luck with other LG appliances. Powers on but would not heat after only 17 months. LG won’t cover, switching to GE. Disappointed after all the great reviews.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. This unit carries a We are continuously working to improve the quality of 1-year Limited Manufacturer's warranty on parts and labor with extended coverage for the magnetron of 10 years from the date of purchase. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. Please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Microwave fails after less than 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this microwave for less than 2 years and it has started making awful groaning noises along with bright flashes of orange light and a burning smell. I would never recommend this oven.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
It stopped working after one year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oven stopped working once it complete one year and the warranty period over. it was used sparingly in good conditions. There is no point in believing a big brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you are having trouble with your microwave. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2.5 years when out of nowhere it started sparking inside when used and making loud strange vibrating sounds so couldn’t use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Lasted 6 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave crashed and literally burned in 6 months. I didn't do anything too extreme it just one day started smoking and durn near set my kitchen ablaze! Dealing with LG warranting offshore department has been less than pleasant.
No, I would not recommend this to a friendFire hazard.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used for 2 years. Very light use. Caught fire yesterday. Please be very careful with this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello Jayan, We are deeply concerned about your inability to obtain the services you were hoping for. We will make this happen for you, so please private message us your full name, address, model/serial numbers, and purchase date. Following, we will conduct additional research and ensure that a further investigation of your issue/concern is met with the best possible resolution. Tanisha
Catches fire-hazardous.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Catches fire. Called LG and they sent someone out to fix it. Just caught fire again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Please send us a private message on Facebook or Twitter using @LGUSSupport or call our LG Customer Service line at (800) 243-0000, and we'll be more than happy to take a second look. ~Anthony
Dangerous - sparking on inside when in use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit in Aug’19 from BestBuy. The unit is sparking inside when I’m use.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG MIcrowave (LMC0975ST) model. We understand how concerning it is to see sparks inside your microwave, and your safety is our top priority.
As a first troubleshooting step, please unplug the unit immediately and inspect the interior for any foreign objects or food debris that might be causing the sparking. Sometimes, metallic items or residue can lead to such issues.
We want to help you further with this concern. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you in resolving this matter effectively.
Thank you for your patience, and we look forward to supporting you. ^Juvy
Stopped heating on day 3
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We liked it on day 1, but day 3 , though it appeared to work, no heat was produced.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you're new microwave will not heat. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
