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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 6788 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 258 Showing 5,141-5,160 of 6,788 reviews
  • Rated 5 out of 5 stars

    New Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave is wonderful, have not been disappointed yet with our purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the microwave. Would buy it again

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 5 out of 5 stars

    Nice microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice unit, would like to recommend. Well built with nice extras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced 30+year old microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much smaller than old microwave, easier to clean, heats perfectly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too big

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleekness look and color scheme, but it was way too big for our kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone needs this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I bought this. This will save me time and money in the future, something every one needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking and works perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for a month and we love it. Love that it leaves no fingerprints. Perfect for our needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Microwave was delivered with dent on door

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this particular microwave to match other suite of LG appliances (dishwasher, refrigerator, oven, microwave, and cooktop). The microwave operates well, but came delivered in with a dent on the microwave door. This is the sole reason for 2 stars instead of 5. It was really disappointing to receive the item with very noticeable a dent. We think about it every time we are in the kitchen, but it was outside the return window for an exchange when we actually opened the packaging to install the microwave. We purchased all new matching LG appliances (dishwasher, refrigerator, oven, microwave, and cooktop) and this was the only one that had any cosmetic damage, but it is still a shame to have the microwave on display with the cosmetic damage. It is a pain to roll out and roll back again. It gets stuck going in and out every single time. My last dishwasher was smooth transition the whole way through pulling out the rack and pushing back in. It requires a lot of force and maneuvering, so much so that it rattles the dishes when you pull-out/push-in the bottom rack. Other than the issue with rack it works great, but the issue with the rack is a major flaw.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      For assistance with your damaged microwave, we would recommend reaching out to Best Buy directly regarding exchange. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP LG

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does microwave has been an excellent source and very powerful. I definitely recommend looking at this unit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not that bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it should have more options than it offers but it works out just fine it will do what need to have done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase. Meets need at good price. Instructions clear. NO problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Huge volume of cooking space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a microwave that has only slightly larger exterior dimensions than our old one, the inside space is much larger.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    2nd NeoChef to stop working - 11 months this time

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd Neochef. First one died after 2 years, this one died after 11 months. F-3 error code. Still under warranty but they wanted us to ship it back for repair! Too heavy for me to do that. They said they will refund money. We'll see. Almost gave it 2 stars because when it is working it is great and it fits our trim kit perfectly. Now to try to find something that might last more than a year or 2.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, here is what we have, Power Requirement Narrow (50/60Hz) 110 or 220/230V 50/60Hz and Power Requirement Wide 110/220V.^Venette LG

  • Rated 4 out of 5 stars

    awesome microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great microwave works well and heating and item takes half the time compared to my old microwave

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Larger than thought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is larger than I expected but works well as described. Like the inverter power design. Hopefully I will save some energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to place this on my kitchen counter. Hopefully it is all I dreamed of

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Black Stainless steel look a lot. The turntable never gets off track and the gray interior doesn’t show splatters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Sound that goes off when food is done irritates me but doesn't bother the rest of the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works well and I really love the melodic sounds compared to other microwaves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a great microwave, Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave has been working excellent for heating up food it uses sensor that accurately give the best time

    I would recommend this to a friend