Customer Ratings & Reviews
- Model:
- LMC2075BD
- SKU:
- 5714907
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.
This summary was generated by AI based on customer reviews.
This microwave does the job for simple heat ups.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is fine for simple cooking and heating up. Good wattage for its size
I would recommend this to a friendtoo big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a "family sized" microwave - this is it. I bought it over the internet. It was a great deal. But when it was delivered - I didn't think they made them that big! Suggest you either see it in the store or measure off the space where you are before you buy it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options:
Phone: 1-800-243-0000
LiveChat or Email: www.lg.com/us/support/chat-and-email-information
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
Thank you for being part of the LG family. ^CP
- Cons mentioned:Door
LG Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glass door imploded during the warranty period. Best Buy directed me to the manufacturer who would not do anything to help. Then, to add salt to the wound, I have to pay to have it recycled.
No, I would not recommend this to a friend Was good until it failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved this microwave, especially the sensor reheat function, until it failed for no reason. It would still power on, it just wouldn't heat anything. Exchanged for the tried and true Panasonic genius series and have no regrets.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. I hate to hear that your microwave failed suddenly and stopped heating resulting in exchanging for a new microwave. I can understand how frustrating this may have been for you. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Weak
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Weak in power, won’t even pop popcorn on automatic setting
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kathy. Thank you for leaving us a review on your LG Microwave (LMC2075ST) model. We understand your concern about the perceived weakness in power and the automatic popcorn setting. We aim to make top-notch products that meet your needs and expectations. Your feedback on the popcorn setting is noted. We value your input and will use it to improve. If you need help, reach out to us on social media @LGUSSupport. ^Juvy
Worst ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the first one after internal wiring started sparking and smelled of burnt plastic. Second one started sparking and keypad stops accepting input and when it does continually shuts off just as it starts to work. Will never buy this brand again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. I'm really sorry to hear about your experience with both of those devices. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to assist. ^Cris
Great for the first 6 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave overall but one of the sensor buttons stopped working within 6 months. If you can live wi5 that possibility, go for it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time in leaving a review regarding your NeoChef 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and EasyClean in Stainless steel. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Cleary, this was not your experience, and we apologize. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Failed After Four Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave oven because of the reputation of LG. Couldn't have been more wrong. It failed after four days after 7 to 10 uses. Of course it was under warranty. Was instructed by LG to dispose of the unit; repair or replacement of the unit or simple replacement was not an option. In other words, this 4 day unit was considered e-waste. LG also required that I buy another LG microwave before a refund would be issued. Wow! Will never purchase another LG product of any sort again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
A Bit big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A bit bulky, and the music that plays when it's done is annoying
I would recommend this to a friendDisposable Microwave - Breaks just after warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in 14 months. Carousel no longer spins. We've had great luck with LG TVs and washers and dryers but this is the second LG microwave (both were this model) that broke on us in a very short period. Do yourself a favor and buy a GE instead.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG Microwave (LMC2075ST) model. We understand the frustration and disappointment caused by the product's performance. Please know that this is not the quality and longevity we strive to deliver as we strive to provide reliable and high-quality products. We're here to help fix this issue. Please visit this link: https://www.lg.com/us/support/help-library/microwave-glass-tray-is-not-moving-CT00000303-20150953375033. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Power Failure, Microwave Now Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have listened to the negative reviews. Product failed within 10 months. Power completely died in the microwave. When it worked, it worked well, but clearly quality control was not something they kept in mind when producing these. Now I just have a useless box in my kitchen. BestBuy support basically left me out to dry in getting help with this. Very dissapointed in this purchase and the support here.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is beautiful, but gets fingerprints easily.
No, I would not recommend this to a friendBroke after 2 years, 15 days
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for 2 years and 15 days. Then it broke. By looking up the error codes it needs a repair visit. Unfortunately the warranty stops at 2 years. So much for durable appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
BAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is the wrong color it is black I asked for stainless steel in black and you all were supposed to contact me back about getting someone will talking with geek squad seeing if they could pick it up and bring me the right color. I did not hear a response back from you are I’m very disappointed because I am disabled I am Able to bring back the product you are promised that you would pick up the product and bring the right product and I haven’t heard from anyone win, and if it would happen
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact BestBuy regarding this concern.^Venette
Wouldn’t recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. If you do buy make sure you get the warranty. Popcorn button never worked. It’s been barely a year and the transformer has completely gone and and the Geek Squad said it’s trash at this point.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bricked after 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 18 months. So-called smart diagnosis was not helpful and LG does not produce a product that is expected to last more than a year according to their warranty.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
worked only for one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the looks of LG& Samsung both and cycled thru both of them in 2 months then finally got back to the good old GE. They both worked ok for first couple weeks then it was a hit and miss, it will warm up sometimes and other times food will remain cold I am Tech guys so I knew it is not that I am doing something wrong finally after couple of weeks the units just died. I think the new jazzy stuff in LG and Samsung makes them more vulnerable to issues
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are experiencing an issue with your new microwave. This unit carries a 1 year warranty for parts and labor to ensure issues that arise within the first year are taken care of. We would love to get this taken care of for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Worked great till just past the warranty period
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit sep 2018. By a year in we were noticing phantom button presses meaning the control board was failing. Now we also have less heating. Sensor cooking no longer works properly. From other reviews is it appears there is a trend. I am going to exchange this one and try again. Very disappointed my last microwave was working flawlessly after 10 years and only had to leave it because I sold the house. Have other lg appliances that work great. Just not this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
No trim kit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get a trim lot so went for the Bosch. Glad we did.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I can absolutely understand how frustrating it can be not having the parts that you require. If we can do anything to assist you, please contact us by phone at 1-800-243-0000. You can also reach us online on Facebook at https://www.facebook.com/LGUSSupport or on Twitter @LGUSSupport . We will need to gather some more information to better help you. We look forward to hearing from you. ^BH
Do not buy. Magnetron warranty doesn’t cover labor
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2.5 years. No longer heating. Has a 10 year warranty on magnetron but bringing it to a service center or having a tech come to the house will cost more than I paid for it. Certified repair shops would also replace capacitors and other parts that often fail which will further increase the repair cost.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette