Customer Ratings & Reviews
- Model:
- LMC2075BD
- SKU:
- 5714907
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.
This summary was generated by AI based on customer reviews.
Stay Away - Buy something else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in June of 2018. Today, October 9, 2019 it quit working!!!!! Oh, it still runs, but it won't cook or heat anything. Just suddenly stopped working in the middle of reheating leftovers for dinner. Of course, it's out of warranty. So, my advice is to stay away from this product and buy something else that will hopefully last better. The only bright side to this is that now I don't have to listen to the totally annoying sound the microwave made when it was done cooking.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your microwave has malfunctioned, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Died after less than 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after less than 2 months. We were warming something up for just a minute, heard a small pop and the unit would no longer power on. I've tested the outlet it was plugged into and it works fine. It appears to have just died.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tyler. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with the LG - NeoChef 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and EasyClean - Black Stainless Steel (LMC2075BD) model and its unexpected failure after such a short period of time. We understand that your unit stopped working after a short period of usage, even though the outlet it was plugged into is functioning correctly. Kindly visit this link: https://www.lg.com/us/support/help-library/no-power-microwave-oven-CT00000303-1429709038316#:~:text for basic troubleshooting. If you need further assistance with your unit, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be happy to assist you. ^Juvy
- Cons mentioned:Button quality
Plan on the open button breaking after a couple ye
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Button to open is flimsy and breaks after a couple years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with cosmetic repair options, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Defective microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looked like it might be nice but uUnfortunately, the unit was defective (keys did not work properly if at all).
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Another dead microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one lasted 70 days. My first one lasted 2 days. I'm told I have to ship it to a service center. (size and weight would be nearly $70 in shipping) I wish I had my Sharp Carousel back. It lasted 12 years, we only replaced it because we bought all new LG appliances (kitchen and laundry). So disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
LG Neochef review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smaller than I expected the button appears to be poorly responsive when you press them Basic microwave nothing really special. Overpriced
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Lg Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase in December 2024.....Stop working March 2025
No, I would not recommend this to a friendDid not last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 1 yr 8 months and then stopped. The last Microwave I had lasted 8 years not happy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Do Not Buy!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay Away! Do not waste your money on this product go with a Panasonic or GE. This product failed at 11 months contacted LG support. They offered a full reimbursement but they want me to buy another LG microwave first then upload the new receipt and old barcodes and sign a piece of paper. Now i'm really thinking if I should cut my losses and get a better product from another brand or give LG one more shot at this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Long cook times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these for an office that I work in. The cook time is extremely slow (long) even in full power and it has random sounds upon completion, annoying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear your microwave did not meet your expectations. If you're in need of some guidance with using your microwave, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
LG Quality Control issues, SmartDiagnosis useless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In two months, LG microwave keypad started failing giving phantom key presses, at third month keypad totally failed with error F3. LG SmartDiagnosis couldn't do anything because the keypad was not working.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^VenetteWe are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Built to Fail
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had a microwave oven fail within 16 months of purchase. After reading the reviews across multiple platforms, its painfully obvious this unit is plagued by the F3 error. You would think LG would acknowledge such a widespread prevalent failure.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Returning after 5 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on Black Friday, five weeks ago. I use it a few times a day, for a few minutes at a time, it never gets very hot. This morning after heating something for one and a half minutes, I started smelling something burning. I opened the door and the inside was smoking, a lot. What I was heating up had not gotten warm at all. I expected far better from LG, this was not a cheap microwave. I don’t think I’ll be replacing it with another LG product.
No, I would not recommend this to a friendDoesn’t last.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd one I had to buy in a year and a half. All the store cared about was if we payed for warranty or not.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Don't waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice and worked for a year and 3 days. It died right after warranty expired. It is not a quality product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor Quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it less than a year ago and already not working. Getting F-3 error message. Terribly disappointed with 3 LG kitchen products: Gas oven door stopped closing properly, craft ice fridge not producing craft ice, microwave not working - all after less than a year and with light use by 2 people. Will never buy LG products again. Apart from microwave, the other products were expensive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Don't buy without extended warranty
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking it would last me a good while but it stopped working within 6months. I took it back thinking I had bought the extended warranty but I didn't ( my fault) I have bought many LG products and they have lasted many years but this microwave was very disappointing. It was pretty expensive, a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Piece of Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one failed in six months. Called LG, they said it was under warranty, sent them them sticker off the unit before I threw it away, and never got a refund. Since they told me to buy a replacement, I did. The keypad on the brand new one is failing after three months. STAY AWAY. STAY FAR AWAY!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwaves. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
This microwave failed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was bought Sept 5 and failed and was taken back Sept 26th. stopped heating less than 3 weeks after I bought it. Fortunately, Best Buy took it back. I chose the same model in hopes it cannot fail too,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you received a defective microwave but are glad your replacement is working properly. If you need assistance in the future, please do not hesitate to contact us directly via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked and looked great up until I started getting an F3 error and you have to unplug it and plug it back in to get it to work so I guess it is as worthless as every LG product I've ever bought will never buy LG ever again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette