Customer Ratings & Reviews
- Model:
- LMC2075BD
- SKU:
- 5714907
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.
This summary was generated by AI based on customer reviews.
Inconsistent heating... totally died after < 2 yrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heating capability has always been inconsistent. I'd heat up two frozen meals - the exact same thing - and one would come out piping hot while the other was still half frozen. The order didn't matter. Eventually, the thing went out and the service guy wouldn't even work on it. I've only had it for 2 years. Won't purchase again and will move on to another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. his is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements.^Vanessa
Bob
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return item. Had a terrible smell when I opened the package. Looked like box was previously opened. Previously owned one but magnetron stopped working and manufacturer did not honor warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear about your unpleasant experience with the LG product you purchased. We strive to provide our customers with quality products and it's disappointing to hear that the item you received did not meet your expectations. Your feedback is important to us and we will address this matter with our team. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Electrical mess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't been able to use it. The one we originally bought caused the lights to flash in the kitchen, eventhough they were not on the same curcuit. The electrician swapped out our dimmer switch bc they thought it may be contributing to the issue. The lights still flash like a strobe light. So Best buy exchanged the original microwave for a new one. The same issue continues. The control panel was checked and everything is adequate and functioning well. There is concern whether or not it could be emitting higher levels of radiation so it sits on a shelf unplugged until we have time to return it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're truly sorry to hear about the challenges you've encountered with your LG Microwave (LMC2075ST) model. Your safety and satisfaction are our top priorities, and we are committed to addressing and resolving these concerns promptly. Please visit this link: https://www.lg.com/us/support/help-library for help and guidance. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Pros mentioned:Heating speed
WORST COMPANY- STAY AWAY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Day 2 of using it.. It broke. NEVER AGAIN! -The first day I bought it, it worked fine and heated very well. -The next day, it turns on but then there is this zapping sound. I noticed then that it didnt heat anything either.. AT ALL. Day 2 faulty crap product award.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Replacing My LG Products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I shouldn't be surprised that this LG product has turned out to be junk. Within a month of purchase it became apparent that someone missed some lubrication duties at the factory because every time the turntable goes around the microwave emits a horrible squealing sound. We tolerated it for 2 years until we replaced it yesterday. One LG product left to replace in our house. Never again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed in 6 weeks. Worst customer service experience I have ever had in my life. 4 phone calls and over 3 hours of wasted time because the customer service was so poor. The service center in India kept transferring me to Alabama and even they told me they have no idea what they are doing. Had to upload the same information several times and still have no confidence the problem will ever be solved. Lesson learned. Will never buy another LG product again. If you are considering any LG appliance I would seriously reconsider your decision.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are experiencing an issue getting your microwave repaired. We would be happy to help. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Do not buy, does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the 4 year warranty & it went out a month later. It is not sturdy on the legs either, it would lean forward if you grabbed the door wrong. Would not buy again, way overpriced. And we keep it clean & air has circulation around it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - NeoChef 2.0 Cu. Ft. Countertop Microwave with Sensor Cooking and EasyClean - Black Stainless Steel. Service and Product quality is our commitment. Should you have any additional inquiry or concern please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Dead at 3 1/2 years. No more LG for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG oven stopped cooking after 3 1/2 years. The LG smart diagnosis determined a bad Magnetron. The LG warranty for that part is 10 years. After weeks of nearly daily calls to the LG 1-800-243-0000 number they have been unable to authorize a replacement magnetron. They claim it must be sent to a servicer yet we have no servicer in my town. The Best Buy salesman told me he tries to warn everyone shopping for LG that our town does not have a LG servicer. I was not told that before ordering it and no where in my LG warranty was it written that LG reserves the right to choose who to send the part to. Be very careful of reading the LG reviews from owners of LG products that have only owned for a short time. I also had a LG 50 inch tv that became unrepairable after 4 years. No more LG for me!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wiring CAUGHT FIRE 4 months after purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this at Best Buy in the fall and the trim kit separately and had it installed and used it fairly lightly for 4 months. A couple of weeks ago, my husband started heating a frozen meal and the unit made a popping noise. He stopped it immediately and it was billowing smoke from the inside upper left of unit. It had arc'd and burned the wiring just in front of the magnetron....COMPLETE waste of money. LAST LG anything we will buy- already learned to avoid Samsung. Sad the state of appliances anymore- have to keep fire extinguishers on the ready. :-(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
- Cons mentioned:Warranty
LG junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn`t have very long and made some bad noises and called LG and they said it was bad.They do not honor there warranty.They said to buy another one and they would reimburse us for it and it`s been about a year and they still haven`t gave us any money. Do not buy any LG products.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
Microwave died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Our unit died shortly after a year and a half. Conveniently just passed the one year warranty timeline. The microwave just powered off mid cook. After numerous back and forths with LG the product was deemed toast. This is a more expensive microwave so I'm certainly disappointed in the longevity and now I have a large microwave to dispose of.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Adam. Thank you for sharing your experience with the LG Microwave (LMC2075BD) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. To address this, we recommend checking if there are any available extended warranty options or protection plans that could cover repairs or replacements beyond the standard warranty period. If you need further assistance, please reach out to us on social media @LGUSSupport. We appreciate your feedback and are here to help ensure a better experience with our products. ^Juvy
- Cons mentioned:Warranty
Don't Buy. Died in 14 months. Not worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for 14 months then completely died. Warranty is for 12 months for labor and parts, even though it claims to have 10yrs warranty of Magnetron. But to fix it, it will cost about the same as buying a new one. Would rather buy Panasonic or GE.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Microwaves, please visit https://www.lg.com/us/microwave-ovens. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very good buy . Just took a little long to heat up my food.
I would recommend this to a friendMicroware disconnects home wireless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason, when we turn on LG LMC2075ST microwave, it disconnects our home wireless connections and disconnects Bluetooth devices. We thought something wrong with the microwave that we bought, we returned it after two months and got another microwave with the same model. We experienced the same issue and returned it immediately. After we bought a Samsung microwave that one works perfectly. We had LG LCRT2010ST microwave for four years and that microwave machine worked without any issue. We don't know whether this problem caused any health problems to our family but we DO NOT recommend this product to anyone.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. I hate to hear that your Microwave disconnects from your home wireless network. I can understand how frustrating and inconvenient this situation may be for you and I would be happy to help. If you are in need of any additional assistance, feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Only lasted 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it worked great. It stopped working after 2 years. For the price, it should have lasted much longer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Toni. Thank you for taking the time to share your feedback on the LG Microwave (LMC2075ST) model. We're sorry to hear that it stopped working after two years, especially given the price you paid. We aim to provide durable products that meet our customers' needs, but this time we fell short. Your feedback will be shared with our product development team to help us improve our products. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Poor build quality - Broke down in less than 1 Yr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave in June 2019 along with an LG fridge and dishwasher when I moved into my new house. The microwave front door latch came apart after less than 1 year of use. This model has a door latch mechanism to open the microwave instead of the more traditional handle. The latch is held by two very small plastic brackets behind it which, now that I can see it, is made of extremely cheap quality plastic not very different from what one can find in a toy. What's surprising and disappointing is while the rest of the microwave looks great with its stainless steel build, the part that's the most in use mechanically - the door, is held by flimsy plastic brackets of very poor quality. This issue occurred in May 2020, just before the 1-year warranty expired, and I made several attempts to contact the LG customer service line during that time but to no avail.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
LG gives the runaround on warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased near the end of october 2019 and in december 2019 failed. Did not work. Called LG and followed all their warranty procedures, But they said I would have to buy another microwave before they would honor their warranty to pay me back for original. I am on soc. sec. It took me over 9 months just to save for this microwave. All LG is giving me is 90 days to accept offer. This is my second Lg microwave, that has failed. The first one only lasted 6 months. Unfortunately I did not keep receipt for the first one so I could not ask for warranty, without proof
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you are having a problem with your microwave.Your feedback is especially important to us and your concerns will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
Stopped working after 3 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave because of the specific dimensions and the nice visual aesthetic. It worked well for three months and then suddenly stopped working. No warning, no indication that something was wrong. BestBuy doesn't accept returns and LG says they do not repair microwaves. They did say they would send a refund check, but that has yet to arrive. When/if it does, it is safe to say we will not be purchasing another LG product, and we will not be purchasing it from BestBuy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear this has been your experience. We would be happy to look into the refund that is being sent out. If you have not already, please reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can help you with this. ^CP
Should last longer than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the LG NeoChef 2.0 CuFt. Countertop Microwave November of 2022. Stopped working January 2025. just over 2 years..... :( Would not recommend. Microwaves should last 20 years like they used to.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG Microwave (LMC2075BD) model. We understand your concern about its performance after two years. We strive to provide relaible, high-quality products that exceed our customer's needs and expectations.
If the unit is completely unresponsive, resetting it by unplugging it for a few minutes and plugging it back in may help. For heating issues, it might involve components like the magnetron or diode. If the microwave is within its limited warranty period, repair options may still be available. For rmore help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-oven-troubleshooting-no-power-issue--1429709038316.
We’d like to assist you further in exploring possible solutions or repair options. Please send us a private message on social media @LGUSSupport, and our team will be happy to help. Your feedback is valuable to us, and we appreciate the opportunity to support you. ^Juvy
Bad button that opens door
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The button to open the door is not very good. Stick sometimes and it is hard to open. I think it will break soon. That is how bad it feels. Only had it a month. Im not a frequent user
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette