Customer Ratings & Reviews
- Model:
- LMC2075BD
- SKU:
- 5714907
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the NeoChef 2.0's size, ease of use, and heating speed. Many appreciate its quiet operation and the overall performance. However, some users have reported issues with the door's opening mechanism and the durability of the buttons. A few customers also expressed concerns regarding the warranty.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Warranty
Extremely Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave stopped working after 16 months conveniently shortly after the warranty expired. Microwave shuts off after 3 seconds so has become useless, and I'll have to pay for repair or new one. Usually love LG appliances, but this will make me think twice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your microwave. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Absolute trash. Don’t waste your money on this.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is absolute trash. We bought one mid-2019, and within months it stopped heating. We bought a new one, the same model, figuring it was just a defective unit. LG refunded us the cost of the first one. Here we are in August of 2021, less than two years after purchase, and we have the exact same issue. The microwave no longer heats. Unfortunately, now the microwave is no longer under the one year warranty, so we’ll have to buy a new one. Needless to say we will not be buying this same model, nor even another LG for that matter.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Looks great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this microwave until it stopped opening. For the price it should last at least a year. After 9 months the door barely opens, you push the button or hold the button and it just stays closed. Do not recommended if you actually use your microwave more than once a week.
No, I would not recommend this to a friendcheap plastic, not durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not durable at all the door latch just broken right about 3 years, turned out is made of weak plastic, the replacement would cost $130 which is just not worth it. see https://www.youtube.com/watch?v=2WJW2Md4Emk&t=231s&ab_channel=LawrenceMurphy for an example
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for taking the time to share your experience with us. We understand that the durability of the LMC2075ST, particularly the door latch, did not meet your expectations. We recommend checking the door alignment, as an improper fit can sometimes lead to added strain on the latch. We also appreciate your feedback regarding the replacement part, and we’ll take it into consideration for future improvements.
WARRANTY INFORMATION - https://www.lg.com/us/support/warranty-information#subcat=consumer&cat=none
Please reach out to us via a private message on social media @LGUSSupport so we can explore possible solutions together. Your insights are valuable, and we’re here to help. —Renzo
Not dependable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave in June of 2018. Worked fine the first 11 months. It started giving a code of f -3 this happened several times. Called the manufacturer for help by that time the error cleared I told her this had happened several times. She told me to call back if it happens again. It happened again so I called them back on June 23rd this time they could not clear the problem. So they said for me to send proof of purchase I did that Monday the 24th. Which means the microwave was a year and 5 days old. I still hope they will refund even though it’s a few days over a year old.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your microwave. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product! Lasted under 3 years before the LCD started failing and now the microwave will not heat up product. You will have to pay to get it fixed even is parts are under warranty. Don't waste you money on LG appliances. They are not built to last and will crap out after a few years. Buy another brand
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, StevenC. We really appreciate that you took the time to give us your insights on your LG Microwave (LMC2075ST) model. We understand how frustrating it can be when a product does not meet your expectations, especially when it fails within a relatively short period. This is not the level of quality we want our customer to experience with our products. We wanna help you resolve this promptly, please visit this link: https://www.lg.com/us/support/help-library/not-heating-microwave-CT00000303-1428511871544. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Doesn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im done buying LG microwaves. 1st one lasted a year and it started overheating and sparking inside. Second one lasted 5 months and it got hot on the outside but quit heating food inside. Looks great and seems fancy at first but unfortunately they don't last. Back to GE for me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amanda. Thank you for taking the time to share your experience with the LG Microwave (LMC2075BD) model. We're sorry to hear that both units you purchased did not meet your expectations in terms of longevity. We strive to provide long-lasting products that meet our customer's needs and expectations. In the meantime, please visit https://www.lg.com/us/support/help-library/lg-microwave-why-is-my-microwave-not-heating--1428511871544. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
Don't Buy This Microwave!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks great but the first one broke within hours on the very first day! We returned it the next day for another unit and that one was defective as well. It turned on and looked as if it was warming up the item but when I got it out of the microwave, the food was as cold as when I took it out of the refrigerator. This microwave deserves no stars.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am sorry to hear you have had issues with not one but two microwaves! . So that we can get this resolved for you, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Fool me once shame on me fool me twice shame on LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased one in March 2020, worked for about 2 weeks before crapping out and wouldn't heat. Got a replacement and it worked well and was easy to use for about 6 months before the second one crapped the bed. Made lot of clicking sounds before completely going dead. Was not using it for anything out of the ordinary. These new high tech ones are garbage and not worth the price since they don't last like ones from years ago. NOT WORTH THE MONEY OR THE FRUSTRATION
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stopped Heating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this microwave in November 2019, but didn’t begin using it until March 2020 due to the completion of our kitchen renovation. 7 months later this LG Microwave has stopped heating altogether. I called customer service and was told we would be getting a refund but they couldn’t tell me when (until then we are out of an appliance that is used daily). As someone else has posted, I fear this is a voucher and not a refund, so I can’t go out and buy a new one. We have all LG appliances but depending how this warranty process is handled we may be switching brands.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
IT SHOULD HAVE LASTED LONGER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for LG - NeoChef 2.0 Cu. Ft. Countertop Microwave with Smart Inverter and EasyClean - Black stainless steel: I purchased this three years ago as a house warming gift for a friend. They just informed me that it no longer gets hot. A microwave oven (a decent microwave oven) should last more than three years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
LG Microwave is junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased an identical microwave 2 years ago & both the inverter & the magnetron failed. Because we also purchased the extremely expensive trim kit we have now purchased our 2nd unit for $300. By the way, cost to repair is $300 so junked the first unit. We did get a repair estimate which cost us $100. Bottom line…with the trim kit…we have spent $1000 to get one working microwave. Never buying this brand again!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
LG Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give LG microwave and LG customer service 0 if I could. Bought in in Best Buy a few month ago. Microwave broke and LG customer service is the worst. Never buying LG again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Artur. Thank you for sharing your feedback regarding the LG Countertop Microwave, model LMC2075ST.
We understand your frustration and appreciate your feedback. To address your concerns, please send us a private message on our social media platform via @LGUSSupport with details of the issue you're experiencing. Our team is dedicated to resolving this matter promptly and ensuring your satisfaction. We value your business and aim to provide you with the support you need. Thank you for reaching out. ^Sam
Don’t buy last a year and dead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is junk. 1 year and 18 days and completely dead no power nothing just dead. And nothing abnormal happened to cause it to die. I’m also done with LG I had to buy this a year ago to replace another LG microwave that lasted 3 years. And yes I checked the circuit breaker and the outlet all fine except for the hunk of junk plugged in.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Don’t buy !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy!!! I had issues took it back to Best Buy they told Me 6 weeks while they send it off to be fixed Not a option when I have medically fragile child we need use sanitize her medical stuff
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Amye. Thank you for sharing your experience with us regarding the LG Microwave (LMC2075BD) model. We understand the urgency and importance of having a reliable and functional appliance, especially when sanitizing medical equipment. We strive to provide high-quality products that meet our customer's needs. We assure you that we are improving our repair services to provide faster and more efficient solutions for our customers.
If there's anything we can do to assist you further or provide an alternative solution to meet your needs, please reach out to us on social media @LGUSSupport. ^Juvy
Not worth of value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it went out of order in 3 years. It is not coming on
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that a non-working microwave must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha
q
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this microwave is a piece of Junk I have had just about a year 6 months in it would trip the breaker if certain things were cooked in it, like things that got too steamy or too much moisture. Now just recently the "2" button no longer works...ours is built in so It's a real pain and when purchased had a trim kit made....so over this microwave nothing but a headache!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Opening button broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opening button broke I don’t recommend anyone this product because I did not had any good experience
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Safia. Thank you for sharing your experience with us. We understand your concern about the opening button on your LG Microwave (LMC2075BD) model break, especially when you were expecting a reliable product. We aim to provide top-notch products and ensure a smooth experience.
To help resolve this, we recommend reaching out to our customer service team to explore warranty coverage for the broken button. In many cases, we can assist with repairs or provide a replacement part to get your microwave working properly again.
Please send us a private message on social media @LGUSSupport, and our team will be happy to guide you through the process to get this fixed as quickly as possible. We truly value your feedback and are here to assist you. ^Juvy
Premature failure and poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave only lasted two years and stopped heating food. Despite LG saying that the magnetron has a 10-year warranty on the magnetron, they refused to take any responsibility over the phone and also hung up on me when I asked for an explanation.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Bad Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this 2.0 LG microwave online, it worked good for 2 days then became extremely hot overheated and stopped cooking/heating anything. What a peice of junk, now I have to go out of my way and drive it back to Best Buy out of town :-(
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your microwave. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP