Customer Ratings & Reviews

We love this fridge! Lots of room and like the middle drawer fridge or freezer option. The delivery guys were amazingly knowledgeable and professional!

works well for the short time we have had it. except for the middle door, hard to pull out. repair staff could not help

Worst experience with Best Buy customer care. Item came defective and they treated me as if I was the problem. First Customer service rep Christina rushed me off the phone after trying to explain how the unit was defective and not cooling properly was trying to comp me for 50 gift card which is not enough to even purchase a small fridge to keep my refrigerated goods for considering the next delivery date to exchange this item wasn’t for 2 weeks. After back and forward she finally provided an amount that would work to atleast buy an temporary small fridge but was annoyed and rushed me off the phone. She also set unrealistic expectations when she told me I would receive the gift card only a few hours after the call as I needed to buy the unit that day to prevent my groceries to spoil. I ended up getting the gift card a week later after having to call back multiple times to follow up. I ended up having to dispose of my groceries and coming out of pocket 300 for a mini cooler and freezer to keep my families food from spoiling. The second customer service rep Amanda was even more disappointing as I was trying to just follow up on what was promised the call was dropped and she called me back with an attitude assuming I hung up on her while she was trying to help me. After waiting on the phone for plus 20 mins for customer service to answer why would I hang up waiting for a resolution as I expressed my frustration about her assuming I hung up as she was quick to get angered by thinking I hung up she disconnected the call. I called back to report a complaint and the young lady Samantha was helpful in putting that through and having a manager call me. I unfortunately I missed the call and no call back number was left by the manager just a voicemail with options on what can be done. I am so astonished by the fact that this huge corporation doesn’t have nor the time or energy or care to listen to their customers complaints. At this point I just want to express how I have been treated as a loyal customer of Best Buy for many years and once an employee of the same company. This makes me never want to purchase anything from Best Buy again as the most important part the customer service is continued to be missed. There are many other places I can get my goods from and will move forward with never giving Best Buy another dime. What a shame that once upon a time this company was worth investing in and now they make you feel as if you’re the problem when something unprecedented occurs. The lack of empathy and commitment to the customer is atrocious. I’m am out $500 in Groceries that spoiled due to the cooling fan of the refrigerator not working properly, 2 weeks without a replacement. Another $300 out for having to buy something to keep my essentials from spoiling and having to now eat out for 2 weeks because I can’t even keep meats frozen or have enough space to keep anything to cook and 0 apologies or empathy toward my issue.

excellent service, delivery on time, excellent price and explanation of the product

I love that I don’t have to worry about my children climbing on the handles.

Easy for mom because she doesn't have to bend down to get common things out of refrigerator

Item not delivered as planned. Poor communication by Best Buy. We were told it can be schedule 3 weeks out after delivery cancelled after we had a person wait all day at home for the delivery. We canceled the purchase and won’t buy appliances from Best Buy again

It does what it is supposed to. It keeps our food cold.

The fridge it’s self is fine. The protective coating over the doors was already peeling when it arrived and getting worse in a second spot a month into owning the fridge. It needs to have a better protective coating or none at all.

After about 4 months, top left door stop closing with a light push. If you don't remember to close it all the way by hand it stays open until you walk by and notice it. no alarm, just doesn't keep food cold. Expensive for no durability. Really, really annoying. Would not refer, and wish I didn't purchase. To make it worse Best Buy warranty membership has turned into non coverage crap.

Tooo big for our house but still very good product

Actually love the functionality of this fridge BUT it scratches incredibly easy. I just wiped it with a hand towel that was clean and free from any crumbs or debris, and it left a scratched. Used the same towel to wipe my microwave and dishwasher (both stainless steel but different brands) without leaving any marks. Will be leaving the same review on my stove, which also scratches incredibly easy. Really upsetting to pay a significant amount of money for things that end up not looking very nice after 5 months.

Compressor was loud and temperature swings fron 32 to 50 for 2 weeks.

This fridge is so spacious. The middle drawer is a great addition that I didn’t know I needed. The freezer is deep and it has an additional drawer. It looks sleek. We get a lot of compliments on it.

It is very wide and big great capacity but make sure it can fit through your doors.

Works well. Good storage design. The middle drawer is very handy.

So far. I love the space and the app that notifies me when the fridge stays open too long. I also like the snack drawer. I put the kids snacks in there which is easily accessible for them. So far so good.

We have had our fridge for 2 months and it’s amazing, plent of space for everything and my favorite is the drink drawer.

Like the storage capacity throughout the refrigerator and freezer interior. Don’t mind the water dispenser being inside the refrigerator but it’s not economical to have doors open on fridge just to access water.

As of right now i really like the features on this product. Has alot of space.