Customer Ratings & Reviews
- Model:
- LF31S6360S
- SKU:
- 6573588
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the stylish design, large capacity, ample space, and effective ice maker of this refrigerator. Many appreciate its quiet operation and reliable temperature control, while also noting the substantial storage space it provides. However, some customers find the fingerprint resistance to be less effective than expected. Overall, the positive feedback on key features outweighs the minor concerns.
This summary was generated by AI based on customer reviews.
Kathy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new LG refrigerator. The sales force & delivery guys were excellent & efficient.
I would recommend this to a friendBest Buy is great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, delivery was timely and delivery workers were great
I would recommend this to a friendSuper Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super frig. LG makes a great product with lots of fantastic features.
I would recommend this to a friendFridge for our sons new house
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery team. Handle the delivery with great care.
I would recommend this to a friendGreat LG product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Amazing product! Looks great in my kitchen!
I would recommend this to a friendAppliance Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Appliance, Good Customer Service. Stylish
I would recommend this to a friendDelivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting in my fridge to be delivered. After the delivery company came, were verbally aggressive to my 75-year old mother in law who was there to take delivery, they determined that it would take too much time to take apart my haul away fridge so they wanted to reschedule my appointment. They left without telling her what’s going on. They walked out of the door and drove away. The dispatch company called me and told me that it would take too long to take apart the fridge that i currently have, someone from Best Buy customer service will call me, and hung up on me. This is terrible customer service so far and although they are a third part delivery company, they are using the Best Buy name and giving them a bad customer service reputation.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leah. Thank you for sharing your experience on the LG Refrigerator (LF31S6360S) model. We understand your concern, especially when it involves your 75-year-old mother-in-law. We strive to provide high-quality products and exceptional services to ensure a smooth experience. We recommend reaching out directly to Best Buy customer service at 888-237-8289 for an update on your delivery status, as they may be able to escalate the issue and ensure better coordination. In the meantime, please send us a private message on social media @LGUSSupport, and we’ll be happy to assist further and help facilitate a smooth resolution.
We appreciate your patience as we work together to resolve this. ^Juvy
I wanted to love this fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was great for its use of space, its design, the light-up door. But one thing we could not get past was the awful taste of the ice from the door. Following all directions, we threw out so much ice. It never got better, but thankfully Best Buy had our back. If LG could change out the ice maker/bin, I’d go back to this fridge. But until then, it was a complete deal-breaker.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Reese. Thank you for sharing your experience with us. We’re glad to hear that you appreciated the design and space-saving features of the LG Refrigerator (LF31S6360S) model, but we understand that the taste of the ice from the door was a deal-breaker for you. We strive to provide reliable, high-quality products that exceed our customers' needs and expectations.
To address the ice taste issue, we recommend checking the water filter. Sometimes, a filter change or ensuring that the filter is installed correctly can help resolve taste issues. If you haven’t already, you might also want to run a few cycles of ice through the system after replacing the filter to help improve the taste. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208.
Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and discuss possible solutions. We're committed to providing you with the best experience possible. ^Juvy
LG French door
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge broke in 58 days… got home after a week and it have shut off and ruined all my food… stink the whole house up!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for reaching out and sharing what happened with your LG Refrigerator (LF31S6360S) model. We understand the importance of having a refrigerator you can rely on, especially so soon after purchase. A helpful step you can try is performing a power reset by unplugging the unit for about 60 seconds and plugging it back in to allow the system to restart. It may also help to check that the outlet is supplying power by briefly testing another device. For more guidance, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Not a good look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the refrigerator however poor service and installation services and left with all kinds of damages. Smh
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, StevenA. We understand your inquiry regarding your experience with the delivery and installation of your LF31S6360S refrigerator. We're glad you like the unit itself. To address the damages that occurred during the service, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions with you.
https://www.bestbuy.com/site/lg-standard-depth-max-30-7-cu-ft-french-door-smart-refrigerator-with-instaview-printproof-stainless-steel/6573588.p?skuId=6573588
We appreciate your patience. —Renzo
greg h
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wrong model delivered correction is on the way we hope
I would recommend this to a friendAnother LG with early failure compressor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this refrigerator for a little over 4 months and it’s compressor failed. Didn’t realize there was already a problem with LG and Samsung refrigerators. Buy a traditional one without the fancy features.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michael. Thank you for sharing your experience with the LG Refrigerator (LF31S6360S) model. We appreciate you taking the time to let us know what happened, and we understand how important it is for your appliance to deliver reliable performance. A helpful troubleshooting step is to ensure that the refrigerator has proper ventilation around it, with at least 2 inches of space on all sides and at the top. This allows the compressor to operate efficiently. You can also try unplugging the unit for a few minutes and then plugging it back in to perform a power reset.
We would like to look into your specific situation to see how we can assist you. Please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help any way we can. ^Juvy
Refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most atrocious customer service I’ve ever been a part of. 39 calls to Best Buy. Promises of having supervisor/management to call me. Not once. Stupid text thread that can’t accomplish anything.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tony. Thank you for sharing your feedback with us. We understand your concern exhausting it must be to have to make so many calls and not receive the support you deserve, especially when you were promised follow-ups that never came through. We strive to provide exceptional services and ensure a smooth experience.
While we can’t speak directly to the Best Buy experience, we do recommend contacting their customer service at 888-237-8289 for a potentially quicker resolution. If you continue to experience difficulty, feel free to send us a private message on social media @LGUSSupport. We can help guide you through next steps and offer any support we can from our side.
We truly appreciate your patience, and we’re here to help ensure your concerns are addressed. ^Juvy
Bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience 1rst refrigerator dented and the second one was not dented
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Nana. Thank you for sharing your experience with us. We understand your inquiry about your LG LF31S6360S refrigerator arriving with a dent on the first unit, while the replacement unit arrived in perfect condition. Our goal is to ensure you receive a product in pristine condition, and we want to make this right for you.
https://www.bestbuy.com/site/lg-standard-depth-max-30-7-cu-ft-french-door-smart-refrigerator-with-instaview-stainless-steel/6573588.p?skuId=6573588
Please send us a private message on social media @LGUSSupport so our team can further look into this and explore possible solutions. We appreciate your patience. —Renzo
BEST LG Fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best refrigerator, I have owned! Has dual icemakers, filtered water and the instaview works like a charm. The kids simply walk by and knock to see the interior of the fridge.
I would recommend this to a friend- Pros mentioned:Overall performance
New fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome absolutely love it. Stylish and works well
I would recommend this to a friend Great buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator. Is all we expected. Was very impressed with the prompt and efficient delivery.
I would recommend this to a friendDO NOT BUY LG. WORST CUSTOMER SERVICE EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever. Broke after less than 2 years. LG attempted to fix it seven times over 3 months before finally deciding it was unfixable. They were finally supposed to issue a replacement, then a credit. I've been waiting for a month and still nothing. They are "looking into it", and keeping bouncing me around to different departments. WORST PRODUCT AND CUSTOMER SERVICE EVER. DO NOT BUY THIS BRAND. BEST BUY SHOULD NOT BE SELLING IT.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Darren. We appreciate you taking the time to share your experience with the LG Refrigerator (LF31S6360S) model. We understand your concern, especially after multiple service attempts and delays in the resolution process. We strive to provide exceptional services and ensure a smooth experience.
This fridge is packed with cool tech and smart features to keep your food fresh and efficient for a long time. If anything goes wrong, our warranty covers in-home repairs and options for replacement or compensation if needed. We really want to make sure everything gets sorted out without any hassle.
We’d love to take a closer look at your case and give it the attention it needs. Just drop us a private message on social media @LGUSSupport, and we’ll check on the status of your credit or replacement and help you out directly. We're here for you every step of the way. ^Juvy
Poor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in March of 2021 already dead. Been without a refrigerator for 2 months and people answering phone from India haven’t a clue!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, there. Thank you for sharing your experience with your LG LF31S6360S Refrigerator. We're sorry to hear about the issues you've encountered and the inconvenience caused by the lack of support.
Please send us a private message on our social media platform via @LGUSSupport so that we can assist you directly. Our team is here to resolve this matter promptly and ensure you receive the necessary support. We apologize for any frustration this has caused and appreciate your patience as we work towards a solution. ^Sam