Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
STOPPED WORKING AFTER 4 DISCS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, it stopped working after I watched 4 movies. It would not turn on from either the remote control or the front panel button. I had to unplug the wall wart adapter (red flag not to buy), plug it in, and try again. I was able to get my movie out but the unit would either display the LG logo screen or a white screen of death until I unplugged it to shut it off. I didn't consider it worth the trouble to return and it is now resting comfortably in a dumpster. Spend the extra money and get a SONY instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your DVD player malfunctioned and would no longer operate, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Simple bluray player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple bluray player. Needs to hard wired to use smart apps.
I would recommend this to a friendAbsolutely worthless!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I wanted was a simple blu ray player. Unfortunately, this one didn't even deliver on that. Does not connect wirelessly, which isn't a huge deal for me but it's advertised, so kind of let down there. I played one DVD when this player was new. right out of the box, then it never worked properly again. I've since tried over 20 different discs, blu ray and regular, and only get a "no disc" error. So horribly frustrating! Save your time and money and do not make the mistake of wasting both here.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble getting your Blu-ray player to play a disc. You can troubleshoot this issue using the following help article: https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray-CT00000299-1430839720368 ^CP
okay bluray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the bluray player was okay. it would freeze when streaming apps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh no! Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport, on Facebook https://www.facebook.com/LGUSSupport/ or give us a call at 1-800-243-0000 so we can get more info and see what we can do. ^KH
well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it kinda hides the fact that it isn't wi-fi ready !!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
great dvd player, NOT good for streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player worked great. The streaming service would freeze EVERY TIME we wanted to use it. Only way to get out of the problem was to pull the plug. I returned the unit and bought a different unit after a conversation with the geek squad.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t realize it was a wired blu ray so I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH
Not Wi-Fi wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Player works well. “Steaming” needs to be hard wired to router. There is no wireless connection available in settings. Only buy to stream if next to router.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Blu-ray Player (BP175) model. We’re glad to hear that it works well for you.
Regarding the streaming capabilities, it sounds like the lack of a wireless option has been a limitation. If you’re looking for more flexibility, consider using a powerline adapter or a Wi-Fi extender to improve connectivity without needing to place the player directly next to your router.
If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. We’re here to help ensure you have a great experience with your LG products.
We appreciate your understanding. ^Juvy
Quit working after a couple of uses
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this player a couple of times, then it quit recognizing the discs. Contacted LG and followed their service request / refund procedure twice, but they stated that my serial number was not valid. I sent them the only serial number on the back of the unit. This player is going in the garbage and I'll never buy anything made by LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
It works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Player works fine but the interface is dated and clunky.
No, I would not recommend this to a friendnot happy with product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. Bought 2 of these thinking i can hook up to netflix, Like reviews say, but they do not. Ive called customer service, they're no help. Too late to return them as i Bought them earlier as gifts for Christmas
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Stopped working after 8 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even make it a year and gets little use. Maybe 2-4 hours a week if that? Just stopped working. Green light comes on but doesn't play discs anymore. Worked one day, and the next it doesn't work. Put in a DVD and it does not spin anymore. Unplugged/plugged in all the usual troubleshooting attempts but just doesn't work anymore. Great quality LG. Must have been made on a Monday or Friday.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I watched a total of 2 movies/shows on this player, and now it’s having a hard time reading discs, and is unusable. Will be contacting Best Buy to see if they can offer any assistance, but needless to say, I’m disappointed with the purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We do apologize for any inconvenience.Please do call Best Buy for options regarding this case.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. ^Venette
- Cons mentioned:Wifi
It played ok but online lagged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have high speed internet and it keeps buffering we returned it none of our other players had any problems and they run on WiFi it was running off the lan line and froze 3 times
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble out of the apps on your Blu-ray player. We would be happy to look into the trouble you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Missing parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box in “excellent condition”. I couldn’t tell you how it worked, as after I purchased and got home (25 minutes away) ,no power supply in the box! I can see missing common cables like an hdmi or RCA cable, but it’s totally useless without power supply and they’re not so common that you might have one laying around. Drove 25 minutes back to the store and they seemed quite disinterested to get me a power supply cable, and just returned it. Very frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
DVDPLAYER
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Blue Ray Disc / DV Player worked well for several months. Recently it fails to recognize that a disc is loaded. I will be back soon to request replacement. Joseph D Gorman
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We work continuously to improve the quality of our products and anticipate market demands
that drive customer satisfaction. Your feedback is important to us and your concerns
will be shared with our marketing and product teams. If needed, you can contact our Customer
Support at 800.243.0000 for further assistance.^Venette
It doesn’t like you
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it, it looks hideous and I doesn’t Even do math or cook my steaks very well. I would not recommend looking at it or talking to It as it doesn’t like You
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Size
LG BP175 Blu-ray player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and compact but it keeps freezing. We have to do a hard reset to make it work again. I'm probably going to bring it back and see what other models they have.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
- Cons mentioned:Remote control
Netflix issues and a difficult remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I watched Netflix it froze needing a power recycle to correct. Remote has no deflection angle at all, very frustrating to use.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Wifi
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loses WiFi connection all the time , I do not have WiFi issues ever except with this. Only six apps available to use. Horrible for the price.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette