Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Waiting for repairs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for 2 weeks then nothing. Called manufacturer and since under warranty they will repair.it . Am waiting for return and it will work a lot longer than 2 weeks
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not very good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried two of the same brand, but I've found the LG brand to be a bit flawed especially when trying to use the Network Apps. I won't purchase this brand again nor reccomend it to anyone.
No, I would not recommend this to a friendNot great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've only used this player to stream Netflix, so far. It has trouble buffering and often freezes up. Have not played any DVD's on it, so can't review it's reliability in that area.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays dvds ok but most of our movies are on external hard drive and when it changes chapters it hangs up on a white screen and you need to cut off power to reset. Sometimes we need to unplug to unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your Blu-ray player is having problems playing files on an external drive, but would love to be able to help. We would be happy to see what's going on. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Not a good buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have been buying LG electronics and never had a problem but this one stopped working after 1 year and 2 months. I had bought cheaper blue rays and have lasted 5 years or more.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
INCOMPLETE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete. You would have thought it came with a HDMI cable but it doesn't. I am disabled and had to wait until I ordered a cable. It should tell you somewhere it doesn't come with a HDMI cable!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations. If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact LG Support via any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Adequate player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hear the disc spinning, which at first distracts you from your viewing. If it were quieter I would have rated it much higher.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great at first. Really liked having the control on my cell phone. Then it started having intermittent problems running Netflix. Went through all the normal corrective steps, and finally chatted with LG. They refunded my money. Not sure of the issues involved, but I would avoid this model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you had an issue with your Blu-ray player. We hope you continue to allow us to provide for your home entertainment needs. If you need assistance finding a new Blu-ray player, our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Save your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of crap I've ever bought. I read the reviews and ignored the warnings. Within the first week it started to freeze up and from that point on I was unplugging the unit to restart it on a daily basis. Now it wont even go to the streaming channels which is the main reason I got it. I've packed it up to take back but looks like 60 days is too long for Best Buys return policy. What a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Wifi
Was a waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not connect to the internet without a cable. Was told it would by best buy worker. Now I have a blu-ray player that is useless.
No, I would not recommend this to a friend Replaced twice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one broke within 3 weeks then they replaced it for a second one that lasted for 4 months??? I had previously had one I purchased from Best Buy that lasted me for over 5 years. It's kind of a hit or miss this one was a miss.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home video, please visit https://www.lg.com/us/home-video. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Terrible purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I purchased this DVD player a while ago and when I first got it I couldn’t get it to work on my Tv I thought it was because it was a smart tv so I purchased different cable and connections to try to make it work and to this day I have not been able to make the DVD player work .It was a waste of money and I would’ve returned it if I knew it would’ve turned out like this
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
A little confusing.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really sure how this connects to our projector. The guy at Best Buy said it was super easy... it actually wasn’t at all. We watched the movie without sound.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Mediocre
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started out great but now it is not working. I plug it out and plug it back in and the blue light comes on but that is all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your Blu-ray player is having problems turning on, but would love to be able to help. We would be happy to see what's going on. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk. Each time the unit starts playing a disk, within a minute it stops and has to be started again (fortuntely it does this only once each time). Even the slightest scratch on a disc results in freezes and skipping that do not occur with other players. Firmware updates have not helped.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you bounce around in an application this unit seems to lock up too easily and you have to unplug it to reset it. It is a pain.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Every other disc is spat out w/ a Check Disc error
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every other disc is spat out with a Check Disc error. I have no idea why I keep buying LG products at this point. I have now had a fridge, washer, and now this all go belly-up. Should have paid the extra $10.00 and got a Sony! What was I thinking?!! LG makes flaky products...period.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not the best.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and it did not work at all and even bought a second one to replace it and that was broken as well. Ended up going with a SONY.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home audio, please visit https://www.lg.com/us/home-audio. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
LG - Streaming Audio Blu-ray Player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for the first 3 days. Watched about 5-6 DVD's/Blue Rays then started having audio problems. Audio would cut in and out and was very choppy or just not play at all. Tried different dvd's and blue rays and ones that worked originally. Even tried moving the player to 2 other TV's and same effect. Returned player to Best Buy and purchased a Sony brand instead. Definitely would NOT recommend this player.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
HULU App Will Not Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HULU App Will Not Work. Spent over 2 hours with support to no avail. There is no way to update the app with this device.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP