Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Skippy Sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio skips out seconds every so often randomly. Tried different DVD’s
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We understand the impact that this can cause to your experience and we'd like to check out every option to get this resolved for you. Please feel free to get in contact with our LG customer care department at 800-243-0000 (Mon. to Sun. 8AM – 9PM EST), chat with us through our LG website, send us an email at our email support team through our website or by sending us a DM at our LG social media platforms (Twitter, Facebook, etc). Here to help. ^Anthony
- Cons mentioned:Wifi
Quite disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a one off, but player wouldn’t stay connected to the internet. Had to return
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is far from what we expect. We have filed a complaint on your behalf, regarding the internet connection, to let our R&D team know your dissatisfaction with our Blu-ray player. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very affordable but not compatible, Wanted to return but did not realize only 15 days to return. I opened the box installed it and realized it was not compatioble with amazon prime, or hulu or others so thinking I had 30 days I repackaged to sent it back, then when I was going to start the process it was only 15 days. O well, if you are looking just for netflix go for it otherwise very old fashion
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Clunky and buggy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sort of does just the job, but streams slow. We have an LG tv and once we hooked this up we couldn’t adjust the volume on the tv while using this device.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you are having trouble with your Blu-ray player, but would love to be able to help. We would be happy to see what's going on. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Great Deal! Poor Quality..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Got it home, hooked it up and it wouldn't play any movies. Bestbuy rep said it was probably a bad laser. I didn't a chance on another and purchased a different player..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it was defective and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for a while, but stopped reading discs after about 6 months. And that was with light use, as we mostly use netflix.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Fair product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year start with problems to play dvd and bluray disc, an older unit same Lg last longer for 3+ years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Worked for a week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for Christmas. After a week it would no longer play regular DVD’s, only blueray disks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear the blu-ray player you purchased for your son is not functioning properly and I can understand the frustration. If you would, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist. ^AB
Cheap price, poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheapest Blu-ray player I found but also very poor quality. Each time you turn off/on the player, it starts from the menu. Not smart enough to remember when you last left off. No subtitle shortcut, must go back to main menu. Did not show the previews either. Returned and got a refund for this piece of trash.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I’m sorry to hear you were not satisfied with the Blu-Ray player you purchased. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this player. I hooked it to my lg tv. Didnt hook up streaming part because i didn’t need it. Now my tv wont stay hooked to the internet it ruined my tv wireless connection.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Blu-ray Player (BP175) model. We understand that you're unhappy with the player and its impact on your LG TV's wireless connection. We aim to provide our customers with a seamless and enjoyable entertainment experience. For help, visit this link: https://www.lg.com/us/support/help-library/troubleshooting-your-internet-connection-tv-CT10000018-1426626051711. You can also reach out to us on social media @LGUSSupport for more assistance. ^Juvy
DVD player
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great quality DVD player bought it for my sons room and always have issues with it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
DON’T recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t even last me a month it turns off by itself, opens midway throughout the movie and says disc error and turns off again. Best Buy can’t do an exchange told me to contact manufacturer and I did and all they offer was a troubleshooting option.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Linda! We've attached a link with more info as to what may be going on with your Blu-ray Player. If the steps there don't help, please reach out with the second link below. We'd love to help! https://www.lg.com/us/support/help-library/bluray-discdvd-playback-issues-or-disc-stuck-bluray-CT00000299-1430839720368 https://www.lg.com/us/support/contact ^Ian
Stear clear
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No option for 0 stars so it gets 1. I had a high end LG Blu-ray player that after a couple of months decided to stop loading discs. After wrestling with LG's warranty division finally got a refund on that one and tried this one. It wouldn't play discs right out of the box. Returned it for a cheap Sony that actually works.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are truly sorry to see that you have had multiple issues with our Blue-Ray players. Thank you for bringing this to our attention, we will share this with our product and development teams. ^Jennfier
Quit working just after warranty period
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked, it was great. However, after using it for a little more than a year (of course, just outside of the warranty period) it no longer works correctly. It will power on and you can hear the disc spinning, but the home screen doesn't appear. At first I thought it was a faulty HDMI cable so I moved the entire machine to a TV in a different room using a different HDMI cable with the same results.
No, I would not recommend this to a friendDisappoint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this recently and is damage already. If you buy this product i recomend add the best buy warrantee.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
Lasted one year barely used
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 1 year. Barely used, kept in spare room. It will not read discs anymore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not for intended use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product because I was informed I would be able to get HD.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
TO CHEAP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS PLAYER IS BEING USED MOSTLY FOR WATCHING NETFLIX. I AM HAVING PROBLEMS WITH THE PLAYER FREEZING AND LOCKING UP. I NEED TO UNPLUG IT TO RESET IT. IT IS ALSO VERY VERY SLOW TO LOAD. I AM GOING TO CHECK IF THERE IS A SOFTWARE UPDATE, IF NOT I WILL BE RETURNING IT.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be more than happy to look into these issues for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
LG blue ray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this product, very basic. I had hope it to at least match the Sony counterpart product. So I returned
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Hard pass
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t really happy with this product. Very cheap build menu is hard to navigate. Expected more.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette