Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
car with no engine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't come with the actual USB cable you need to even connect it to the tv!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn't even last two months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player does not work consistently. When I first bought this player it worked well. But it stopped recognizing my older BluRay disks. I tried a new set of DVDs, with little luck. Sometimes, after inserting the disk repetitively the disk will final play, but mostly it doesn't work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Doesn’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with this for about a year now. My first issue when I bought it was that it doesn’t come with an HDMI cord. It doesn’t register to my tv half the time. I have tried different tvs and different cord and the only issue is this player. Wish I would have returned it when I had the chance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Remote does not shut off unit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote does not shut off unit Otherwise everything works fine Spend a little more by a higher quality
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Doesn't even come with HDMI cable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.apparently you're expected to keep a steady internet connection of you want to play your dvds because LG decided to be as cheap as possible and not even include an hdmi cable. So if you're internet cuts out or is running slow, you're out of luck! Had to purchase a cord separately, unbeleivable. Last LG product I purchase since they want to cheap out these days.
No, I would not recommend this to a friendNeeds wired connection to internet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t realize this didn’t have wireless capabilities but needed a direct connection to the internet. Why bother.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations.
Your feedback is very important to us and the connectivity concerns will be shared with our product team.
If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Limited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one output and very limited product. Get what you pay for though. Returned and bought a Sony instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it did not meet your expectations and that you had to return it.
Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Don't buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player had problems from the beginning - dropping out moments, static moments, and on brand new discs, so no issue of dust or bad discs. We'll see about Best Buy's customer service, since it seems I had 2 weeks from ordering it online to the return deadline, by which I had not even opened it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You can troubleshoot playback issues from the following help library article: http://www.lg.com/us/support/product-help/CT00000299-1430839720368-disc-stuck-or-disc-error ^CP
Do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give 0 stars i would, this is about the product not best buy. Returned it the next because it scratched my dvds so they would skip, wouldnt eject and wouldnt power down
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with the LG Blu-ray Player (BP175) model. We understand your concern about dealing with a product that scratches DVDs, won’t eject discs, and doesn’t power down. We strive to provide reliable, high-quality products that exceed our customer's needs. Here are a few troubleshooting steps you might consider for similar issues in the future: Ensure there are no foreign objects or debris inside the disc tray that might be causing the discs to get scratched or preventing proper operation. Make sure that the DVDs you’re using are clean and free of scratches themselves, as damaged discs can sometimes cause playback issues. If available, updating the firmware of the device may resolve certain operational problems. Check the LG website for any updates or patches for the BP175. Since you have already returned the product, please don’t hesitate to reach out if you need assistance with a replacement or have any additional questions. Send us a private message on social media @LGUSSupport with your concerns, and our team will be glad to assist you further. ^Juvy
- Pros mentioned:Picture quality
Absolute Junk!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective right out of the box. I returned it for a Sony.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Not worth the effort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Low quality player, good price but quality makes it a bad purchase
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay basic Blueray box. Not as nice as our previous box from Samsung
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Disappointed with my new LG DVD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get a new DVD, but this LG will not open after movie is over. I have to unplug it, more than once, and then turn back on and finally it will over to release the DVD. Ugh! My fifteen year old one never malfunctioned like this!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please reach out to our support team on Facebook at @LGUSSupport. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
- Pros mentioned:Ease of use
Blueray player
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup, but unit would not load a disk to play.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
First one didn't work. Replacement did
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One out of two worked. No hassle return and replacement. We will see if it keeps working
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience. ^Venette
Streaming did not work well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix was unusable. Returned without testing other features.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you returned the Blu-ray player due to experiencing an issue with Netflix. Many times an issue with a specific app can be resolved by troubleshooting. Our help library has tons of content and articles to troubleshoot an issue such as this. You can find the appropriate help article here: https://www.lg.com/us/support/help-library/netflix-troubleshooting-bluray-CT00000299-1425325787062 If you are in need of assistance with finding a Blu-ray player, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Would not recommend this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my girlfriend - she had nothing but problems with it, right out of the box. It would mysteriously shut off by itself, wouldn't turn back on except by unplugging and replugging it from the power strip, and would freeze during DVD and Netflix playback. I ended up returning it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback, it is very important to us. If there is anything we can assist you with in the future, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB
Horrible product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezing stream is the biggest feature, very few options with 90's graphics, DVD played fine, so did the remote. But this is a horrible product to market as streaming media device! Don't buy unless you only use it for DVD! Had to pay $10 to return this garbage!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
I am returning it as soon as BestBuy allows it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to go in store to look or talk to the associates. I was mainly interested in the smart part of the Blu-ray Player. It only has Netflix that I was interested in I was looking for Hulu and others. I really did not use it, so it is hard to say if I would recommend it. So I will say yes. Even the one star is unfair.
I would recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as many apps as I thought it would have. The one I tried took forever and even crashed once. I have good internet on other things. Returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, we regret to hear of your experience. Please feel free to leave your feedback here: https://www.lg.com/us/support/feedback. We'd appreciate your time and effort in doing so. We use all feedback as a potential tool to increase the experience of our future customers. ^Chris