Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
plug and play only
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.plug in only, did not realize. receives only corded signal. want to buy mine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn't Last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted only 6 months, LG does not make or support theses players anymore, choose something else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that are not getting support on your Blu-ray player. I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the extra money and buy something else. Unit did not last 90 days and its been a nightmare working with LG to get a warranty replacement. Beyond frustrated
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback . Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Would not purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a horrible bluray player. I have had to replace this thing 3 times and now it will only play dvds. Thank god for best buys protection plan!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Item returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably a good item but didn’t realize the Ethernet cord was required. Needed WiFi capabilities
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Patti, I hate to hear you were not satisfied with the functionality of your Blu-Ray player! If we can assist you in any way, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist. ^EJ
not what it says
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need a hard wire connection for streaming, which is not clear on the web site
No, I would not recommend this to a friendI don't recommend buying an LG Blue-Ray player
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit less than 3 weeks ago and this is the work unit I have ever purchased. I looked on why account and it says it's no longer returnable so I guess I'm stuck with this piece of junk. You learn by your mistakes, I'll go elsewhere from now for my electronic needs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disconnect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect or set up easily. Ended up as a paper weight.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
I returned it for a Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it for a Sony I didn’t like it going to a White Screen after shutting it off
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG TV. I am sorry to hear that it did not meet your expectations and you had to return it. Your feedback is very important to us and will be shared with our product team. If you have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
DVD Player has some issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door was refusing to open. Some DVD's were not playing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you were unable to use your DVD player. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With today's technology I didn't even think that this DVR/blue ray/ Netflix capable player would require a wired Ethernet connection. Partly my fault for not reading the description the rest falls on outdated technology. Otherwise the movies play great, speed opening/closing and loading discs is good.
No, I would not recommend this to a friendNot good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD player quit playing blue Rays less than 8 months after I got it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback regarding the LG Player (BP175) model. We understand how frustrating it can be when a product does not meet your expectations, especially regarding reliability. Please know this is not the quality and longevity we strive to deliver. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/bluray-player-wont-play-any-discs-bluray-CT10000020-1429624859816. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Lg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezes with setup and while watching shows. Returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having trouble with the connectivity of your Blu-ray player. You can troubleshoot the issues with streaming and WiFi from the following article: https://www.lg.com/us/support/product-help/CT00000299-1425327159443 If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Did not work with LG brand TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an LG TV thinking that it should work well with its own brand. It did not. Returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Cheap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was cheaply made, kept freezing, had issues.....had to return it.
No, I would not recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was bought as a gift and i was not impressed with it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not working good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was working nice at the beginning but after a week it start to having problems. I am very upset we Best Buy service. I would like to return it but I am not a member and the 15 days already passed. This is ridiculous
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably,this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products.Please contact LG Customer Support on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Do not Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After hooking this dvd player up it froze the 1st time I used it. I can't use this player now because i constantly have to unplug it to unfreeze the screen. I need to be able return it but they aren't accepting returns. I just wasted money on a broken dvd play that I can't return.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Wifi
No built in WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has to be hooked directly to the internet
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1 and returned it; tray would not work. Returned it and bought a replacement. Same problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette