Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Never do open box. Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing the power cord to make the DVD player even work Bout for our camper so didn’t care that it was used but it’s trash that it didn’t even come with the basics and I was never told that it didn’t have the cord when I did curb side pick up
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Pretty terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried 2 of these and that cant stream youtube or netflix. Video gets chopper or the blu ray player just freezes and have to unplug the player. got the sony instead and that worked flawlessly
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review it is very important to us. It is terrible to hear that the blu-ray player you purchased did not meet your expectations resulting in purchasing another brand. I can understand how frustrating this situation may be for you and I would love to help out. If there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
2 Both Problems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How this has better than a 4 star rating is beyond me. I purchased two of these units. The first one would not play. I returned it and got a different one. The second one stopped playing after 2 uses!!! All of this within about a week. Horrible product!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Does not work well with older CD’s
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work well with older CD’s. Will not “fast forward” or rewind. Would not purchase again
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Cant get Netflix to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I struggled to get this bluray to accept my wifi and now when I try to go into Netflix it locks up. I have no issues on any other device in the house. About ready to return this! Very frustrated.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay Not worth it.................................
No, I would not recommend this to a friendNoisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I turned it on there was a clicking noise that was load enough to where I had to turn up the tv to cover it up. We just printed out a return label.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction.You can try to reset your blu ray bt turning it OFF for 30 minutes and if didn't work please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Crappy exchange
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally dissatisfied. It was supposed to be a comparable exchange for the sony which had a glitch. At least the sony streamed with wireless internet which this one doesn't.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Can play DVD. That's it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can do the basic function of playing a DVD. Don't expect anything else from this device. Couldn't even consistently play Netflix with a network cable. Very pathetic. Surprised Best Buy would even stock this terrible excuse for a streaming BluRay player.
No, I would not recommend this to a friendIt can play discs, but cannot stream.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of time on the phone with LG’s tech support before he told me that even though my model was produced 3 months ago, it was an old model, and that all of LG’s blu-ray players are obsolete. He recommended I buy a Firestick, which I did.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly stops feed to the TV. Almost like it was overheating, but it's not. Tried 3 different cables, same result with each, so it's not the cables. No wonder you had it on sale!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
No Wi-Fi access to cast internet content
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mistake. The packaging says you can smart cast by connect through the internet. Upon more careful reading, you can only connect through a network cable, not Wi-Fi. Now the device is useless to me. Can I trade it in for credit for a Wi-Fi compatible device?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see this Blu-ray player did not meet your expectations. If you are in need of guidance with finding a different Blu-ray player, please don't hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ ^CP
Faulty carbon dioxide canisters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Carbon dioxide canisters: exchanged and purchased new canister 3 times, but none have produced any gas. Even purchased a new fizzing machine, but none of the canisters worked on either one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a few months but now it won’t power on. Thought I would have gotten more out of a name brand product but I guess not.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Smart Blue ray my ___
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This blu ray is good, but the smart funtions are useless even when it is plugged into your router. Netflix is buggy and takes forever to load and usually is unwatchable. I always thought that LG was a good brand but this thing is aweful.
No, I would not recommend this to a friendDon't know if it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to use the DVD player because it did not come with a cord to attach it to a TV. I had to order one separately and it still hasn't arrived yet. What kind of crappy DVD player doesn't come with an attachment cord?
No, I would not recommend this to a friendpurchased new and not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased product brand new. Installed item and put in a dvd to play and got check disc error. Cannot play blue ray or standard dvd disc. Maybe I got a defective one but I will not be getting another.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble playing discs with your BP175. You can troubleshoot issues with DVD playback on the following help library article: https://www.lg.com/us/support/product-help/CT30009760-1436992821308-playback-quality-or-errors ^CP
Lg needs to work on these
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it after a week, my kids stream hours of youtube every week, and this LG was slow and glitchy. Returned for the sony wireless streaming bluray.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
DVD Player LG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The set up help was terrible. Trouble shooting was even poor. They said my 2 year TV was the issue and needed to buy a newer model. This NON-USA Dvd Player was a complete piece of Junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad news
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right from out of the box. Took it back and got a refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Vanessa