Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not even power on. Returned. I will never buy open box again. Doubt it was even tested
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for bringing this to our attention. I'm sorry to hear about your experience with the product not powering on and the frustration it has caused. It's disappointing when a purchase doesn't meet your expectations, especially with an open box item. Your feedback is important to us, and we will definitely look into this matter to ensure better testing and quality control in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. sometimes it stops responding and you have to unplug and plug back in. i'd defiantly never buy this thing again. you get what you pay for i guess.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I understand that you are dissatisfied with the quality of the product. I's like to see if we could assist, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Worked for two days and quit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for two days and quit. We haven't gotten it to work again yet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your air Blu-ray player. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Not the player you’re looking for.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard DVD player but with a poorly designed interface. Embarrassing really. Only supports a few of the main streaming apps. If you’re looking for Disney+, look elsewhere. We’ll be returning this to bestbuy.
No, I would not recommend this to a friendLG BP175
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a little over one year and now will not play discs at all. Tried the lens cleaner like LG recommended but product still doesn't work. LG product is not worth the money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Does not play blue ray discs, even when new.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not play new blue ray discs, even though Netflix sent additional discs. It plays non blue ray discs. I guess I have to wait until Best Buy is open before a Geek Squad person can check it out.HELP!
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in the first week. Have to take to Geek Squad. If you buy this get the Geek Squad protection
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
The remote doesn’t work reliably
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replace the battery that came in the box, of course, and that didn’t fix it. Too much trouble to send it back, given how rarely I use it, so I’m hoping for the best and will probably regret that.
No, I would not recommend this to a friendWill not connect wirelessly!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero stars, I would. Who sells a product listed as a "Streaming Blu ray Player" that won't connect to wi fi? Save your money and pass on this outdated piece of junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Worst purchase ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst DVD player. The apps don’t work 80% of the time. It cuts off and freezes up in the middle of movies. Please don’t waste your money. I am VERY disappointed in this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Stopped working after 1 week!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using for barely a week it stopped playing my dvds. I kept getting a disc error. I will be returning. This is the 2nd LG blursy/DVD player I've bought that was junk. Do not buy!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage do not buy for streaming it will stop and buffer a million times. I ended up returning it. Absolute garbage product lg should be ashamed of themselves for this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
NOT AS DESCRIBED! NO OPTICAL DIGITAL AUDIO OUTPUT.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because the features said it had: "Number Of Optical Digital Audio Outputs 1". I have a soundbar that has that exact input. This player DOES NOT HAVE THIS PORT. I returned it for a refund.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for bringing this to our attention. We have passed this information to the appropriate team to look into getting corrected. If you are in need of assistance finding a Blu-ray player that fits your needs best, reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Don't..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item is trash. Conveniently outside of the return window, this thing would randomly disconnect. Reconnect. Shut down. Also, does not come with HDMI cable for use. Just move on. Get something $10 better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit disconnecting or shutting down. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
The power converter simply won’t work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never bought this kind of poor-quality product from Best Buy. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box item that stated excellent condition. This was a defective item. The electrical plug on the back of the player was missing. Could not use
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Broken out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so disappointed in this purchase. Right out of the box, it would not play any dvd or blue-ray movies. Returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry you are having trouble playing discs with your BP175. You can troubleshoot this from the following help library article: https://www.lg.com/us/support/product-help/CT30009760-1436992821308-playback-quality-or-errors If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Never got past the setup screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to connect over wireless or hard line. Cheap and shoddy unboxing experience. LG customer service was no help.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not compatible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This will not work with an adaptor at all to use with and older TV will only work with HDMI to HDMI . Now I have wasted $12 on an adaptor. I will be returning this.
No, I would not recommend this to a friendNo wireless connection!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box, set it up, only has a LAN connection!! Demo video online shows option for wireless or LAN, but my setup program only offers LAN!! Total rip off!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette