Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Died in months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.watched a few movies and then the player died after 6 months. Just a black screen no logo, no nothing. powers on and just a black screen.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is definitely not what we expect from our products. I can image how frustrating it is to purchase a Blu-Ray player that stopped working after six months. Please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ
Wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in dec of 2017 I like LG products but not this DVD player it is cheap made and has issues will not turn off sometimes and you have to unplug it from the wall to get it to do so.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble out of your Blu-ray player. Apart from unplugging the unit, waiting 5 seconds and plugging the unit back in, you can also troubleshoot this issue by ensuring the following: The remote control is pointed at the remote sensor of the unit, The remote control is not too far from the unit,There is not an obstacle in the path of the remote control and the unit, The batteries in the remote control are not exhausted. ^CP
Avoid open-box buys
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sold to me without a remote or a manual, though I wasn't informed of this until I'd taken the product home
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you received the package with missing accessories.Please call BestBuy so they can send you the accessories or contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Blue Ray
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival - xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you.~ Tanisha
cannot tell if it is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does it work? Who knows. I bought it because my old one was cordless and I was told this box contained all that I needed. No, it did not contain cords,
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for the misinformation, this unit does not come with AV cables. ^CP
Slow processor - no streaming video
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing this device is good for is playing BlueRays. I can't use any of the other features. It must have a very slow processor 'cause videos constantly buffer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having connectivity issues on your Blu-ray player. You can troubleshoot this from the following help library article: https://www.lg.com/us/support/product-help/CT00000299-1425327159443-network-connection-issues ^CP
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only used three times and then it went dead. Have tried everything but still dead. Unfortunately, cannot locate receipt so cannot return.
No, I would not recommend this to a friendperfect gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gift for elder aunts and they just love it and may buy the same for myself
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.^Venette
STOPPED WORKING AFTER 1 YEAR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Blu-ray player stopped playing blu ray videos after only one year! Very disappointed in LG with this buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Unreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit has potential, but is plagued by freezing up virtually every time I used it. Lg support was great and issued a full refund
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Don't Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the beginning, it would not play any blue ray DVD's. Returned for new item. Within three weeks, same thing, will not play blue ray DVD's!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
Didn't work - Didn't get a full refund.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it, and it didn't work. Brought it back to the store, but it was over a month, and I only got half back for it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t buy for streaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for dvd it's ok! for streaming is very slow, hangs all the time, does not work. I'll give it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are experiencing an issue with streaming using your Blu-ray player. Please contact LG Customer Support so that we can better investigate your issues and assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Unable to utilize primary function.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to utilize the device's primary function for which it was purchased which is to play purchased Blu-ray disc.
No, I would not recommend this to a friendWrong Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wired player and we have wireless needs. Salesman should have sold us what meets our needs. Gave to a friend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Do Not Purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this blu-ray player for my husband for Christmas. You can not view Netflix OR view a Blu-Ray disc without the system freezing up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear you have experienced this issue with the Blu-Ray player you purchased. If you would, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Poor design poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to lan and wouldn’t play a disc without the lan to complete setup. So useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
NOT HAPPY AT ALL
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this item at all. I am going to take this item back as soon as I can to the store 4 my money back.
No, I would not recommend this to a friendDoes not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit would not connect to WiFi. Checked it on two different WiFi systems in two different homes same result. Would not connect - returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you were unable to connect to your router using the BP175. In the future should you need assistance please reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA so we can help you. ^CP
Not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has built lots of great product but this is NOT one of them. Low volume and some difficulty in seeing up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane