Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Poor playback. Skips
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried playing 3 different 4K dvd and had skipping. Returned and bought the Sony.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG Blu-ray player. I am sorry to hear that it was defective and that you had to return it. Your feedback is very important to us and will be shared with our product team.
If you decide to give LG products another try and have concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Stopped ejecting after one use.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used one time and now the eject function doesn't work, rendering the DVD player pretty much useless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Wrong one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was sold the wrong one. This required Ethernet hook up. Had to return and exchange it for correct one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Good Customer Service by LG
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Blue Ray player broke within a month. LG was very nice and efficient for getting a refund.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 months so disappointed would not recommend
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see you are having trouble out of your Blu-Ray player. We would be happy to look into the problems you are experiencing. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Good for everything but Netflix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works good but Netflix. I tried everything to fix it but now I think I may change with a new one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Low quality product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a low quality product. No easy to use. I returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Flakey, returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regularly froze up and required unplugging the power cord to get it operating again. Returned it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
One use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my mother, after 1 use, it could not play any more movies. Do not recommend this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Horrific product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked. Bought two of them and neither worked with my tv at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
DVD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is terrible it cuts off and freezes as well as there are few streaming channels and no way to add more
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having an issue with your Blu-ray player freezing. We would be happy to look into this further with you. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
LG DVD player
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The DVD player was a gift for my mother and she loves it.
I would recommend this to a friendBrand response from LGAnswers
Posted .We love to see this. Thank you for choosing LG. ^Jennifer
Do not buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Do not waste your money. Hasn’t worked right since the day we bought it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
No worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow device no worth it at all I will like to return it but I don’t the box
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not realize it needed an ethernet cable to stream and ended up returning it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
LG Blu ray
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last long, had it about 2 months and it quit working
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Cats 54:10
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst DVD player ever bought do not buy even if it's on sale it's not a goodbye
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not aware it was not wireless connection with internet. Would not have bought it if I’d known.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback regarding the BP175 needing an ethernet connection for internet connectivity and are sorry this did not meet your expectation. If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the player has already stopped,working..... not even a month old.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Broke in less than a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't even had this for a month. Watched 4 DVD's. DVD will not eject now.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette