Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Freezes Up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well in general, but freezes up sometimes so that no buttons on remote or blu-ray player will work, not even power button. Only way to cut off is to unplug from electricity. When I tried to exchange it I was told Best Buy will only take back items within 15 days of sale. I was on day 28. What a ripoff. I didn't even hook up the blu-ray player until I'd had it for 5 days. What a ripoff!
No, I would not recommend this to a friendBlueray player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought a blueray player. Nice quality product. No hassle
I would recommend this to a friendExcellent player.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no issue with this bluray player. Very quiet.
I would recommend this to a friendLG Blue Ray player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Customer Service. Great value and quality. I would recommend Best Buy to anyone.
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Functionality seriously diminished by requiring a Ethernet connection for streaming.
No, I would not recommend this to a friendVery noisy/distracting harddrive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't notice within the return period which I think was because we played a lot of loud action movie … at least I hope that's why. I first noticed when we played a drama which had quite scenes that the drive is noticeably and annoying loud. I wish we played a drama within the return period :). I would have returned it for sure. I just hope it doesn't get worse indicating poor design or reliability.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your Blu-ray player is noisy, but would love to be able to help. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
- Cons mentioned:Remote control
2 years old, wont eject.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 years, wont eject, wont play and the remote is so under powered you need to be standing on top of the unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Blu-ray player
Can't stream
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plays DVDs just fine. But trying to watch Netflix is painful. Pauses frequently. Jumbles captioning--sometimes it presents captions before the words, frequently skips captioning completely, and sometimes will throw a phrase from 30 or 45 seconds ago into the middle of a conversation.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you were unhappy with the Blu-ray player and had troubles with the unit freezing. Our Blu-ray players include a 1 year warranty to cover any manufacturing defects. We would be happy to look into the problems you are experiencing. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Defective out of the Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After viewing a video the only way to eject the disc is to unplug at the power source, plug it back in, and then eject. Sometimes I had to unplug twice to get the disc back. Green indicator light would blink that it was receiving commands from the remote, but would not function, just gave off whirring sound. Even the manual control buttons would not get it to eject. I am beyond disappointed as I have spent over an hour looking for the receipt. It was the cheapest model on sale and in stock and my regrets are great. I bought a top of the line LG laundry set and the washer failed at installation requiring a replacement. Avoiding LG big time going forward.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
- Cons mentioned:Remote control
Worst player I've had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a month ago. Constantly loses connection. Forgets password during connection test. Locks up frequently requiring complete resetting. Happens as least twice a day. Remote does not connect to anything other than LG. Would not recommend this.
No, I would not recommend this to a friend buy one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am interested to buy this product, but I would like to confirm what kind of apps comes with the DVD.
I would recommend this to a friendDon't bother
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mine stopped playing Blue Ray a few months in. I tried contacting LG support and was on the phone with support going round and round. It was the most ridiculous experience I've had with support for anything from any company. Simply, they would not allow the return of the item. The warranty is not supported. I am no longer a customer of LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .The manufacturers warranty is a service warranty, which means that we reserve the right to attempt repair before refunding or exchanging the in-warranty product. We would be happy to send you a box and shipping label to send the Blue Ray player back to our repair center. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, model and serial # and we can set this up for you. Thanks. ^Jennifer
Ms horowitz
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First you sent without the remote, then to replace it you sent without the necesary connecting wires. Fair to poor. Will not buy open package again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Smart Function is Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, the smart function doesn't work or is SOOOOOO slow. When we try to open apps such as Netflix and Hulu, they load about 10% of the time... then crash in the middle of a show. Youtube audio on videos continue playing even after you're back on the home screen. We've been trying to use the player over the last hour and now it's locked up and won't even turn off. Total waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your feedback it is very important to us. It is so terrible to hear that your Blu-ray Player malfunctioned when taking it out of the box. I can understand how inconvenient it may be for your Netflix and Hulu to only load sometimes and crash during a show. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Died after very little use.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this two weeks shy of 3 years ago. Thought it was a nice replacement for a broken one and it did work well for the 12-15 times or less I used it. Now it won’t recognize discs and I’ve tried different ones. Blew out the dust with canned air but really couldn’t see any in the first place. VERY disappointing!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear about the issue you're encountering with your LG - Streaming Audio Blu-ray Player - BP175 not recognizing discs. We understand your disappointment with its importance. No worries, our social media team would be glad to help you sort this issue out. To better assist you with this matter, please send us a private message on Facebook or Twitter at @LGUSSupport, and we'll be glad to assist you with this. `Alice
USB does not support Mac OS Extended or exFat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're an Apple user, please take note: this player will not recognize a USB drive that is formatted in Mac OS Extended or exFat. The player will only recognize FAT and NTFS formatting. Movie files regularly exceed the FAT file-size limitation, and Apple's OSX won't write to NTFS unless you're willing to mess around in Terminal, so this LG player is basically useless for Apple users wanting to play full-length feature movies from a USB drive.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback of the BP175 and are sorry to see this unit did not meet your expectations due to its accepted file formats and file size. If you're in need of some guidance with using your Blu-ray player, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP
- Cons mentioned:Wifi
This unit has no WiFi, only Ethernet cable.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No WiFi. Unless you're still using Ethernet cable, forget it.
No, I would not recommend this to a friend Didn't last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My LG BP175 Blu-ray player worked well for about two months, then it malfunctioned/broke. Nothing but a blank screen. It's cheap, but still not worth the price, too shoddy. By the way I have an LG phone that has worked well for years so I don't have anything against LG. This Blu-ray player, though, is apparently just poorly made.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP
This is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one lasted one day then had no output. Did some troubleshooting to verify it was not the HDMI cable or port. The replacement unit lasted about one month and then also died with no output. Best But was very cooperative and allowed me to return it for a Sony. LG=Life's Good when you don't buy one!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, I am sorry to hear you have experienced these issues with your television! This is not what we expect from our products. If we can assist you in the future, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
not a good thing, I'll explain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.blue tooth is not an advantage, it's a disadvantage if you burn your own cd/dvds, bluetooth will not play them because it recognizes them as pirated disks
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We read your feedback, and we’re sorry the LG - Streaming Audio Blu-ray Player - Black didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.