Customer Ratings & Reviews
- Model:
- BP175
- SKU:
- 5979505
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Streaming Audio Blu-ray Player's ease of use, picture quality, and value for the price. Many appreciate its compact size and the performance it delivers for its price point. While some find the remote control design could be improved and the lack of built-in Wi-Fi a drawback, the positive feedback on its core functionalities outweighs these minor concerns. The player is also praised for its ability to play Blu-ray discs and stream content.
This summary was generated by AI based on customer reviews.
Does not support apps as described.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just received this so I cannot comment on how it works long term, but it does not support the apps advertised, in particular Spotify, which is one of the reasons we bought it. You also cannot add additional apps.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi PS2721, I hate to hear you have experienced these issues with the Blu-Ray player you purchased. If you would, please reach out to us online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Inferior WiFi Reciever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Taken directly from lg.com's product troubleshooting page. "Note: The wireless receiver built in to the Blu-ray Player may not be as strong as other devices." Would not connect to the home wi-fi. That was the only feature it was purchased for. Returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review. I hate to hear you had to return your Blu-ray Player due to the wireless receiver not being strong enough. I can definitely understand how frustrating this may be for you. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Blu Ray Reader Broke in 4 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Blu-Ray reading portion of the machine broke after only 4 weeks of use. It can only play DVDs now, making it pointless since I bought it to use for Blu Rays I gave as a gift.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Terrible, possibly defective.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to boot and navigate through options. The streaming would only work intermittently, every other device in the house worked fine. I was wired, not on WIFI.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Player freezes, jerky streaming apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the Netflix app on the player. It would constantly buffer and have jerky video. Sometimes it would freeze and I would have to unplug the player to reset it. LG support had no useful suggestions.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .You can troubleshoot this issue directly from our help library article found here: http://www.lg.com/us/support/product-help/CT00000299-1425325787062-netflix ^CP
Description sounds Good. Implementation is wanting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Description sounds Good. Implementation is wanting. Would not buy again, S-L-O-W, intermittently working.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we'll need to walk through some troubleshooting for your Blu-ray player. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. Can't open it to eject the dvd that is in it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your unit is seemingly defective. Please contact LG Customer Support so
that we can better investigate and quickly assist you with a resolution. You can contact our Customer Support at 800.243.0000.^Venette
defective products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately the product does not match the description on the website.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette