Customer Ratings & Reviews
- Model:
- CBGS3628N
- SKU:
- 6589298
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Lg 36 inch cooktop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cook top is what I expected, heavy duty grates and nice clean sleek surface, the 24,000 btu center burner works excellent no problems holding temperature, awesome product.
I would recommend this to a friendTo new to tell
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this cooktop installed for 3 months now. It heats well, is easy to clean and looks nice. However, it is a new model with a mother board issue. All 5 illuminated knob lights have gone out at the same time. The repair technician came out and is trying to locate the necessary repair part which is showing not in stock. I will not know what LG plans to do for a few weeks.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Good service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service techs at install. Also product is a welcome upgrade from our old range. Very good and under the Best Buy warranty.
I would recommend this to a friend
High Quality
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality and sleek appearance. Delivery crew that came was fast and on time
I would recommend this to a friendAwesome Cooktop
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look no further, this is the right choice. Love it!
I would recommend this to a friendCooktop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had a few weeks but love the look. Hopefully it works for a long time.
I would recommend this to a friendNice appliance!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cooktop, loses a decent bit of BTU when converted to LP. Looks great in my island!
I would recommend this to a friendAwesome stove!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase! Clean looking stove with great size.
I would recommend this to a friendLq burner studio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had it installed, im in remodeling mode, its very pretty. I like the two gold burners, a nice added feature. Hhaven't used it yet. Still remodeling
I would recommend this to a friendGreat range!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great range - wifi is unnecessary, but it works fantastic!
I would recommend this to a friendGas cooktop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very made product by LG appliances. Great price at Best Buy
I would recommend this to a friendGreat Cooktop, a bit hard to clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great amount of BTU, looks great and connects to the app. Its a bit hard to clean with a corse finish.
I would recommend this to a friendAwesome cooktop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooktop. Gets hotter than most and looks great!
I would recommend this to a friendGreat customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy provided me with excellent service and the best price for the LG Studio gas cooktop.
I would recommend this to a friendStove top
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I would be happy if you could make a stove protector sheet too.
I would recommend this to a friendSelf
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and help from sale person explain about installing
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Looking forward to free installation with total tech
I would recommend this to a friendStove review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this stove, it wasn't going to fit our kitchen. We had a tech guy come to our home, and did measurements and gave us 2 offers on a stove, but those options entailed us cutting into the granite in our kitchen. We really didn't receive other options when asked so we cancelled our order. The tech coming to our home was pretty useless. He did his job don't get me wrong, it was just that the measurements still didn't match any options and we are just left confused.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jose. Thank you for sharing your experience with the LG Cooktop (CBGS3628S) model. We understand your concern about a purchase that doesn't fit your space, especially after a tech visit that didn't provide clear options. We strive to provide exceptional services and ensure a smooth and seamless experience. If you decide to explore other appliances, we recommend asking for a detailed consultation to ensure all measurements and fitting options are accurately discussed.
If you need further assistance or have any questions, please feel free to send us a private message on social media @LGUSSupport. We're here to help you navigate this situation. We appreciate your patience. ^Juvy
Worst experience with Best Buy delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not product review it is an overall experience with my order through Best Buy. Its a very worst experience i ever had with Best Buy with multiple delays for delivering my appliances and I am never going to buy or suggest to buy any appliances from Best Buy again. I spent hours and hours of time talking to agents with no resolution.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience. We are truly sorry to hear about the challenges you faced with your Best Buy delivery. We understand how frustrating it can be to encounter multiple delays and spend hours seeking resolution on your LG Cooktop (CBGS3628S) model. Your feedback is valuable to us, and we will use it to improve our services. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you receive the level of service you rightfully deserve. ^Juvy
