Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1380 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and excellent battery life of the TONE Platinum Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the comfortable fit and lightweight design. However, some users mention occasional connection issues and a desire for improved Bluetooth range and potentially higher volume. A few customers also suggest that the price point could be more competitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,380 reviews
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Nice Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are good for everyday use. In the car, at the gym, for work etc. They're also pretty comfortable around the neck.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love Them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Cute -lightweight -durable -easy to use -great battery life Cons -noise cancellation/isolation could be better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an old headset and have been very pleased with the new one. This one is a lot more clear than the old one of the same kind.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Outstanding

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this item on an advancement. The battery life is incredible alongside the remote range. It energizes rapidly and holds it well. I prescribe the 2-year substitution design also. It is qualified to have the assurance to appreciate it for the whole deal.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Cool color

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the platinum color, it's flexibility and durability. But I have problems with not being able to connect to both of my phones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounds Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these headphones are pretty good. I like the volume control buttons, but I sometimes get interference when I am on a call and using the headphones. I can hear my own voice echoing. I also am not that impressed with the battery life. But I like the range of these... I can leave my phone at my desk and walk to the other side of my work area; that's about 6 rows of cubicles without losing signal (about 100 steps).

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Great Headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Limited area between phone and headset, approx. 15-20 ft before it looses connection. Other than that, it works great at this time!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    OK product for what it costs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds ok but the headphones these replaced sounded better and were $15. Cheap enough to not care if they only last a year or two

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great heatset

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the LG brand. I’ve owned several pairs of wireless headphones and these by far have been the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sounds of perfection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound. I got these as an upgrade to the infinium, and I have to say they LG has outdone themselves with these. Much better design and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent BT earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of sound quality, these are the best BT earbuds I've owned to date. I moved up from the Jabra Rox Wireless, which are also great earbuds but battery would go after about only 3.5 hours. The LG Tone Platinums fit my lifestyle, as I love having the unit wrapped around my neck snd ready to go just by pulling out the earbuds. They are so light that I forget I have them on, vs a set of earbuds you pull out of a pouch or pocket (nothing to wrap, just retract. So this style of earbuds may or may not fit your style. Also the battery seems to work longer, so far got 8 hours. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    good for walking and working around the house

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this LG very much, Very comfortable to wear and unobtrusive in restaurants or walking. Would definitely buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent listening componets

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product however it's becoming over priced and warrant you to expensive. It is always my first choice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second one, tried other brands and this is the best. The sound quality is awesome. I recommended this to friends

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Clear sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset was easy to set up, incoming sound from phone calls are clear as well as microphone picking up my voice. Bluetooth range is about 40 ft. The headset vibrates for phone incoming calls, a plus for me. The controls are also easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very nice quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality. But the plastic gets really hot if you leave it inside the car,... to hot to place it around your neck

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and a great product. Didn't like having something around my neck. But the product and sound were great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Tone Platinum Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are good for the most part and there is a love/hate relationship as far as the retractable earpieces. love that they retract but they are evidently very fragile and after a while the earpiece will quit working even if you are extremely careful when pulling them out. believe me i know as i have went though several pairs so word of advice if your going to buy them make sure you get the protection plan because you will be taking them back for an exchange.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Good but fragile

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to make calls mostly. Fortunately I bought the 2 year warranty because I went through 6 sets. They finally stopped carrying this model and I had to switch but they no longer offer the warranty. They were great when they worked. Not long after you started using them the would stop connecting to the phone without being being beaten.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Heavy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is not that great for calls and music. It's heavier than my old LG Tone that did not retract. I've gone back to my old LG Tone for comfort. My husband loves this item and he says it sounds great to him and it's comfortable. But not me.

    I would recommend this to a friend