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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1380 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and excellent battery life of the TONE Platinum Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the comfortable fit and lightweight design. However, some users mention occasional connection issues and a desire for improved Bluetooth range and potentially higher volume. A few customers also suggest that the price point could be more competitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 63 reviews
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    best neck style headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have amazing sound and clarity for phone calls. Ambient noise is filtered out well, phone calls in a moving car with the window rolled down are clear as a bell. Good sound quality for music as well, not audiophile level good but more than adequate. They are so light I forget I have them around my neck. The retracting ear buds are smooth and easy to operate. On top of all this the battery life is spectacular! I can easily go days with moderate use for phone calls only. It even lasts better than 24 hours with heavy use for both music and calls.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones for all purposes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I used to have the HBS-900 and I upgraded to these. They are amazing and great for all-purpose use. The retractable earbuds are the best and I can never go back to the magnetic ones. Sound quality is great and the sleek design is very fashionable. They easilly tuck under my collared shirt at work or under a t-shirt or polo outside of work ours. I have these on all the time and 90% of the people I meet dont even see them. So they are perfect and would highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent headset!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been purchasing the LG line of Bluetooth headsets for the past 5 years through Best Buy. I have yet to be disappointed with the quality. The Harman/Kardon speakers are excellent, with just the right amount of bass boost. Hands free calling is a must in my line of work, and is crystal clear. I also love the fact that the ear buds are retractable, and when not in use I barely realize I'm wearing the headset, due to it being so light weight. Love 'em!!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort, Sound quality

    Rated 5 out of 5 stars

    Lg Tone Platinum Wireless In-ear/neck Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Lg - Tone Platinum Wireless In-ear Behind-the-neck Headphones in Silver I just started using and are awesome. The quality of sound and voice are outstanding and the blue tooth is great. Light and comfortable to wear all the time while working.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    The ear piece is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth works perfect. The sound is clear. The battery last for a long time before it runs out. Infect, I'll surely recommend this ear piece to everyone who is looking for Bluetooth

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great bluetooth headphones; comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good mic with noise canceling; love the retractable earbuds; very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Excellent headphones. Recommend them to everyone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality, the length that the battery lasts (12+ hours of constant use), ease of use. Love that the earbuds retract. I always recommend them to people who ask about them.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Absolutely the best . . .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third LG Tone headphones and they are by far the best. I was upgrading my last pair of LG Tones 900 series and I bought the Beats, then the Bose, and both just hurt my ears. The Beats had good base, the Bose really had a good sound, but both just hurt my ears. I then went back to my old favorite brand and these were perfect. They have the best app that works with my Android phone, which works great with phone calls, and text messages spoken to me. The ear buds feel good and the sound is very good. Very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the quality and the sound. The reason that I did not give five stars is because the controls on the unit are A Little hard to Control with out looking at them when hanging around your neck. Very easy to use Bluetooth it links up easily.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey, but worth the money. Get the warranty and you are sure to get your money's worth. I've had several Bluetooth ear pieces. Some weren't worth the money, some were great, but stopped working after the standard warranty. I've learned my lesson. I've had these over a month, so far, they are PERFECT!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great sound, easy connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound great, they connect to Bluetooth easily. They were purchased for use to connect to a landline Bluetooth for work and it works well for that purpose but there are several people who answer the same phone so the functions don't always work like they should.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Excellent headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for work as I take calls frequently while working. They offer excellent sound quality, whether you are making a call or listening to music. The retractable earbuds are great as they don't get in the way when not in use. If you choose to download the app, it offers extra features such as: button customization, voice memos and messages. The battery life is also great. One can easily get 11-12 hrs with regular use, Overall, they are an excellent bluetooth headset.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Retractable ear buds are great Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Retractable earbuds are nice sound quality is great but when working or sweating microphone seems to have issues

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Easy to use. Good sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blue tooth found my phone and connected easily. The bass is great. Clear sounds. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Awesome speakers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the sound quality. Had the LG Tone Infinum prior to getting this Platinum. Both are very nice but had to get the Platinum. I love how it wraps nicely around my short neck. I wear it all day at work, at the gym, at home while doing chores. The battery lasts a long time, longer than the Infinum. It also connects very quickly to Bluetooth on my phone or wireless soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Comfort

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with Bluetooth. Comfortable and easy to wear. Great headphones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth

    Rated 5 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. This product is reliable and holds a charge well. The retractedable ear buds are the best part. My old headset didn't have them and I was always having them get in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Great sounding Bluetooth headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, good sound, retractable ear buds, 3 sizes of ear pieces

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Great Bluetooth headset for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most user friendly headset. Calls are very clear both ways. Retractable ear buds are great too. Overall great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Clear, crisp conversations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Bluetooth for the price. Easy to pair, answer and make calls and very god quality

    I would recommend this to a friend