Customers often highlight the superb sound quality and excellent battery life of the TONE Platinum Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the comfortable fit and lightweight design. However, some users mention occasional connection issues and a desire for improved Bluetooth range and potentially higher volume. A few customers also suggest that the price point could be more competitive.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,380 reviews
Pros mentioned:
Comfort, Sound quality
Rated 5 out of 5 stars
Favorite ones yet!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had the original LG earbuds and the last 950's. These are hands down the best! They have a very durable feel to them and a high quality sound. The retractable cords feel much strong then previous model.
I would recommend this to a friend
Rated 4 out of 5 stars
Solid
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product although long term use the retracktible guides start to fail.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 2 out of 5 stars
Not worth it.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These seem like really good headphones, but they only work for about 3 months and then fail. Trying to get them repaired thru LG is the worst experiences I have ever had with a business. If you still think these would be a good choice, make sure you buy the extra coverage, at least then you might be able to get them fixed.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Black
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
You must push buds in all the way!
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
These really do sound awesome. But they'll sound like junk if you don't push the buds as far as they'll go in your ear. I was about to return them and write another trashy review, but then realized I didn't have them all the way in. Then the bass came alive!
I have had zero connectivity issues with my iPhone. Phone calls sound great (both ways). The only thing I'm concerned with is the retractable cables seem really thin and flimsy and that makes me nervous. I sprang for the geek squad warranty because I won't be surprised if they break.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Black
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
Great Heaphones
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have owned serveral models of the LG Tone serious each lasting less then two years. I cannot complain about the previous models and i will not complaint about the HBS 1100 they are great. Sounds amazing, looking forward getting good use out of then.
I would recommend this to a friend
Cons mentioned:
Price
Rated 1 out of 5 stars
most poor quality
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
i have buy almost every model of L.G. Wireless headphones. This last product HBS 1100 IS the worst ever seen in my life. should be its original price 10 dollars only.. very poor voice phone quality as well as music..it looks like 10 dollars cheap headset.. may be other brand's cheap headsets are more good than this.. L.G. has registered the patent of behind neck, but they are not obtaining the advantages of it.. HBS 910 was good ,but there is not a single piece in any other store. i have back my 910 and buy this1100 .. i feel stupid
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Great product with great sound quality
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have used these for a couple months now and they continue to work amassing with no issues
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Black
I would recommend this to a friend
Pros mentioned:
Comfort
Rated 2 out of 5 stars
expected more
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sound quality is rather poor. I bought these for use with my cell phone. Clarity is rather poor in these. The quality is average. But expected better for the price. They are comfortable to wear, and easy to use tho. I have tried many different headsets. I find blue parrot to be one of the best, but nothing is better than my Bose earbuds with the built in microphone. The cord is a pain but I never miss a word said with them.
No, I would not recommend this to a friend
Rated 2 out of 5 stars
Good while they last
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've had these for 6 months and they just died on me. When they're fully charged I'll get maybe 30 minutes of use out of them and then the volume will drop drastically to a whisper in both ear buds. For the price, these should last years, so 6 months just doesn't cut it. This is my 2nd pair of high end LG Tones but I'll have to look elsewhere now.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Gold
No, I would not recommend this to a friend
Brand response from LGAnswers
Posted .
Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
LG headset for great sound
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The LG headset is awesome. I love the sound and the design of the headset. I like it so much I have purchased 3 headsets for friends as gifts.
I would recommend this to a friend
Pros mentioned:
Sound quality
Rated 2 out of 5 stars
Poor microphone
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've been using the LG HBS750 for years and thought I would upgrade to the new LG HBS1100. Huge mistake...if you intend to use this as anything other than for music. Every caller tells me that they can't hear me during a phone call. No issues or complaints when I used the HBS750. For a $200 Bluetooth headset you would think that the performance would be improved over the earlier versions. It is fine for listening to music but that is not what I purchased this for.
No, I would not recommend this to a friend
Cons mentioned:
Connection
Rated 1 out of 5 stars
Love the old and hate the new
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't get me wrong I love the LG tones and have had so many set of the from day one, to the point where I would just give them away to close friends and family who asked how did I like them. But this pair and the one below it have to be some of the worst tones I have ever had when it came to staying connected to my phone. When its any other place then my shirt pocket it works perfectly and sounds amazing but as soon as I put it any other place it just gives up and buzz and trying to connect.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Gold
No, I would not recommend this to a friend
Rated 1 out of 5 stars
AVOID ...
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wireless earphones was researched and decided upon the LG HBS1100. After 8 months of use returned defective product to LG for replacement under warranty. Replacement unit failed after three months. LG would not honor warranty from receipt of the new replacement. Now left with expensive piece of trash.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Gold
No, I would not recommend this to a friend
Rated 1 out of 5 stars
very poor quality
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
i have buy every bluetooth of L.G. But this platinum has disappointed me. i used 910 model. and it was the best. i give back and buy platinum and i was surprised even a new model and why this is as poor as another . .i dont understand why L.G. has stopped selling of 910. yhis platinum product is not worth a 10 dollars more. now i will never buy L.G. bluetooth speakers
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Black
No, I would not recommend this to a friend
Pros mentioned:
Sound quality
Rated 1 out of 5 stars
only worked for 4 weeks
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
when i first got it, i was delighfully surprised at the improvement in sound over the previous versions. One day i was walking and the headset wouldn't responld to the on/off switch. So i disconnected it from the phone and cfharged it. Now, after 4 weeks, it no longer charges. i'm contacting the vendor regarding the issue. Seems like none of these LG bluetooth headsets, besides the sport, are good with perspiration
No, I would not recommend this to a friend
Rated 2 out of 5 stars
I can hear caller but they cannot hear me.
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Tried 3 sets. Refurbished and 2 new. All were the same.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Gold
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Stop working after two months
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My new Very expenses LG platinum Bluetooth headset Stop working after two months. The audio quality of this very expensive device is less than marginal. Now I have to take time to fill out paperwork and send it back to LG for replacement.
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Black
No, I would not recommend this to a friend
Rated 1 out of 5 stars
weak case
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you buy these they will break as seen in other reviews.
The warranty says they will not fix it if it has physical damage.
I don't know if the best buy warranty will cover it. Contacting LG for a straight answer was a joke.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Very good
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This may be one of the best wireless headset around!!!
This review is from LG - TONE Platinum Wireless In-Ear Behind-the-Neck Headphones - Gold
I would recommend this to a friend
Rated 2 out of 5 stars
Eh! So so
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works when it wants too. Kept losing sync even few feet away annoying