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Customer Ratings & Reviews

Model:
HBS-780.ACBBBKI
SKU:
5776901
Your price for this item is $39.99
Clearance
The comparable value price is $69.99

Customer reviews

Rating 4.1 out of 5 stars with 2005 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the TONE PRO HBS-780 Bluetooth Headset. They particularly appreciate the sound quality, battery life, comfort, and affordability of the product. Some users also find it easy to use and lightweight. However, a few customers have expressed concerns about the design, volume, fit, ear buds, and magnet.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,005 reviews
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes some getting use to. But gets the job done...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    One bud stop working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had multiple pairs and one bud always go out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for 2 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad product just goes out in about 2-3 months.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not to durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 3 times for boyfriend he’s a ups driver.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bluetooth earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There my boyfriend's so I do t know how they work!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked fine in the beginning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few months of use, no sound from headset..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as I left my GOOD headphones at the Deer Lease. The ear pieces do not stay in the headset as the magnets do not work properly. Also the wires are not retractable and bothersome.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP LG

  • Rated 1 out of 5 stars

    Too Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things feel like someone is sticking a foot in your ear. VERY uncomfortable. The neck or shoulder part is not sturdy enough so if you are wearing them while trying to do situps then they will fall off. They only stay on if you are sitting upright. The wires to the speakers are extremely thin and although I have not broken either one of those wires I often feel like it will be easy to do. I had a cheap set of Motorola Earbuds that were better all-around than these. I do not recommend this LG headset at all, even if they were $10...too big for your ears..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the replacements for my old 750's that I lost. I should have searched harder for them. These worked great for about a month and then the sound would not play loud at all. I tried everything, including pairing them with a different phone to rule out any issues with my phone. These headphones began to just randomly disconnect and reconnect. Sometimes I would be working with the phone right next to me and listening to music or watching a video and they would disconnect. I ended up buying a cheap knockoff pair after attempting to submit a support ticket with LG and finding out that they don't even have an option for these in their online support form. What a waste of time and money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Volume is very low

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume level was very low I turned up the volume level to high and the volume was still very low. When I returned the earphones the sale's rep said that this is a common problem with this brand.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Volume not clear or good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item last month and wouldn’t recommend this product to anyone. Useless earpieces volume calling out or receiving calls horrible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed to work for me. I could hear the person calling me clearly however the persons I was talking to said that it would cut out or get very soft like I was too far away from the mic. After a week, I returned them and bought a Jabra headset.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy another brand and don’t waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace these three times before the one year warranty ran out; and then the day after the one year warranty ran out, they broke again. I’m not hard on electronics at all and attempted to get these Bluetooth earbuds instead of using my Bose wired earbuds. Needless to say, each pair had electrical shortages in them. Waste of money, don’t purchase. Not to mention, the support I received from LG was less than spectacular. My friend also purchased another LG pair and had the exact same issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Wiring is frail

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds are good but the wiring doesn’t stand up to everyday use and then sound doesn’t work in one of the earbuds. Sits in drawer collecting dust.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Go with another brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought the pro version thinking that it would be better than the basic pair. That was not the case. I used these bluetooth earphones everyday for about 8 hours each day. After about a month of constant use, one of the earpiece would not play sound, and the sound would go in and out as if it was they were shorting out. If you get these, I definitely recommend buying the service plan with them. Every time I had a problem with the sound or volume buttons not working, I would just return them for another pair.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for your time and purchasing our headset. I want to personally thank you for sharing your important quality and design concerns. Your comments are greatly appreciated and fundamental in improving our quality and design. Drop us a line on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what is going on with your headset. ^CP LG

  • Rated 2 out of 5 stars

    Terrible headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned a headset because of the static and clicking noises coming out of the earbuds and got this new one had to pay the different because this one was more expensive and this one started doing the same thing the same day

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If you're still experiencing issues with your headset, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP LG

  • Rated 2 out of 5 stars

    Uncomfortable buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like these... But the housing for the actual buds is uncomfortable. The plastic bud housing is just too big and isn't comfortable in the ear for more than 2 minutes. The old 750s are way better.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Lg headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds are way too big and cumbersome The wires are to flimsy The wire that keeps around the neck needs to be stiffer

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks for your feedback regarding this headset! We'll shoot this over to our R&D to review for future design consideration. ^RW LG

  • Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones very beginning of April 2017 and now at end of June 2017 the right earbud does not work. I'm glad I bought the protection plan and got a new pair but I can't believe they broke so fast.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unhappy with the cord management, returned for retractable cord unit. sound ok & has incoming call vibrate option

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the headset did not meet your expectations. ^CP LG