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Customer Ratings & Reviews

Model:
HBS-780.ACBBBKI
SKU:
5776901
Your price for this item is $39.99
Clearance
The comparable value price is $69.99

Customer reviews

Rating 4.1 out of 5 stars with 2005 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the TONE PRO HBS-780 Bluetooth Headset. They particularly appreciate the sound quality, battery life, comfort, and affordability of the product. Some users also find it easy to use and lightweight. However, a few customers have expressed concerns about the design, volume, fit, ear buds, and magnet.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,005 reviews
  • Rated 2 out of 5 stars

    Not best LG can do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had her old lg tone for years and they sounded good untill the end. These new ones it's very hard to hear her on phone calls unless she holds the buds a certain way. Not happy with purchase.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thanks for sharing your feedback. We take our consumer feedback into consideration for research, design, and growth opportunities. I will be happy to pass along this information to our Design Team. Please feel free to reconnect with us directly should you have any other questions or concerns via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Rated 2 out of 5 stars

    Marginal Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not too happy with these set of earphones. I'm not sure why they made them so bulgy. I'm having an issue constantly charging them, maybe I have a defected set. But, I would still recommend them.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      First, allow me to thank you for purchasing our headset and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. If you have not already, Please reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA so we can help you with this. ^CP LG

  • Rated 2 out of 5 stars

    Poor sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reception when talking on your phone was good on other end , but tinny on headset. Poor speaker quality. Prompts were good, easy to use. Wouldn't buy this again. Insignia brand much better sound quality.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wiring issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones worked great at first but stopped after a few months. The headphones stopped working in one ear and then neither would work unless you held them in an unrealistic position

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    No bass/very low

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in the sound quality of this project. The generation before was actually better. I do not recommend this headphone

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If you feel like the sound quality needs to be addressed, please don't hesitate to reach out to our support team on Twitter via @LGUSSupport or on facebook at www.facebook.com/LGSupportUSA ^CP LG

  • Rated 2 out of 5 stars

    LG Bluetooth headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked well in the beginning. After a few months, there was a shortage in the ear pieces. I returned them. If you purchase be sure to get the extended warranty.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on my third LG Tone Pro and I am still having issues. This is such a disappointment. The wires are very brittle and the sound quality is terrible. I would not recommend!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP LG

  • Rated 1 out of 5 stars

    must be a defect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of LG tone prior to this purchase that I bought from T-mobile and they stopped working, first the left ear then later on the right. Bought these Tone Pro HBS-780 on May 31, 2017 and today is 10/10/2017 but they stopped working 2 weeks ago. First the left ear went out about a month and a half ago and then the right ear. Its only been less than 5 months and money is wasted. Not to mention the bud never stays in the socket when not in use they constantly fall out. I'm disappointed that I wasted my money on these.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good Bluetooth headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is muffled. The magnet does not keep the ear buds in place. They keep falling out. Not a good LG product. For the quality the price should be less than $30.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If you're in need of some guidance with using your headset, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP LG

  • Rated 2 out of 5 stars

    Mediocre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones constantly disconnected from my phone and would die very quickly. Not very reliable either, one of the ear pieces broke within the first week of owning them.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook www.facebook.com/LGSupportUSA so we can get more info and see what we can do. ^CP LG

  • Rated 2 out of 5 stars

    Ok Earbud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping for a better product from LG. Sometimes there is a lot of static in the ear pieces during a conversation. There are better ones on the market for the same price

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is far from what we expect in regards to the performance of our headset. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP LG

  • Rated 2 out of 5 stars

    Doesn’t last long

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG use to have better quality headphones a couple of years ago but lately my headphones have not been lasting one full year. Quality has went downhill.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure is would recommend this bluetooth headset. The only device it will connect with is a my cell phone. It won't work with any of my other items with bluetooth.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      If you're in need of some guidance with using your headset, please head to our support page at @LGUSSupport on Twitter so a specialist can help out. ^CP LG

  • Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't the 1st pair of LG headphones but i did notice that they both have poor reception, my calls will sometimes sound muffled or sometimes I can't hear anything.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased 10 different LG Tones and none of them have lasted. I love the style and the ease of setting them up but the warranty is terrible!!

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Dissatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality! Had better knock odds sound better. Inconvenient ear buds, smallest size is still too large for ears.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter so that we can dig into this a little more for you. ^CP LG

  • Rated 2 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item and the sound quality was not good. Everyone I would call said I sounded like I was under water.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP LG

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm grateful for my lg headphones. At least I know they won't die out for an entire year.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this item. I couldn’t hear the other person clearly. The only thing is good for is listing to music.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you so much for the feedback. We have filed a complaint on your behalf to let our R&D team know your dissatisfaction with our headset. We appreciate you taking the time to let us know what is going on so we can improve. ^CP LG

  • Rated 2 out of 5 stars

    I kept them a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough bass and they disconnect at about 15 feet from phone. I used them on an S5 and an s7 and people kept telling me I sounded like I was under water.

    No, I would not recommend this to a friend