Customer Ratings & Reviews
- Model:
- 27GN800-B
- SKU:
- 6437476
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the UltraGear 27” IPS QHD monitor's exceptional picture quality, smooth refresh rate, and vibrant colors as significant strengths. Many appreciate its value for the price and ease of use, while some find the stand design and lack of integrated speakers to be drawbacks. A few users reported issues with screen quality, highlighting the need for quality control. Overall, the monitor receives positive feedback for its gaming performance and HDR capabilities.
This summary was generated by AI based on customer reviews.
When am I supposed to get my money back?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor did not come when it said it would, and no return is being issued.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gianna. Thank you for sharing your experience with us. We understand that you were expecting the LG Monitor (27GN800-B) model to arrive on time and are frustrated with the situation regarding the return process. We strive to provide exceptional services and ensure a smooth experience.
To start, we recommend checking your order status through the tracking number provided or reaching out to the retailer directly (Best Buy customer service) at 888-237-8289 to confirm the shipping details. Additionally, if the return request is not being processed, it could be helpful to verify the return policy with the retailer you purchased from.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience and look forward to helping you. ^Juvy
Absolute trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all it’s ridiculous how you cant tilt it at all! Mine was apparently defective because when i connected it notbing hapoened. Really annoyed!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jedi. Thank you for taking the time to share your feedback regarding the LG Monitor (27GN800-B) model. We're sorry to hear about the inability to tilt the monitor and the defective unit you received. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-monitor-guided-help-page--1427752828862. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Hi
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had dead pixel Unfortunately had to return it. It was open box so i guess thats why
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Defective after 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the "salt and pepper" lines down the monitor in just under 2 months. Cant return and LG support doesnt respond. Highly recommend avoiding
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, There! Thank you for bringing your concerns regarding the 27GN800-B monitor to our attention. We apologize for any inconvenience you have experienced and appreciate your feedback.
We understand that the appearance of "salt and pepper" lines on your monitor within just two months is frustrating. We strive to ensure the highest quality standards for our products, and we apologize if this issue has occurred with your device.
To better assist you, we kindly ask you to reach out to us Facebook or X, and we'd be more than happy to assist you! ^James.
Just a dud? 6 stuck pixels out the box!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 27 inch LG panel has 6 to 7 bad pixels 3 red and 3 green but one looks like a double pixel close together. Taking this straight back to the store. Not even going to bother to set it up. I should add my Nano 85 LG 4k TV is great on the other hand, and I will continue to buy LG, this one was just a dud.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Total Bust
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment the monitor stopped working and had lines in the screen after two months. Not to mention my favorite part of the monitor shutting off mid games because it wanted to go into power save mode. Honestly the monitor was awesome looked good while it worked
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Trust the Negative reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trust the negative reviews. I've had this Monitor for a total of 2-3 days and I already have sharp lines going horizontally across my screen. I noticed while playing Warzone, backed out in hopes it was just the game and nope. Fantastic. Good thing I have time to return it tomorrow. I'll be purchasing another brand. My Asus monitors NEVER gave me any issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
OnTrac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OnTrac have mentioned that my product has been delivered on my front door, but that was a lie, I asked all my neighbors if they’ve received the package on accident but none have. I don’t know if it’s a error or whatever is going on, can someone just help me out here.
I would recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Buyer beware super short nonstandard cord.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of ghetto bs is this. Not sure how good the actual monitor is... but the power cord isn't standard and it's a good 2 feet shorter... now I'll have to end up redoing my entire setup for a freaking power cord.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Make sure you do not get a faulty product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor was damaged. Got a pink screen. I had to return the item. This was the second item I bought from BestBuy that turned out broken. The first was the PC, which I gave a good review before it started acting up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
Was great until it died luckily within return poli
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality control is not perfect. We just got one that passed by mistake. Shock since we purchased from Best Buy and nver had any problems before this and another electronic purchased
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
To dim for my liking
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brighteness was to dim for my liking, it did not meet my expectations
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on your LG Monitor (27GN800-B) model. We understand your concern about the brightness of your unit didn’t meet your expectations. We strive to provide high-quality products that exceed our customer's needs. For help, use the on-screen menu to adjust the brightness settings. You can usually find these options under the display settings. Ensure that your monitor’s firmware is up-to-date. Sometimes, firmware updates can enhance performance and address issues. For additional help, visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-a-dark-picture--20153185248037. If you need further assistance, you can reach out to us on social media @LGUSSupport. We’re here to help and want to ensure you’re satisfied with your purchase. ^Juvy
check for dead pixels.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had dead pixels. Not Best Buy’s fault it’s the factories fault.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We're truly sorry to hear about the dead pixels you encountered with your LG Monitor (27GN800-B) model. We understand how frustrating this must be, and we genuinely appreciate you taking the time to share your experience with us. While we strive to offer products of the highest quality, we recognize that issues like this can occur, and we apologize for any inconvenience it has caused. Please know that we value your feedback, and we will use it to improve our services. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen-CT10000018-20150933240306. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Do not but!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash stops working after warranty ends! There is no picture at all. It can connect to external speakers but it won’t display anything!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you by going over your repair options, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for less then 2 month turn it on one day to it freaking out and makeing all kinds of noises
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
- Pros mentioned:PriceCons mentioned:Stand
Good value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At 27" 1440p might not be enough for some people, but that's not what this monitor's about. For $200 you get 1440p AND 144hz? If this thing goes on sale buy it. Stand isn't adjustable which sucks, but you have to make some sacrifices to reach these levels of value.
I would recommend this to a friend Bad product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a malfunction one! Not good! Not recommended! Had to returned it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Amazing display for my Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing display for my Laptop. The only flaw is the Gaming crosshair is smaller then what Asus uses for their displays. Still give it solid 5* I'm also glad I can use the full 144hz as well. Thanks LG for making a great display
I would recommend this to a friend- Pros mentioned:Price
LG ULTRAGEAR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck. You can tell an unreal significant difference in your game play. I guess I like it so much I purchased two of them!!!
I would recommend this to a friend - Pros mentioned:Color
Fantastic monitor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic monitor, I hook it up to my gaming laptop when it's at home and Enjoy games. Very bright and vibrant colors. I love the 144hz as well. So affordable on sale as well.
I would recommend this to a friend