Customer Ratings & Reviews

Hello there. Thank you for sharing your experience with the LG UltraGear 27" QHD 240Hz Monitor. We understand that the screen performance while gaming didn't meet your expectations. Your feedback is important, and we'd like to assist you further. We understand your inquiry regarding the screen going black. As a troubleshooting step, please try using a different high-quality HDMI or DisplayPort cable to ensure a stable connection.
https://www.bestbuy.com/product/lg-ultragear-27-qhd-240hz-1ms-nvidia-g-sync-and-amd-freesync-premium-with-displayhdr-400-hdmi-displayport-usb-black/JJ8VPZRS8X
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hi, Patrick. Thank you for taking the time to share your experience with the LG Monitor (27GR83Q-B) model. We understand your concern about the display issue and the dead pixels, especially after only 17 months of use. We strive to provide high-quality products that exceed our customers' needs and expectations.
Regarding the display, sometimes issues like this can be related to a malfunctioning component or a software setting. We recommend troubleshooting the connection cables and ensuring the monitor is connected to a stable power source. For more guidance, visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-a-blank-screen--20153188064348. If the problem persists, we’d be happy to explore further steps or even service options.



Please send us a private message on social media @LGUSSupport, and our team will gladly assist you with additional troubleshooting or explore other solutions to help resolve the situation. ^Juvy

Hello, Beth. We apologize for the inconvenience you've encountered with your LG 27GR83Q-B
27" UltraGear™ QHD 1ms 240Hz Gaming Monitor with NVIDIA® G-SYNC® Compatible. Our aim is to provide high-quality products, and we regret to hear about the issues you've experienced.

We recommend reaching out to us directly on Facebook or Twitter at @LGUSSupport with your contact details and product information, so that we can assist you promptly. Regarding the dead pixels and the shadow vignette, we take product quality seriously and will work to address these issues for you.

In addition, we appreciate your feedback about the monitor height adjustment, and we will consider this as we continue to improve our product offerings.

Thank you for bringing this to our attention, and we look forward to assisting you further to ensure your satisfaction with our products. ^Luisa

Hi, Timothy. Thank you for sharing your experience with the LG Monitor (27GR83Q-B) model. We appreciate your feedback and apologize for the inconvenience caused by the presence of dust particles under the screen. At LG, we strive to ensure the highest quality standards for our products, including their packaging and shipping. We regret that in this instance, our usual standards were not met. If there's anything else we can do to assist you or if you have further concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy

Hi, Ryan. Thank you for reaching out and sharing what’s happening with your LG Monitor (27GR83Q‑B) model. We understand the importance of having a monitor perform reliably, especially after only 10 months of use. A helpful step you can try is performing a power cycle by unplugging the monitor for about 60 seconds, then reconnecting it and testing with a different display port or HDMI cable to rule out signal inconsistencies. For more guidance, visit https://www.lg.com/us/support/product/lg-27GR83Q-B.AUS. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about waiting on a product like your LG Monitor (27GR83Q-B) model, especially when you're eager to start using it. Since it appears the monitor hasn’t been handed off to UPS yet, we recommend continuing to work with Best Buy customer service at 888-237-8289 as the retailer responsible for fulfillment.

To escalate the situation, you can request to speak directly with a manager at Best Buy or check their online support channels for additional assistance. If you continue to encounter challenges, feel free to reach out to us privately on social media @LGUSSupport with your purchase details. While we can’t directly intervene in the shipping process, we’re happy to provide guidance or explore further options.

We appreciate your patience and hope you’ll receive your monitor soon to enjoy its performance. ^Juvy

Hi, Drout. Thank you for sharing your experience with the LG Monitor (27GR83Q‑B) model. We understand when a display stops working, especially after only two years of use.

A helpful first step is to check that the monitor’s power cable and adapter are securely connected and that the outlet is functioning. If the power LED is on but the screen remains blank, try connecting the monitor to a different device or using another cable (HDMI/DisplayPort) to rule out signal issues. Performing a power reset—unplugging the monitor for 5 minutes and then reconnecting—can sometimes clear internal faults. More guidance here: https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-a-blank-screen--20153188064348. If the monitor continues to show no display after these checks, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Hello, Christy. Thank you for sharing your experience with us regarding your LG monitor model 27GR83Q-B. We understand your frustration and appreciate your feedback. To address this issue effectively, please send us a private message on our social media platform via @LGUSSupport. Our team is dedicated to assisting you with resolving the issue promptly. Your satisfaction is important to us, and we're committed to ensuring you have a positive experience with our products. We look forward to working with you to resolve this matter. ^Sam

Hello there! Thank you for sharing your experience with us. We're concerned to hear that you're dissatisfied with the picture quality and power cord length of your 27GR83Q-B monitor. Your feedback is important, and we'd like to assist you further. Ensuring that the monitor settings are optimized and checking the connection cables might help improve the picture quality. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Junel

Hi, ChristopherD. Thank you for taking the time to share your feedback regarding your experience with our customer service on your LG Monitor (27GR83Q) model. We sincerely apologize for the rude behavior displayed by our pick-up employee and any inconvenience caused by the lack of communication. We understand your disappointment and frustration. Your feedback is valuable to us, and we will address this issue to ensure it doesn't happen again. If you have any further concerns or questions, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy