Customer Ratings & Reviews

Bought in November '24, here in Aug '25 I am yet again without the monitor for weeks, while they attempt to fix it for the 3rd time. LG has the worst customer support I've ever experienced. The monitor can't seem to handle the 240hz at 4k bandwidth. The 1st time they "fixed" it, when it was returned, it seemed to have a stable connection for all of about 2 hours before the screen started flickering often. After the 2nd time they "fixed" it, it actually seemed to truly be fixed. For a couple of months.... The issue returned. I attempted to get them to replace it with a fresh one this time. However, the only way to communicate with them is via chat. The only people who seem to handle these chats are low level employees with no decision making power, less that fluent grasp of the English language, and apparently nobody above them who can assist in any way. The only option, ever, is to send it in. They collect very vague information about the symptoms, never follow up to receive more detail during the repair process, and eventually ship it back to you with fingers crossed. They now have it for the 3rd time, since that is the only option they provide if it doesn't work, seemingly forever until the warranty runs out. I suspect that is their goal, to keep "fixing" it until I have no more warranty. Currently on the LG website under my account, it now says that the reason is for "No Power." I never told anyone that it had no power. Like I said, English understanding is rough on their part. I cannot add any detail myself. Likely they will receive it (for the 3rd time), plug it in and see that there is indeed power, call it good and ship it back as a faulty monitor again. Then I can do the same thing for the 4th time, with more of the same results. It's the definition of CRAZY!!! Avoid at all costs. Buy any other brand.

Overall I love it. Software is lackluster and the screen flashes black for a second sometimes.

I purchased this LG UltraGear 32" OLED monitor for $1,087 in October 2024. After less than 7 months of normal use, it developed burn-in. For a monitor at this price point with a 2-year burn-in warranty, this is unacceptable. The Support Experience Was Misleading: ● Spent 1.5-2 hours on chat support, only to be given false information. ● Was told repeatedly that I could go to my local Best Buy and a manager might make an exception for a return. ●When I went to the store, they told me this was completely false and that "chat agents lie about this often". ●Cannot even call my local store directly. All calls route through the same outsourced support that gave me incorrect information. The "Solution" Is No Solution: The only option offered was to send it in for repair, which could take weeks. I need this monitor for work, making this completely impractical. More importantly, if it developed burn-in in just 7 months, what's to stop it from happening again after repair? I don't want to be stuck in a repair cycle every 6-7 months until the warranty expires. For almost $1100, I expected a monitor that would last years, not months. Save your money and choose a different technology that won't develop permanent image retention after half a year of normal use.

Amazing screen for my computer color is clear and crisp

This shopping experience is very good, everything is wonderful, very smooth, the display is very good

Absolutely love this beast! Have been keeping it in 4k only and it’s just so smooth! Def recommend especially if you are a gamer

Great quality product, the 4k looks amazing no matter what u are watching or if you are gaming!!

10/10 monitor very nice quality very happy with my item 100% recomender

Graat for games but cant use for work, colors are not accurate or too saturated. Controls are really confusing and honestly for the price not worth it. Text is also not clear.

Bought this for my husband and he loved it! So many perks!Love it!

The best price to save me $400.00, and the best service the sales always very friendly and helpful

Solid monitor, beautiful colors and accuracy. Very expensive though

This is easily the most beautiful screen ive ever used, and live the dual mode. But..... Playing 480hz mode randomly the screen turns black. And obviously when you're using that mode its in a competitive situation and just kills the team..... Sucks trued switching cables, hurrying and powering of the monitor and turning it back on, swapping modes...... Nothing got me suspended on ow probably going to return.

I purchased to use with a new computer. Highly recommend great quality.

This monitor is great. Quick and easy set up. Build in audio is crystal clear and can be very loud!

Great Monitor, No Issues, Dead Pixels or lag. Dont be afraid of the matte coating, you really dont notice it.

Some burn in after 5 months. I bought this monitor for the matte finish, and it does not disappoint on that front. But if you do a lot of coding, the monitor does not tell you when to do a pixel/panel refresh unlike other monitors in the space. Will be attempting to use BB's warranty to get a different monitor.

Great monitor- needs more options to change. Can’t change color saturation in hdr mode

Beautiful monitor with a decent anti glare coating but it's way too expensive and the 480hz mode doesn't justify the price.

Small for my needs. Otherwise it has really good colors.