Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1489 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the frē Case's excellent protection, water resistance, and ease of use. Many appreciate its lightweight design and good fit, while some find the sound quality slightly diminished and the price a bit high. A few users had mixed feelings about the included screen protector and headphone jack compatibility. Overall, the case receives positive feedback for its protective qualities.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,489 reviews
  • Pros mentioned:
    Water resistance
    Cons mentioned:
    Screen protector, Sound quality

    Rated 4 out of 5 stars

    Works well but with a few quirks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LifeProof case works well in protecting phones from impacts and submersion in water. As recommended, I tested my empty case by submerging it overnight; as advertized, the interior remained completely dry. The case has already protected my new phone from a couple of falls. However, the clear screen protector is slightly warped, making typing letters that are on the right side of the keyboard slightly challenging; I need to tap very deliberately where the "bubble" is. Sounds from the speakers are slightly muffled due to the waterproof case covering them; sound is improved by opening the flap for the charging port and by unscrewing the cover for the headphone jack.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    It's a LIFEPROOF!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lifeproof is great slim case. I have used many others for my iPhone 5s, but I always sacrificed the size until the Lifeproof. I like that they upgraded the case by attaching the headphone port cover to the case (so you have less chance of losing it, AND now you can use after market chargers too, not only Apple certified chargers. Been great and even protects against my 10 month old trying to destroy the phone (teething, throwing, dropping). I highly suggest to buy this case.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Most versatile case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased more than one of these cases over the years as the phone models have evolved. There isn't another case out there that does all the things that the lifeproof case can do. It enables you to protect the phone, literally wash the phone, drop it without shattering, and still use the phone's features fully, like the speaker and the camera, without distortion. And it does all this while still remaining thin and easy to carry around. Best phone case out there.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Distortion on SpeakerPhone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have the excellent protection it provides from the elements but have had many people complain they cannot hear nor understand me due to muffled microphone. (Some say I sound really far away, others say it sounds like I'm in a bathroom) Also sometimes there's distortion when on speakerphone. Product is a must have to protect this expensive piece of equipment when working outdoors but is WAY too expensive! (And a little bulky, I carry in my pocket)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Well made

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone, not bulky, and easy to set up. It recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Does what its supposed to do!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't read the other reviews, so I'm not sure how others looked at it. I bought it because I needed something for the outdoors. Not something that would fall off a desk, but something that could protect a $800 investment as I rode reckless thru the woods on a mountain bike or streamlined on a road bike...and it took a nose dive at speed. It did and it has. Is it pricey? Sure, think of it, yer paying about 10% of the buying price...who cares?!?! If yer insane enough to pay that much for a phone, might as well protect it properly! I took it under water to about 2 ft, it held. I never really needed it for water, I have a GoPro Hero3 for that. I like the case comes with the special cord that keeps it watertight. Also the screen works great! None of those oily smudge things you usually get. Only issue, and you really can't avoid it is Suri can have issues hearing you properly. Sometimes no issues, sometimes I wanna ring her neck.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Lifeproof case and the only thing I have bad to say about it is that after about a year or so of being slid in and out of my back pocket one of the button covers ripped off. But it took over a year of hard use before that happened. I didn't drop it in the water to test it but it did get wet and it did protect my phone. I love the lifeproof cases and will likely not change any time soon.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    Good protection for kids

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product provides the safety and is good for my kids, but the front cover would annoying me because it does not sit flush. Additionally the opening at the bottom for headphones and charger is small. They give you an extension for the headphone jack which is nice, but some of my car chargers won't work on it

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Very good but has a raised part + unclear photos

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this case on the same day my husband got an iPhone 5. We put the phone in the case and there was a lump where the camera is on the phone. I called the company and even sent them a picture of the raised section. I asked if this was normal and he said no. So we removed the case and were going to take it back to Best Buy. Just after this, my husband dropped the phone (which had no case) and broke the screen !!! Maddening! $99 later, the screen was fixed. I took the case and phone back to BB and they said that it didn't look normal either. WE got several other Life proof cases exactly like this one and they all have the raised part! DUMB! No one at best buy or at the Lifeproof company could say this was normal, but it was normal. So if you see that the plastic screen is raised over the camera lens, this is normal. The second problem is that the camera cannot take sharp clear pictures because the piece of (raised) transparent plastic covering the camera lens does not allow a clear picture. The case itself does work for waterproof needs as my son bought one of these cases and dropped it in the toilet and the phone was completely dry. I am only recommending this because my husband and son like it for the protective features.

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Phone case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color. Light weight. it keeps my phone safe from water damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Waterproof

    Rated 3 out of 5 stars

    Good Idea In Principle, But...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the idea of a water proof case for the phone. We bought this for my daughter's iPhone 5s. From a durability standpoint, it seems to be pretty solid. i would say the Otterbox Defender series is still a better choice if you're concerned about protecting your phone from drops, etc. The main issue we had with the Life Proof case is with simply talking on the phone. With the case on the phone, the person on the other end of the line cannot hear you clearly. The case is designed such that there is a little "flapper" cover inside the microphone hole that is supposed to keep water out. The problem is that is very easily gets stuck and also keeps your voice out. It seems that this is a common theme in online discussion boards for this case. The recommendation to blow into the whole to free up the "flapper" did not work on our case so we returned it and went with the tried and true Otterbox Defender. It isn't water proof, but at least you can talk on the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Stalwart Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case will protect your phone well from everything it says it will-- water, dust, etc. It also puts up with high impact falls. The downside is the phone sounds bad coming through the case, and the screen cover is so thick that the touch response is a little less precise. Overall a great investment with minor drawbacks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 4 out of 5 stars

    Great phone protection!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a replacement for my last life proof case, which I accidentally dropped in a small pool of water mixed with oil and gas. It stayed there for several minutes because I couldn't reach it. Once i was able to retrieve it, i powered it off and dried the exterior. I removed the case and the phone was completely dry!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best case out there. This is my second one as the last one wore out from use. ( Had it for 3 years). The case is nice and slim which makes it easy to fit into all phone holders made for our cars. I have a tendency to drop my phone and it has never broken in this case. Truly a case worth trying...

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Great IPhone Case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my daughter. It is an attractive case. Fairly slim profile for such protection. It even protects the screen and it reasonably water proof. Overall I would say it is one of the better protective case I have purchased for the iphone, and I have tried quite a few, including OtterBox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Great product for every day use as well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Lifeproof case everyday - it protects my phone from drops but also, being waterproof, it has saved my phone in the rain, dropped in a sink of water and even accidentally put down in water on the table. I wear it on the tractor and it keeps dust and dirt out of the phone also. Nice!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    good but big

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid protection. iphone is in a case that is very well designed and comfortable to hold. only problem is that it does not feel i have an iphone, because it really is protected and well hidden in the case...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water resistance

    Rated 5 out of 5 stars

    Great Protection for your iPhone 5

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to protect my phone on vacation! Best protection as well as ease of use that i've ever seen. Kept all parts dry in the ocean and at the pool. I use it as protection when i'm near the water with my phone. Easy access to apps, music, water proof. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof
    Cons mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It's alright

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well the case is waterproof and it works but when you put it on the front where the front camera is, is bulky and when you play music and stuff the sound is totally different. Don't get me wrong it is waterproof but not all WOW that I expected to be.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection, Water resistance

    Rated 5 out of 5 stars

    Great case!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife's iPhone. I thought a bit pricey at first but ended up being worth it. She dropped it on gravel and scratched the screen protector but the phone came out unscathed. Plus it is completely waterproof. The only case I would buy for an IPhone.

    I would recommend this to a friend