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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 848 reviews

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91%
would recommend
to a friend

Customers are saying

Customers are pleased with the fre Case's protection and waterproof capabilities, frequently citing ease of use and a good fit. However, some customers noted that sound quality could be muffled, and a few expressed concerns about the bulkiness and price. The included screen protector and headphone jack adapter also received mixed reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-848 of 848 reviews
  • Rated 1 out of 5 stars

    HORRIBLE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product ruined my phone. The material is very flimsy for one, im disappointed that it did not wrap around my Whole phone. Theres a rubber part sepearating the clear case from the top and it easily comes off and water goes all into your phone. Theres also rubber around the surface of the screen that is easy for water to seep into and the touch screen doesnt even work under water!! I wish i could have my money back for this expensive piece of junk, and the two phones it destroyed! NOT WORTH A PENNY AT ALL..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    kid proof

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part, it's perfect. Strong! It does exactly what its meant to do, protect the phone. My daughter has dropped hers and no damage has been caused. It's a small price to pay for something so valuable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointing purchase!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never written a review before, but I wanted to warn people who want to use their phone for the purpose of speaking to another person- this case will greatly hinder you. Why did they design this expensive case to cover the speaker in such a way that people can not understand you because of the distortion? I bought this case to protect my phone and maybe it does that, but I have to take the case off to use it for the main purpose of a phone- to speak into it!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So, So

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it a try, but not a big fan of this. It did not work well on the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the greatest

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to trust a product like this, I just can't rest easy with my phone getting wet.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Does not protect screen when you drop it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case a little while ago and within the first month someone knocked my phone that was in this case off of a table and when they picked it up the phone screen was shattered. Does not help protect phone screen when you drop it.

    No, I would not recommend this to a friend
    • Brand response from LifeProof Support Team
      Posted .

      Hi Brianna,

      We’re really sorry that your iPhone 5c sustained some damage. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new LifeProof case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-855-419-7418, and we can set this up for you.

      Sincerely,
      LifeProof Customer Service Team lifeproof

  • Rated 1 out of 5 stars

    eh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not offer water protection warranty and Verizon does

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fell apart after 5 months. Beware only a 90 day warranty. Screen separated from case taking it off my phone for only the second time. Look elsewhere for a phone protector. LifeGoof

    No, I would not recommend this to a friend